Windows update error 80070490 not resolved with "repair install"

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Windows update error 80070490 not resolved with "repair install"

Post by pklong on Wed 20 Nov 2013, 12:36 pm

Hello all-

Recently I tried to install automatic updates from the windows update tool and have ran into the following issues noted in the topic of this post. The automatic install of latest security update was 3-4 days ago (Windows Malicious Software Removal Tool - November 2013 (KB890830). Now the windows update icon appears in the notification area of the task bar stating "Window's can't check for updates". Upon clicking on the icon to check for updates, the process is unsuccessful with the following error code: 80070490

Tried to perform a "repair install" from the factory reinstallation DVD. All went well until the option to choose the Upgrade option. It was not available to click and a message stated that the "upgrade function has been disabled".

Now I'm concerned that there may be either Malware or virus infection or possibly something else. I'll post logs of scans very soon after this post.

Thanks!!!

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Wed 20 Nov 2013, 12:42 pm

# AdwCleaner v3.012 - Report created 19/11/2013 at 20:37:06
# Updated 11/11/2013 by Xplode
# Operating System : Windows Vista (TM) Home Basic Service Pack 2 (32 bits)
# Username : Michelle - MICHELLE-PC
# Running from : C:\Users\Michelle\Desktop\adwcleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\YahooPartnerToolbar
Key Found : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
Key Found : HKLM\Software\InstallIQ
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\464AA55239C100F32AF2D438EDDC0F47
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5652BA3D5FB98AE31B337BF0AF939856
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\86EB95E1AFCBABE3DB9ECCC669B99494

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16514


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\gh8xdizf.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [1291 octets] - [19/11/2013 20:37:06]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1351 octets] ##########


Results of screen317's Security Check version 0.99.77
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
MVPS Hosts File
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner (remove only)
Java(TM) 6 Update 22
Java(TM) 6 Update 26
Java version out of Date!
Adobe Flash Player 11.9.900.117
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (26.0)
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0 %
````````````````````End of Log``````````````````````

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Wed 20 Nov 2013, 3:44 pm

Malwarebytes Anti-Malware 1.75.0.1300
[You must be registered and logged in to see this link.]

Database version: v2013.11.20.01

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Michelle :: MICHELLE-PC [administrator]

11/19/2013 8:44:46 PM
mbam-log-2013-11-19 (20-44-46).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 381712
Time elapsed: 2 hour(s), 36 minute(s), 59 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

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Re: Windows update error 80070490 not resolved with "repair install"

Post by Superdave on Thu 21 Nov 2013, 7:20 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Did you follow the instructions here?

Remove the Adware:

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

**********************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.


First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Thu 21 Nov 2013, 8:16 am

Yes, I followed the instructions at the following web address:

[You must be registered and logged in to see this link.]

# AdwCleaner v3.012 - Report created 20/11/2013 at 15:49:36
# Updated 11/11/2013 by Xplode
# Operating System : Windows Vista (TM) Home Basic Service Pack 2 (32 bits)
# Username : Michelle - MICHELLE-PC
# Running from : C:\Users\Michelle\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\InstallIQ
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\464AA55239C100F32AF2D438EDDC0F47
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5652BA3D5FB98AE31B337BF0AF939856
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\86EB95E1AFCBABE3DB9ECCC669B99494

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16514


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\gh8xdizf.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [1431 octets] - [19/11/2013 20:37:06]
AdwCleaner[R1].txt - [1491 octets] - [20/11/2013 15:48:45]
AdwCleaner[S0].txt - [1426 octets] - [20/11/2013 15:49:36]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1486 octets] ##########


Last edited by pklong on Thu 21 Nov 2013, 8:21 am; edited 1 time in total (Reason for editing : copied wrong log file)

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Re: Windows update error 80070490 not resolved with "repair install"

Post by Superdave on Thu 21 Nov 2013, 1:47 pm

Please try this:

Please download and run MS Fix-it from here.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Thu 21 Nov 2013, 2:57 pm

The link directed me to here: Automatically diagnose and fix Windows audio playback problems

I do not have audio playback issues, but I tried to run the Fix-it link anyways. After running as administrator, and error message box popped up stating "Troubleshooting cannot continue because an error has occurred"

Different link?

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Re: Windows update error 80070490 not resolved with "repair install"

Post by Superdave on Fri 22 Nov 2013, 6:41 am

pklong wrote:The link directed me to here:  Automatically diagnose and fix Windows audio playback problems

I do not have audio playback issues, but I tried to run the Fix-it link anyways.  After running as administrator, and error message box popped up stating "Troubleshooting cannot continue because an error has occurred"

Different link?
If you click on the "visit our solution center" there are other fixes there.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Fri 22 Nov 2013, 7:09 am

Hi-
Thanks for the reply!  Tried other fixes and none of them work.  All cause the following error pop-up windows stating "Troubleshooting cannot continue because an error has occured".

Help?


Last edited by pklong on Fri 22 Nov 2013, 7:11 am; edited 1 time in total (Reason for editing : grammar)

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Re: Windows update error 80070490 not resolved with "repair install"

Post by Superdave on Fri 22 Nov 2013, 7:24 am

Ok, let's try this:

Do you have an XP CD?

If so, place it in your CD ROM drive and follow the instructions below:
•Click on Start > Run and type sfc /scannow then press Enter (note the space between scf and /scannow)
*Let this run undisturbed until the window with the blue progress bar goes away
SFC - Which stands for System File Checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Fri 22 Nov 2013, 8:10 am

all that i have is the windows vista reinstallation DVD; i do not have any XP CD's. Will the Vista DVD work?

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Fri 22 Nov 2013, 12:45 pm

So I went ahead and tried SFC scan with the Windows Vista DVD in and it completed the scan with 100% verification. The scan stated that it found corrupt files but not all could be fixed. The CBS.log file is EXTREMELY long, do I need to post the results?



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Re: Windows update error 80070490 not resolved with "repair install"

Post by Superdave on Fri 22 Nov 2013, 1:17 pm

Sorry, the information on your thread says you're running XP. Your best bet would be to backup your important data and figure out a way to do a repair or re-install.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Sun 24 Nov 2013, 6:56 am

Where on the thread does it say I'm running XP? I'm confused.

My second post on this thread from the AdwCleaner log shows the operating system as Windows Vista. Am I missing something?

Thanks! :-)

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Re: Windows update error 80070490 not resolved with "repair install"

Post by Superdave on Sun 24 Nov 2013, 10:03 am

pklong wrote:Where on the thread does it say I'm running XP?  I'm confused.

My second post on this thread from the AdwCleaner log shows the operating system as Windows Vista.  Am I missing something?

Thanks!  :-)
It's right there in your profile.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by pklong on Sun 24 Nov 2013, 2:57 pm

Ahh, I see... Guess I need to update my profile. That was an old computer that I do not use anymore.

So is there no hope for fixing this issue? I really dread having to do a complete re-install.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by Superdave on Mon 25 Nov 2013, 6:08 am

pklong wrote:Ahh, I see... Guess I need to update my profile.  That was an old computer that I do not use anymore.

So is there no hope for fixing this issue?  I really dread having to do a complete re-install.
You can continue to do a repair. If you can't do that, a complete re-install will be the next option.

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Re: Windows update error 80070490 not resolved with "repair install"

Post by Chris42163 on Tue 10 Dec 2013, 2:09 pm

The reason you can't use the "upgrade" part of your reinstallation CD is because you're running Service Pack 2. Your reinstallation CD is service pack 1. You must go into your windows update, click "update history", then click "installed updates"

You can just type "service pack" in the search bar to help you find it in the list. Then right click it, and uninstall it.

Try running your CD again. "Upgrade" should no longer be greyed out. It will run through the compatibility checker, and if everything is ok, it'll reinstall the windows over the top of the programs your already have. If something is not compatible, it sends a document to your desktop and a weird blank pop-up message. At least, that's what it did in my case. Good luck!

I don't frequent this forum, but if you need more help, send me an email at [You must be registered and logged in to see this link.] with "vista upgrade" in the subject line.

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Re: Windows update error 80070490 not resolved with "repair install"

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