Unable to get on computer at all

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Unable to get on computer at all

Post by trailblazer250v6 on 18th July 2013, 3:25 am

This evenings was on the Internet when my Avast started popping up nonstop stating that it was blocking all sorts of malware threats. Since I figured I had picked something up, I ran a full scan with spybot and avast, and deleted the objects found (unfortunately I cannot remember what it found.) Spybot prompted me to restart upon its completion, but when I restarted my computer, it starts to boot up but only goes to a black screen with a blinking underscore. There are two screens that quickly appear before the black screen, which I believe are just for the processor and video card (Asus PQ5 pro and America megatrends.) I have tried all the basics like a hard reboot, ctrl alt del, windows key and so on, but I can't even get to my desktop. Any help would be greatly appreciated!

Thanks,
Cody

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Re: Unable to get on computer at all

Post by Superdave on 18th July 2013, 6:33 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Please try booting in Safe Mode with NetWorking and run MBAM.

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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