Insert Status Disk and Click OK

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Insert Status Disk and Click OK

Post by Gary6887 on 13th August 2013, 1:19 am

I have been having the same issue that Tricia9000 is having. I have gone through everything step by step including the OTL.exe. Nothing has worked. What more can I do to remove this. I have posted both logs into the thread and clicked fix then restarted with the same pop-up. Then I re-ran the scan, posted the reports and clicked clean-up. Still ... nothing was fixed. I still have the same issue!!

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Re: Insert Status Disk and Click OK

Post by Superdave on 13th August 2013, 7:29 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*******************************************************
Please download [You must be registered and logged in to see this link.]by Xplode onto your Desktop.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

********************************************************
Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
********************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 13th August 2013, 10:13 pm

# AdwCleaner v3.000 - Report created13/08/2013at18:04:26
# Updated 13/08/2013 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : Gary - COMPUTER-PC
# Running from : C:\Users\Gary\Downloads\adwcleaner.exe

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Users\Computer\AppData\LocalLow\AVG Secure Search
File Deleted : C:\Users\Gary\AppData\Local\Temp\Uninstall.exe

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5560E83F-F2A8-4DF1-948C-17815B6B17EA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{5560E83F-F2A8-4DF1-948C-17815B6B17EA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{0C1284BA-4F3A-41C6-94B5-77446F5948A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{63EDCDD3-8AFC-4358-A90F-F7FB8F5C64FF}
Key Deleted : HKLM\SOFTWARE\Classes\GenericWndApi.GenericWndApi
Key Deleted : HKLM\SOFTWARE\Classes\GenericWndApi.GenericWndApi.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKLM\Software\PIP

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] No bad entry found.

-\\ Google Chrome v28.0.1500.95

Folder Deleted : C:\Users\Computer\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla

[ File : C:\Users\Computer\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Restored : icon_url

[ File : C:\Users\Gary\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[0].txt - [2508 octets] - [13/08/2013 18:04:26]

########## EOF - C:\AdwCleaner\AdwCleaner[0].txt - [2567 octets] ##########

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 13th August 2013, 11:22 pm

Malwarebytes Anti-Malware 1.75.0.1300
[You must be registered and logged in to see this link.]

Database version: v2013.08.13.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16635
Gary :: COMPUTER-PC [administrator]

8/13/2013 6:17:16 PM
mbam-log-2013-08-13 (18-17-16).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 434590
Time elapsed: 59 minute(s), 42 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 13th August 2013, 11:33 pm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.4.4 (08.12.2013:1)
OS: Windows 7 Ultimate x64
Ran by Gary on Tue 08/13/2013 at 19:24:07.78
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 08/13/2013 at 19:33:05.00
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 13th August 2013, 11:35 pm

UNSUPPORTED OPERATING SYSTEM! ABORTED!

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 13th August 2013, 11:49 pm

It is still popping up when the computer is rebooted.

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Re: Insert Status Disk and Click OK

Post by Superdave on 13th August 2013, 11:56 pm

It is still popping up when the computer is rebooted..
What is popping up?

Download Combofix from any of the links below, and save it to your DESKTOP.
If your version of Windows defaults to you download folder you will need to copy it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

To prevent your anti-virus application interfering with ComboFix we need to disable it. See [You must be registered and logged in to see this link.] for a tutorial regarding how to do so if you are unsure.

  • Close any open windows and double click ComboFix.exe to run it.

    You will see the following image:



Click I Agree to start the program.

ComboFix will then extract the necessary files and you will see this:



As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7

It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

If you did not have it installed, you will see the prompt below. Choose YES.



Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 14th August 2013, 1:15 am

"C:\Windows"

[Restore]
"MACHINE BCD00000000"
"BCD"
"\Device\HarddiskVolume1\Boot\BCD"

[Restore]
"MACHINE SYSTEM"
"system"
"C:\Windows\System32\config\system"

[Restore]
"MACHINE SOFTWARE"
"software"
"C:\Windows\System32\config\software"

[Restore]
"USERS .DEFAULT"
"default"
"C:\Windows\System32\config\default"

[Restore]
"MACHINE SECURITY"
"security"
"C:\Windows\System32\config\security"

[Restore]
"MACHINE SAM"
"sam"
"C:\Windows\System32\config\sam"

[Restore]
"USERS S-1-5-20"
"Users\00000001\ntuser.dat"
"C:\Windows\SERVIC~2\NETWOR~1\ntuser.dat"

[Restore]
"USERS S-1-5-19"
"Users\00000002\ntuser.dat"
"C:\Windows\SERVIC~2\LOCALS~1\ntuser.dat"

[Restore]
"USERS S-1-5-21-2165246118-3164486245-299693201-1004"
"Users\00000003\NTUSER.DAT"
"C:\Users\Gary\NTUSER.DAT"

[Restore]
"USERS S-1-5-21-2165246118-3164486245-299693201-1004_Classes"
"Users\00000004\UsrClass.dat"
"C:\Users\Gary\AppData\Local\MICROS~1\Windows\UsrClass.dat"

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 14th August 2013, 1:23 am

I am still getting the "Insert Status disk and click ok."

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Re: Insert Status Disk and Click OK

Post by Superdave on 14th August 2013, 1:34 am

Please try [You must be registered and logged in to see this link.] to see if it helps. Is this a legitimate Windows 7?

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Re: Insert Status Disk and Click OK

Post by Gary6887 on 18th August 2013, 4:16 pm

Thank you .... the last solution you had me try worked!!!

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Re: Insert Status Disk and Click OK

Post by Superdave on 18th August 2013, 10:34 pm

That's great. Good luck.

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