Suddenly, for the last two months - We can not download any games for our PC or open any type of emailed attachment sent to us through email - the error message received is: This program contained a virus and was deleted - it does not matter if it is a PDF, EXE even a Norton Anti Virus Update/Fix - Any Ideas where to turn this off or get rid of etc... we have tried to restore to a previous date, turned off cookies, turned off anti-virus etc...
- Posts : 1
Joined : 2013-09-10
Operating System : windows 7
This will sound sort of ironic, but the message you are getting is most likely a result of a malware infection of some type...usually called a "zero access" type for obvious reasons. Turning off your anti-virus was probably the worst thing you could do, and it is unlikely you can use it to remove the infection. This is likely a "Trojan" or "Root kit" infection. If you know how, start your PC in safe mode with networking and attempt using something like Malwarebytes or SuperantiSpyware to remove it. Do a full scan in safe Mode, reboot and repeat the scan in normal Windows mode.
- Posts : 10
Joined : 2013-09-26
Operating System : Windows 7
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