Virus Issues? Help to ID please

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Virus Issues? Help to ID please

Post by blknblu on Mon 09 Sep 2013, 2:24 am

I have a DELL dimension running XP pro and have picked up a virus which has disabled System Restore and my internet connection for which I have been using a USB wireless adapter (Netgear) My antiVirus software (ParetoLogic) cannot completley remove it it says the file is Win32/Alureon.
I have downloaded the removal tool to a USB thumb drive from my laptop but the dektop Dell wont see or install the thumb drive.
Any suggestions would be appreciated. First Post,Thanks

blknblu

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Re: Virus Issues? Help to ID please

Post by Superdave on Mon 09 Sep 2013, 6:04 am

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
You may have to use a CD to transfer the programs if it won't recognize your USB ports.

Please download AdwCleaner by Xplode onto your Desktop.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Superdave
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Re: Virus Issues? Help to ID please

Post by blknblu on Sun 15 Sep 2013, 1:07 am

Dave, Thanks for the reply. I am on the road all week and will follow up with you suggestions.

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Re: Virus Issues? Help to ID please

Post by blknblu on Sun 15 Sep 2013, 4:26 am

Dave, Working on it but encountering issues.
Downloaded ADW cleaner and ran scan
saved log file but can't seem to open file from CD with laptop running Windows 7, also saved file as a Word file but can't read or transfer from CD.
Infected PC has no internet
is connected directly to my DSL modem and has link light
Checked connectivity with laptop
Downloaded Antimalware Bytes to CD-RW and then to infected PC and ran.
Database is over 161 days old and can't update from infected PC
During scan message pop up, Antimalware service executable encountered a problem and needs to close, scan still seems to be running under the pop up window. If I close the pop up system becomes unresponsive and freezes
Disabled Microsoft Security Essentials
My Pareto Logic seems to be in Quarantine by ADW cleaner.
JRT opens in CMD prompt. ? pathway.
Rerunning Malware at this time and will let it complete with the pop up open. Any suggestions at this time?

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Re: Virus Issues? Help to ID please

Post by Superdave on Sun 15 Sep 2013, 5:30 am

Downloaded Antimalware Bytes to CD-RW and then to infected PC and ran.
Database is over 161 days old and can't update from infected PC
During scan message pop up, Antimalware service executable encountered a problem and needs to close, scan still seems to be running under the pop up window. If I close the pop up system becomes unresponsive and freezes.
Please try running it an Safe Mode with Networking. Don't worry if it's not updated at this time.

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Re: Virus Issues? Help to ID please

Post by blknblu on Sun 15 Sep 2013, 6:11 am

Thanks, Will do.

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Re: Virus Issues? Help to ID please

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