Virus/Malware help

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Virus/Malware help

Post by wmbarnes91 on 14th December 2013, 2:25 am

I'm working on my parents old Hp dekstop. It's an older pc, probably about 10 years but has been running fine lately. One morning, my mom said the screen of the computer was blank like it was asleep, and wouldn't respond to moving the mouse to wake it up. This was accompanied by a loud whirring. Other than that it's running very slowly. I just downloaded Avira Free for them as their old AV subscription had expired and it frequently shows alerts. MBAM hasn't found anything, and nothing really popped up on ADW. I think this is a virus/malware issure, but I wouldn't rule out anything to do with the hardware. Would really appreciate some help.

Windows XP Desktop

ADW
# AdwCleaner v3.015 - Report created 13/12/2013 at 12:31:31
# Updated 10/12/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : HP_Administrator - BARNES
# Running from : C:\Documents and Settings\HP_Administrator\My Documents\Downloads\adwcleaner (1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v

-\\ Google Chrome v31.0.1650.63

[ File : C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [3896 octets] - [01/11/2013 11:11:30]
AdwCleaner[R1].txt - [1335 octets] - [11/12/2013 20:48:18]
AdwCleaner[R2].txt - [1163 octets] - [11/12/2013 21:20:15]
AdwCleaner[R3].txt - [1510 octets] - [13/12/2013 12:27:28]
AdwCleaner[S0].txt - [3848 octets] - [01/11/2013 11:13:19]
AdwCleaner[S1].txt - [1410 octets] - [11/12/2013 20:51:01]
AdwCleaner[S2].txt - [1227 octets] - [11/12/2013 21:21:37]
AdwCleaner[S3].txt - [1435 octets] - [13/12/2013 12:31:31]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1495 octets] ##########

MBAM

Malwarebytes Anti-Malware 1.75.0.1300
[You must be registered and logged in to see this link.]

Database version: v2013.12.13.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
HP_Administrator :: BARNES [administrator]

12/13/2013 12:39:34 PM
mbam-log-2013-12-13 (12-39-34).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 453417
Time elapsed: 4 hour(s), 44 minute(s), 26 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Securitycheck

Results of screen317's Security Check version 0.99.77
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Please wait while WMIC is being installed.d
i
s
p
l
a
y
N
a
m
e
ECHO is off.
A
v
i
r
a
ECHO is off.
D
e
s
k
t
o
p
ECHO is off.
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 21
Java version out of Date!
Adobe Reader 7 Adobe Reader out of Date!
Google Chrome 31.0.1650.57
Google Chrome 31.0.1650.63
````````Process Check: objlist.exe by Laurent````````
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 27% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````


wmbarnes91
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Re: Virus/Malware help

Post by Superdave on 14th December 2013, 7:06 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
That whirring sounds like it could be the hard drive or the fans.
You can start by defragging your hard drive. If you need help with this, please let me know. (SSD means Solid State Drive.)


Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

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Re: Virus/Malware help

Post by wmbarnes91 on 16th December 2013, 4:46 pm

Thanks. It took all yesterday to run the Defrag. here's the log if you need it:
Volume HP_PAVILION (C:)
Volume size = 178 GB
Cluster size = 4 KB
Used space = 72.14 GB
Free space = 106 GB
Percent free space = 59 %

Volume fragmentation
Total fragmentation = 1 %
File fragmentation = 3 %
Free space fragmentation = 0 %

File fragmentation
Total files = 405,572
Average file size = 260 KB
Total fragmented files = 3
Total excess fragments = 521
Average fragments per file = 1.00

Pagefile fragmentation
Pagefile size = 1.41 GB
Total fragments = 2

Folder fragmentation
Total folders = 19,333
Fragmented folders = 2
Excess folder fragments = 834

Master File Table (MFT) fragmentation
Total MFT size = 510 MB
MFT record count = 429,208
Percent MFT in use = 82 %
Total MFT fragments = 2

--------------------------------------------------------------------------------
Fragments File Size Files that cannot be defragmented
None



It's been doing the same thing every morning, appearing to be in sleep mode and not waking up unless you unplug it and plug it back in. Gonna run the JRT right now. Get back to you in a bit

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Re: Virus/Malware help

Post by wmbarnes91 on 16th December 2013, 4:54 pm

Here's the JRT scan... it stopped midway and asked me if I wanted to restart the pc because of a bad module. I clicked no to continue the scan, then restarted afterwards.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by HP_Administrator on Mon 12/16/2013 at 11:48:09.25
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Search Bar
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Search Page



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] C:\WINDOWS\Tasks\rmschedule.job
Successfully deleted: [File] C:\WINDOWS\Tasks\rmsmartupdate.job



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\cre"
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\start menu\programs\hot deals"





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 12/16/2013 at 11:52:08.45
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Re: Virus/Malware help

Post by wmbarnes91 on 16th December 2013, 5:06 pm

I forgot to answer your previous question... yes, this PC does have access to the internet. I ran JRT again after i posted the previous log and rebooted during the scan to take care of the bad module. Here's the resulting log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by HP_Administrator on Mon 12/16/2013 at 12:00:02.85
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 12/16/2013 at 12:04:29.12
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Re: Virus/Malware help

Post by Superdave on 16th December 2013, 8:01 pm

Please follow the instructions in [You must be registered and logged in to see this link.] link to run chkdsk on your harddrive.

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Re: Virus/Malware help

Post by wmbarnes91 on 16th December 2013, 11:39 pm

Okay, did it. I had it fix errors and scan and attempt recovery. it had me restart the computer to carry through with it. It took a while, but when i came back it was loaded up, so I assume it worked. No log file or report though

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Re: Virus/Malware help

Post by Superdave on 17th December 2013, 1:10 am

Ok, let's give it a few days to see how it's working. Please let me know.

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Re: Virus/Malware help

Post by wmbarnes91 on 18th December 2013, 9:57 pm

It's seems to be working okay, maybe even slightly better than usual... it still stays in sleep mode every morning and won't wake up unless physically unplugged and plugged back in. This leads me to think it is actually a hardware problem. Maybe a changed setting on the computer or maybe that it just needs to be turned off at night from now on

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Re: Virus/Malware help

Post by Superdave on 18th December 2013, 11:18 pm

it still stays in sleep mode every morning and won't wake up unless physically unplugged and plugged back in.
The best thing you can do for your computer is to shut it down occasionally unless you have some reason for keeping it on all the time. I shut all my computer down every night. Let's do some cleanup.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
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Check out [You must be registered and logged in to see this link.] for tips and free tools to help keep you safe in the future.

Also see [You must be registered and logged in to see this link.] for free cleaning/maintenance tools to help keep your computer running smoothly.
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