My computers have a mind of their own..

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My computers have a mind of their own..

Post by Ironhide on Sun 12 Jan 2014, 6:17 am

Hi.. I really need help with my computers, Im not sure what Im dealing with. Its beem almost 2 months now since it started. none of my computers will start now, maybe for a brief couple of seconds to get into the system, even i cant change anything. i had numerous help with other techand they told me its all cleaned but the same thing the next day. unfortunately i was told it was to advanced for thm after the 11 attempt. i had my IP address changed several times but to no advail. 'my last resort was to wipe everything out to factory image but it did an override on that attempt also. Im not sure what else to do. when it first started I tried to ese Xplode and Malware bytes but it jus deleted them. I know someone has access to my network but when they check they cant find anything and Its making me look crazy.. I had to cancel all my email address and thats a required for jus about everything.

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Re: My computers have a mind of their own..

Post by Superdave on Sun 12 Jan 2014, 6:56 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please try booting in Safe Mode and, if successful, try running MBAM on one computer. It's too confusing to clean more than one computer at a time.

Here's how to get into Safe Mode.

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Superdave
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Re: My computers have a mind of their own..

Post by Ironhide on Sun 12 Jan 2014, 2:38 pm

Thanks for your help.. Im sorry but I cant even get into safe mode.. I even tried one of the last resort to reset everything from CMOS on the motherboard. I went as far as restoring to factory image from safe back up, but as soon as it was done the computer went to shut done the cmd box displayed again and it had system override again.. So now im back to square one. I truly do apppreciate your help

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Re: My computers have a mind of their own..

Post by Superdave on Mon 13 Jan 2014, 5:47 am

Let's see if we can boot the computer using a rescue disk.

Go to this link to create a Rescue CD or to this site to create a Rescue USB. Carefully follow all the instructions for whichever method you choose.

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Re: My computers have a mind of their own..

Post by Ironhide on Mon 13 Jan 2014, 1:31 pm

I will it a try.. let you know soon. I have to go find a computer.

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Re: My computers have a mind of their own..

Post by Superdave on Mon 13 Jan 2014, 1:38 pm

Good. If you manage to boot the computer, take that opportunity to save your important data to an external drive or DVD's.

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Re: My computers have a mind of their own..

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