Freezing Issues

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Freezing Issues

Post by Itachi21 on Mon 23 Sep 2013, 2:10 pm

First topic message reminder :

Hello fellow techs!

Itachi21 here yet again helping another friend with their computer issues.

So far all I seem to find is that the computer in normal mode (currently in safe mode with networking) seems to run real slow and then freezes. Safe mode seems to be running fine but sometimes slow as well.

Below you will see both logs as for the adwcleaner I didn't see any issues.


Malwarebytes Anti-Malware 1.75.0.1300
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Database version: v2013.09.22.04

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 10.0.9200.16521
Owner :: OWNER-PC [administrator]

9/22/2013 2:49:06 PM
mbam-log-2013-09-22 (14-49-06).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 200655
Time elapsed: 4 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



Results of screen317's Security Check version 0.99.73
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Trend Micro Titanium
Microsoft Security Essentials
Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java(TM) 6 Update 20
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Google Chrome 25.0.1364.172
Google Chrome 29.0.1547.76
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````

Itachi21

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Re: Freezing Issues

Post by Itachi21 on Wed 09 Oct 2013, 6:24 am

Yeah thats not problem for the usual Firefox freezing due to flash player problem which is the usual on many computers.

I have narrowed it down to the motherboard being bad. Thoughts?

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Re: Freezing Issues

Post by Superdave on Wed 09 Oct 2013, 9:21 am

Earlier, I gave you a warning about two AV's active on your computer. Are you certain that only one is active?
Did you create this folder? 2013-09-22 13:49 . 2013-09-22 14:05 -------- d-----w- C:\4519184f08f18547398c671fef29

I have narrowed it down to the motherboard being bad. Thoughts?
It's starting to look like some problem with hardware. Please try running this.
Please download and run MS Fix-it from here.

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Re: Freezing Issues

Post by Itachi21 on Thu 10 Oct 2013, 1:49 am

I don't remember installing any AV. I removed the Trend Micro at your request so all that was left was Microsoft Security Essentials.

The fix it was audio only and no problems came back.

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Re: Freezing Issues

Post by Itachi21 on Thu 10 Oct 2013, 2:41 am

I just spoke with Toshiba and they think reinstalling the OS may fix it if not then it's probably the motherboard. They think the only way to isolate the cause is to see if when the computer was infected that the OS wasn't damaged.

Thoughts?

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Re: Freezing Issues

Post by Superdave on Thu 10 Oct 2013, 6:32 am

Itachi21 wrote:I just spoke with Toshiba and they think reinstalling the OS may fix it if not then it's probably the motherboard. They think the only way to isolate the cause is to see if when the computer was infected that the OS wasn't damaged.

Thoughts?
It looks like that would be a course of action. Good luck.

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Re: Freezing Issues

Post by Itachi21 on Thu 10 Oct 2013, 3:14 pm

Thanks for your help!

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Re: Freezing Issues

Post by Superdave on Fri 11 Oct 2013, 9:33 am

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

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Re: Freezing Issues

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