Windows Antivirus Pro Removal Instructions & Downloads do not work for me (WIN7)

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Windows Antivirus Pro Removal Instructions & Downloads do not work for me (WIN7)

Post by cookiesncream76 on Thu 29 Aug 2013, 11:04 am

I followed the directions at:http://www.GeekPolice.net/t12056-how-to-remove-windows-antivirus-pro-removal-guide

However, the scan takes so long that the Windows Antivirus Pro pops up and knocks it down. I usually only have 3-4 minutes before it pops up.

Also, I even looked manually for the files in my Programs Files and in the Registry mentioned and I do not find them. I also did the Alt-Control-Delete and did not see any executable with the ones mentioned for me to cease this program.

I have Windows 7

Does anyone have any suggestions or am I able to install the scanner in safe mode? not sure what else to do but this thing is horrid.

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Re: Windows Antivirus Pro Removal Instructions & Downloads do not work for me (WIN7)

Post by Superdave on Fri 30 Aug 2013, 9:30 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
the scan takes so long that the Windows Antivirus Pro pops up and knocks it down. I usually only have 3-4 minutes before it pops up.
Windows Antivirus Pro is malware. See here.
Please run this program to get rid of it and then install an AV from this list of free AV's. I would recommend MicroSoft Security Essentials.

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
******************************************************
I'm assuming that you don't have any other AV on your computer now.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) MicroSoft Security Essentials All versions and all languages.
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

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