Black Screen - does not boot

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Re: Black Screen - does not boot

Post by lachatnoir on Tue Nov 05, 2013 12:08 am

Hi! Sorry it took so long to respond. I finally got my laptop back from a friend from church. So his conclusion is the laptop needs a new screen. I am not sure whether or not invest in another screen or he suggested using the laptop with an external monitor.  To me it make no sense because I already have a desktop.  He did not look at the software aspect because I told him the computer would not update... My friend gave this laptop and her husband cleaned it up, but did not give me recovery discs.  Do you think I should attempt to restore it to factory settings? Or maybe I cannot do this because I do not have recovery discs? Any advice?

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Re: Black Screen - does not boot

Post by Superdave on Tue Nov 05, 2013 12:58 am

You could restore to factory defaults if you can borrow a disk from someone but it must be the exact same version that you presently have on the laptop now. There should be a sticker on the back of the laptop giving you the access codes along with the OS version.

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Re: Black Screen - does not boot

Post by lachatnoir on Thu Nov 14, 2013 10:18 pm

Hi!

I had no luck getting a disk with the same operating system. I have decided to just leave the laptop as is and not invest in it anymore. Thank you for your help and I am hoping to get a good deal on a laptop during Black Friday!!!

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Re: Black Screen - does not boot

Post by Superdave on Thu Nov 14, 2013 11:31 pm

[You must be registered and logged in to see this link.] wrote:Hi!

I had no luck getting a disk with the same operating system. I have decided to just leave the laptop as is and not invest in it anymore. Thank you for your help and I am hoping to get a good deal on a laptop during Black Friday!!!
You're welcome. Good luck with your shopping.

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Re: Black Screen - does not boot

Post by lachatnoir on Sat Dec 14, 2013 3:30 pm

Hi!

I didn't have any luck at Black Friday Crying My daughter did offer to let me use her laptop because she is not using it. There is a reason! It opens a dialog box every time you click on a program. The dialog box asks what program do you want to use... I am going to attempt to get the OTL program to do a scan, I knew I would need your help again  :sad: 

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Re: Black Screen - does not boot

Post by lachatnoir on Sat Dec 14, 2013 3:50 pm

I made the mistake of uninstalling Mozilla, so now I cannot get on the internet /: I have a repair disc from my desktop that is also Windows 7 - can that disc help this laptop?

I copied the log to a flash drive:
OTL logfile created on: 12/14/2013 7:39:53 AM - Run
OTLPE by OldTimer - Version 3.1.48.0 Folder = E:\PROGRAMS\OTLPE
64bit-Windows 7 Home Premium (Version = 6.1.7600) - Type = System
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 54.00% Memory free
4.00 Gb Paging File | 3.00 Gb Available in Paging File | 71.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 216.44 Gb Total Space | 43.81 Gb Free Space | 20.24% Space Free | Partition Type: NTFS
Drive D: | 16.14 Gb Total Space | 2.33 Gb Free Space | 14.43% Space Free | Partition Type: NTFS
Drive E: | 284.12 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Drive F: | 931.51 Gb Total Space | 262.03 Gb Free Space | 28.13% Space Free | Partition Type: NTFS
Drive G: | 60.12 Mb Total Space | 3.80 Mb Free Space | 6.32% Space Free | Partition Type: FAT

Computer Name: XM | User Name: Xsy
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
Using ControlSet: ControlSet001

========== Win32 Services (SafeList) ==========

SRV:64bit: - [2010/09/07 07:11:59 | 000,040,384 | ---- | M] (AVAST Software) [On_Demand] -- C:\Program Files\Alwil Software\Avast5\AvastSvc.exe -- (avast! Web Scanner)
SRV:64bit: - [2010/09/07 07:11:59 | 000,040,384 | ---- | M] (AVAST Software) [On_Demand] -- C:\Program Files\Alwil Software\Avast5\AvastSvc.exe -- (avast! Mail Scanner)
SRV:64bit: - [2010/09/07 07:11:59 | 000,040,384 | ---- | M] (AVAST Software) [Auto] -- C:\Program Files\Alwil Software\Avast5\AvastSvc.exe -- (avast! Antivirus)
SRV:64bit: - [2010/06/18 15:26:18 | 000,103,992 | ---- | M] (Hewlett-Packard Company) [Auto] -- C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe -- (HP Wireless Assistant Service)
SRV:64bit: - [2010/04/19 17:55:18 | 000,315,392 | ---- | M] (Realtek Semiconductor Corp.) [Auto] -- C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe -- (RtVOsdService)
SRV:64bit: - [2009/11/17 18:14:26 | 000,098,208 | ---- | M] (Andrea Electronics Corporation) [Auto] -- C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe -- (AERTFilters)
SRV - [2013/03/04 10:23:30 | 000,120,592 | ---- | M] (McAfee, Inc.) [Auto] -- C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe -- (McAfee SiteAdvisor Service)
SRV - [2013/01/30 11:24:20 | 000,833,616 | ---- | M] (McAfee, Inc.) [Auto] -- C:\Windows\Temp\0164791387034653mcinst.exe -- (0164791387034653mcinstcleanup) McAfee Application Installer Cleanup (0164791387034653)
SRV - [2011/04/16 16:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) [Auto] -- C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe -- (NIS)
SRV - [2010/10/14 17:27:38 | 000,092,216 | ---- | M] (Hewlett-Packard Company) [Auto] -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe -- (HPDrvMntSvc.exe)
SRV - [2010/06/29 18:00:08 | 000,027,192 | ---- | M] () [Auto] -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe -- (HPWMISVC)
SRV - [2010/06/01 14:31:28 | 002,804,568 | ---- | M] (Symantec Corporation) [Auto] -- C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe -- (NOBU)
SRV - [2010/05/21 00:28:36 | 000,140,272 | ---- | M] (CinemaNow, Inc.) [Auto] -- C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe -- (CinemaNow Service)
SRV - [2010/04/03 15:01:24 | 000,246,520 | ---- | M] (WildTangent, Inc.) [On_Demand] -- C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe -- (GameConsoleService)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2010/01/15 04:49:20 | 000,227,232 | ---- | M] (McAfee, Inc.) [On_Demand] -- C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe -- (McComponentHostService)
SRV - [2009/07/13 17:16:19 | 000,348,672 | ---- | M] (Microsoft Corporation) [On_Demand] -- winhttp.dll -- (WinHttpAutoProxySvc)
SRV - [2009/06/10 13:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV - [2011/01/19 17:55:42 | 001,791,096 | ---- | M] (Symantec Corporation) [Kernel | On_Demand] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.0.0.128\Definitions\VirusDefs\20110213.003\EX64.SYS -- (NAVEX15)
DRV - [2011/01/19 17:55:42 | 000,132,656 | ---- | M] (Symantec Corporation) [Kernel | On_Demand] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2011/01/19 17:55:42 | 000,117,880 | ---- | M] (Symantec Corporation) [Kernel | On_Demand] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.0.0.128\Definitions\VirusDefs\20110213.003\ENG64.SYS -- (NAVENG)
DRV - [2010/12/15 13:33:44 | 000,475,696 | ---- | M] (Symantec Corporation) [Kernel | System] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2010/11/23 03:34:08 | 000,953,904 | ---- | M] (Symantec Corporation) [Kernel | System] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.0.0.128\Definitions\BASHDefs\20110114.001\BHDrvx64.sys -- (BHDrvx64)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
IE - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
IE - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\Software\Microsoft\Internet Explorer\Main,Start Page Restore = [You must be registered and logged in to see this link.]
IE - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\..\URLSearchHook: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
IE - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\..\URLSearchHook: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
IE - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.search.defaultengine: "Ask.com"
FF - prefs.js..browser.search.defaultenginename: "Ask.com"
FF - prefs.js..browser.search.defaulturl: "http://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p="
FF - prefs.js..browser.search.order.1: "Ask.com"
FF - prefs.js..browser.search.param.yahoo-fr: "moz2-ytff-"
FF - prefs.js..browser.search.param.yahoo-fr-cjkt: "moz2-ytff-"
FF - prefs.js..browser.search.selectedEngine: "Ask.com"
FF - prefs.js..browser.search.useDBForOrder: true
FF - prefs.js..browser.startup.homepage: "http://www.ask.com/?l=dis&o=100000015&gct=hp"
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22
FF - prefs.js..extensions.enabledItems: {635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.1.3.20100310105313
FF - prefs.js..extensions.enabledItems: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0
FF - prefs.js..extensions.enabledItems: {59c6f12b-f004-43e5-9997-08f2123119b6}:2.5.0.3
FF - prefs.js..extensions.enabledItems: [You must be registered and logged in to see this link.]:3.13.1.100013
FF - prefs.js..keyword.URL: "http://websearch.ask.com/redirect?client=ff&src=kw&tb=OVO&o=100000015&locale=en_US&apn_uid=94557d13-858e-498a-977b-611d8d6e1383&apn_ptnrs=BX&apn_sauid=BD8BC09C-0C52-4001-A960-F1D651997FBE&apn_dtid=YYYYYYYYUS&&q="


FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: File not found
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@Apple.com/iTunes,version=:
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@mcafee.com/SAFFPlugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll (McAfee, Inc.)
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE: File not found
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8117.0416: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\Wow6432Node\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@Skype Limited.com/Facebook Video Calling Plugin: C:\Users\Xsy\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll (Skype Limited)
FF - HKCU\Software\MozillaPlugins\@yahoo.com/BrowserPlus,version=2.9.8: C:\Users\Xsy\AppData\Local\Yahoo!\BrowserPlus\2.9.8\Plugins\npybrowserplus_2.9.8.dll (Yahoo! Inc.)

FF - HKEY_LOCAL_MACHINE\software\wow6432node\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.0.0.128\IPSFFPlgn\ [2011/01/23 12:13:23 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\wow6432node\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.0.0.128\coFFPlgn_2011_7_13_2 [2013/12/14 07:22:24 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\wow6432node\mozilla\Firefox\Extensions\\{4ED1F68A-5463-4931-9384-8FFF5ED91D92}: C:\Program Files (x86)\McAfee\SiteAdvisor [2013/12/14 07:24:03 | 000,000,000 | ---D | M]

[2010/10/27 19:28:12 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Extensions
[2013/12/10 17:43:59 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions
[2010/12/27 14:23:45 | 000,000,000 | ---D | M] (ooVoo Toolbar) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\{59c6f12b-f004-43e5-9997-08f2123119b6}
[2010/12/10 12:48:31 | 000,000,000 | ---D | M] (Yahoo! Toolbar) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
[2011/08/02 01:36:55 | 000,000,000 | ---D | M] (MediaBar) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\{c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c}
[2010/12/27 14:26:21 | 000,000,000 | ---D | M] (Adblock Plus) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
[2011/09/18 04:04:30 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}-trash
[2011/12/11 23:15:08 | 000,000,000 | ---D | M] (ShopToWin18) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\{fb320179-bf62-4606-9d75-5e82785ed1bf}
[2013/12/10 17:47:34 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\plugin@yontoo.com
[2011/09/18 04:04:28 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\staged-xpis
[2013/02/18 23:56:11 | 000,000,000 | ---D | M] ("ooVoo toolbar, powered by Ask.com") -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\extensions\toolbar@ask.com
[2013/12/10 17:43:36 | 000,002,580 | ---- | M] () -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\searchplugins\askcom.xml
[2010/12/27 14:23:11 | 000,001,919 | ---- | M] () -- C:\Users\Xsy\AppData\Roaming\Mozilla\Firefox\Profiles\dhcbohzb.default\searchplugins\bing-zugo.xml
[2013/12/10 17:48:22 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
[2010/11/11 18:11:11 | 000,000,000 | ---D | M] (Skype extension) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
[2010/11/12 16:14:46 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
[2011/01/23 12:13:23 | 000,000,000 | ---D | M] (Norton IPS) -- C:\PROGRAMDATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.0.0.128\IPSFFPLGN
[2010/09/15 04:50:38 | 000,472,808 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files (x86)\mozilla firefox\plugins\npdeployJava1.dll
[2010/12/27 14:26:41 | 000,002,024 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\McSiteAdvisor.xml

O1 HOSTS File: ([2009/06/10 13:00:26 | 000,000,824 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O2:64bit: - BHO: (McAfee SiteAdvisor BHO) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O2 - BHO: (ooVoo Toolbar) - {59c6f12b-f004-43e5-9997-08f2123119b6} - C:\Program Files (x86)\oovootoolbar\oovootoolbarX.dll ()
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Skype Plug-In) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O2 - BHO: (McAfee SiteAdvisor BHO) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O2 - BHO: (MediaBar) - {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} - C:\Program Files (x86)\BearShare Applications\MediaBar\Datamngr\ToolBar\bsdtxmltbpi.dll ()
O2 - BHO: (cellphonespy Toolbar) - {cbc7be8d-196f-415e-aae1-5ed6cfaca568} - C:\Program Files (x86)\cellphonespy\tbcel0.dll (Conduit Ltd.)
O2 - BHO: (ooVoo toolbar, powered by Ask.com) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O3:64bit: - HKLM\..\Toolbar: (McAfee SiteAdvisor Toolbar) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O3 - HKLM\..\Toolbar: (McAfee SiteAdvisor Toolbar) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O3 - HKLM\..\Toolbar: (ooVoo Toolbar) - {59c6f12b-f004-43e5-9997-08f2123119b6} - C:\Program Files (x86)\oovootoolbar\oovootoolbarX.dll ()
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (MediaBar) - {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} - C:\Program Files (x86)\BearShare Applications\MediaBar\Datamngr\ToolBar\bsdtxmltbpi.dll ()
O3 - HKLM\..\Toolbar: (cellphonespy Toolbar) - {cbc7be8d-196f-415e-aae1-5ed6cfaca568} - C:\Program Files (x86)\cellphonespy\tbcel0.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (ooVoo toolbar, powered by Ask.com) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O3 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O3 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\..\Toolbar\WebBrowser: (cellphonespy Toolbar) - {CBC7BE8D-196F-415E-AAE1-5ED6CFACA568} - C:\Program Files (x86)\cellphonespy\tbcel0.dll (Conduit Ltd.)
O3 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\..\Toolbar\WebBrowser: (ooVoo toolbar, powered by Ask.com) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O4:64bit: - HKLM..\Run: [HotKeysCmds] File not found
O4:64bit: - HKLM..\Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe ()
O4:64bit: - HKLM..\Run: [IgfxTray] File not found
O4:64bit: - HKLM..\Run: [Persistence] File not found
O4:64bit: - HKLM..\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [ApnUpdater] C:\Program Files (x86)\Ask.com\Updater\Updater.exe (Ask)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [avast5] C:\Program Files\Alwil Software\Avast5\avastUI.exe (AVAST Software)
O4 - HKLM..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [iCall Internet Phone] C:\iCall\iCall.exe ()
O4 - HKLM..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe (Symantec Corporation)
O4 - HKU\S-1-5-19..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000..\Run: [Facebook Update] C:\Users\Xsy\AppData\Local\Facebook\Update\FacebookUpdate.exe (Facebook Inc.)
O4 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000..\Run: [GameXN] C:\ProgramData\GameXN\GameXNGO.exe (EasyBits Software AS)
O4 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000..\Run: [GameXN (news)] C:\ProgramData\GameXN\GameXNGO.exe (EasyBits Software AS)
O4 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000..\Run: [GameXN (update)] C:\ProgramData\GameXN\GameXNGO.exe (EasyBits Software AS)
O4 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000..\Run: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe ()
O4 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000..\Run: [Logitech Vid] C:\Program Files (x86)\Logitech\Vid HD\Vid.exe (Logitech Inc.)
O4 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000..\Run: [ooVoo.exe] C:\Program Files (x86)\ooVoo\oovoo.exe (ooVoo LLC)
O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] File not found
O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] File not found
O4 - Startup: C:\Users\Sonia\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Adobe Gamma.lnk = File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O9 - Extra Button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O9 - Extra 'Tools' menuitem : Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries\000000000001 [] - mswsock.dll (Microsoft Corporation)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries\000000000002 [] - mswsock.dll (Microsoft Corporation)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000001 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000002 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000003 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000004 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000005 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000006 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000007 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000008 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000009 - File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries\000000000010 - File not found
O10 - NameSpace_Catalog5\Catalog_Entries\000000000001 [] - mswsock.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000002 [] - mswsock.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000009 - File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000010 - File not found
O13:64bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_20)
O16:64bit: - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_20)
O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_20)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_22)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O18:64bit: - Protocol\Handler\dssrequest {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O18:64bit: - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\sacore {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O18:64bit: - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - Reg Error: Key error. File not found
O18 - Protocol\Handler\dssrequest {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O18 - Protocol\Handler\sacore {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O18:64bit: - Protocol\Filter\application/octet-stream {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll (Microsoft Corporation)
O18:64bit: - Protocol\Filter\application/x-complus {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll (Microsoft Corporation)
O18:64bit: - Protocol\Filter\application/x-msdownload {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll (Microsoft Corporation)
O18 - Protocol\Filter\application/octet-stream {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll (Microsoft Corporation)
O18 - Protocol\Filter\application/x-complus {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll (Microsoft Corporation)
O18 - Protocol\Filter\application/x-msdownload {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - SystemPropertiesPerformance.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - Reg Error: Key error. - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O29:64bit: - HKLM SecurityProviders - (credssp.dll) - credssp.dll (Microsoft Corporation)
O29 - HKLM SecurityProviders - (credssp.dll) - credssp.dll (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/03/24 03:06:41 | 000,000,053 | R--- | M] () - E:\AUTORUN.INF -- [ CDFS ]
O32 - AutoRun File - [2010/05/07 01:01:54 | 000,000,162 | ---- | M] () - F:\Autorun.inf -- [ NTFS ]
O33 - MountPoints2\{4c5cd554-e269-11df-84e1-806e6f6e6963}\Shell - "" = AutoRun
O33 - MountPoints2\{4c5cd554-e269-11df-84e1-806e6f6e6963}\Shell\AutoRun\command - "" = E:\reatogoMenu.exe -- [2005/07/16 13:36:50 | 000,240,128 | R--- | M] ()
O33 - MountPoints2\{674e5688-06e5-11e2-a6a6-60eb69364fc0}\Shell - "" = AutoRun
O33 - MountPoints2\{674e5688-06e5-11e2-a6a6-60eb69364fc0}\Shell\AutoRun\command - "" = F:\setup.exe -- [2009/01/16 01:14:08 | 000,156,312 | ---- | M] (Seagate Technology LLC)
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
64bit: O35 - HKLM\..comfile [open] -- "%1" %* File not found
64bit: O35 - HKLM\..exefile [open] -- "%1" %* File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37:64bit: - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\...exe [@ = 6Gh] -- "C:\Users\Xsy\AppData\Local\fdv.exe" -a "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKU\S-1-5-21-1640703197-3449990695-2111621568-1000\...exe [@ = 6Gh] -- "C:\Users\Xsy\AppData\Local\fdv.exe" -a "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2013/12/10 17:47:47 | 000,000,000 | ---D | C] -- C:\Windows\system64
[2 C:\Program Files (x86)\*.tmp files -> C:\Program Files (x86)\*.tmp -> ]
[1 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]
[1 C:\Windows\System32\*.tmp files -> C:\Windows\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/12/14 07:26:20 | 000,000,892 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/12/14 07:23:03 | 000,000,888 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/12/14 07:21:54 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/12/14 07:21:12 | 1556,287,488 | -HS- | M] () -- C:\hiberfil.sys
[2013/12/13 15:52:00 | 000,000,920 | ---- | M] () -- C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-1640703197-3449990695-2111621568-1000UA.job
[2013/12/13 15:47:52 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-1640703197-3449990695-2111621568-1000Core.job
[2013/12/09 17:25:13 | 000,002,183 | ---- | M] () -- C:\Users\Public\Desktop\Google Chrome.lnk
[2 C:\Program Files (x86)\*.tmp files -> C:\Program Files (x86)\*.tmp -> ]
[1 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]
[1 C:\Windows\System32\*.tmp files -> C:\Windows\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/12/15 10:24:39 | 000,008,382 | -HS- | C] () -- C:\Users\Xsy\AppData\Local\081243v1x487u460c587d8mor7x3
[2011/12/15 10:24:39 | 000,008,382 | -HS- | C] () -- C:\ProgramData\081243v1x487u460c587d8mor7x3
[2010/11/11 18:12:19 | 000,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat
[2010/11/10 02:45:32 | 000,102,744 | ---- | C] () -- C:\Windows\SysWow64\LogiDPPApp.exe
[2010/11/10 02:45:30 | 010,871,128 | ---- | C] () -- C:\Windows\SysWow64\LogiDPP.dll
[2010/11/10 02:45:20 | 000,316,248 | ---- | C] () -- C:\Windows\SysWow64\DevManagerCore.dll
[2010/08/17 00:34:06 | 000,451,072 | ---- | C] () -- C:\Windows\SysWow64\ISSRemoveSP.exe
[2010/08/17 00:30:03 | 000,208,896 | ---- | C] () -- C:\Windows\SysWow64\iglhsip32.dll
[2010/08/17 00:30:03 | 000,143,360 | ---- | C] () -- C:\Windows\SysWow64\iglhcp32.dll
[2010/08/17 00:30:02 | 000,982,240 | ---- | C] () -- C:\Windows\SysWow64\igkrng500.bin
[2010/08/17 00:30:02 | 000,439,308 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng500.bin
[2010/08/17 00:30:02 | 000,092,356 | ---- | C] () -- C:\Windows\SysWow64\igfcg500m.bin
[2010/08/17 00:29:42 | 000,000,282 | ---- | C] () -- C:\Windows\SysWow64\RStoneLog2.ini
[2010/08/17 00:29:42 | 000,000,223 | ---- | C] () -- C:\Windows\SysWow64\RStoneLog.ini
[2010/07/10 21:06:40 | 000,000,188 | ---- | C] () -- C:\Windows\SysWow64\HPWA.ini
[2010/07/10 20:02:49 | 000,000,186 | ---- | C] () -- C:\Windows\SysWow64\HP Documentation.ini
[2010/02/09 17:58:12 | 000,012,800 | ---- | C] () -- C:\Windows\LPRES.DLL
[2009/07/13 21:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 18:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT
[2009/07/13 18:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat
[2009/07/13 16:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 15:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll
[2009/07/13 13:59:36 | 001,498,564 | ---- | C] () -- C:\Windows\SysWow64\igkrng400.bin
[2009/07/13 13:59:36 | 000,139,824 | ---- | C] () -- C:\Windows\SysWow64\igfcg500.bin
[2009/07/13 13:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll
[2009/06/10 13:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat

========== LOP Check ==========

[2011/12/11 23:17:35 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\FrostWire
[2011/12/19 19:27:30 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\go
[2011/02/17 00:31:24 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\Leadertech
[2011/08/02 01:35:17 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\MusicNet
[2011/09/18 04:03:15 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\ooVoo Details
[2011/01/23 10:56:01 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\Tific
[2011/11/09 08:56:12 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\UpdateTemp1651132819
[2010/12/16 12:35:49 | 000,000,000 | ---D | M] -- C:\Users\Xsy\AppData\Roaming\WildTangent
[2010/10/27 19:31:41 | 000,000,000 | ---D | M] -- C:\ProgramData\Alwil Software
[2009/07/13 21:08:56 | 000,000,000 | -HSD | M] -- C:\ProgramData\Application Data
[2011/08/02 01:27:51 | 000,000,000 | ---D | M] -- C:\ProgramData\BearShare
[2012/05/06 19:53:04 | 000,000,000 | ---D | M] -- C:\ProgramData\CinemaNow
[2009/07/13 21:08:56 | 000,000,000 | -HSD | M] -- C:\ProgramData\Desktop
[2009/07/13 21:08:56 | 000,000,000 | -HSD | M] -- C:\ProgramData\Documents
[2011/08/31 21:43:29 | 000,000,000 | ---D | M] -- C:\ProgramData\Easybits GO
[2009/07/13 21:08:56 | 000,000,000 | -HSD | M] -- C:\ProgramData\Favorites
[2011/12/19 19:27:30 | 000,000,000 | ---D | M] -- C:\ProgramData\GameXN
[2010/12/15 08:56:16 | 000,000,000 | ---D | M] -- C:\ProgramData\Recovery
[2009/07/13 21:08:56 | 000,000,000 | -HSD | M] -- C:\ProgramData\Start Menu
[2013/12/10 17:47:25 | 000,000,000 | ---D | M] -- C:\ProgramData\Tarma Installer
[2010/08/17 00:45:12 | 000,000,000 | ---D | M] -- C:\ProgramData\Temp
[2009/07/13 21:08:56 | 000,000,000 | -HSD | M] -- C:\ProgramData\Templates
[2010/08/17 00:45:03 | 000,000,000 | ---D | M] -- C:\ProgramData\Uninstall
[2010/12/16 12:37:17 | 000,000,000 | ---D | M] -- C:\ProgramData\WildTangent
[2010/12/23 15:19:30 | 000,000,000 | ---D | M] -- C:\ProgramData\{23D58E70-3B83-4B83-A227-68770F84F5EC}
[2011/08/02 01:37:05 | 000,000,000 | -H-D | M] -- C:\ProgramData\{309C802B-A076-4563-B164-B62C0C145153}
[2010/10/27 20:00:10 | 000,000,000 | ---D | M] -- C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
[2010/07/10 20:53:17 | 000,000,000 | ---D | M] -- C:\ProgramData\{B3E4AC03-E4D6-4B87-BD2D-22E100E3AE90}
[2013/12/13 15:47:52 | 000,000,898 | ---- | M] () -- C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1640703197-3449990695-2111621568-1000Core.job
[2013/12/13 15:52:00 | 000,000,920 | ---- | M] () -- C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1640703197-3449990695-2111621568-1000UA.job
[2011/12/11 23:07:54 | 000,032,588 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========


< End of report >

lachatnoir
Intermediate
Intermediate

Posts Posts : 99
Joined Joined : 2009-06-28
Gender Gender : Female
OS OS : Windows 7
Points Points : 28416
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Re: Black Screen - does not boot

Post by Superdave on Sat Dec 14, 2013 6:52 pm

Don't bother with OTL just yet. Try this instead.
Also run the usual scans such as MBAM, AdwCleaner and Junkware Removal tool.


Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.

There are 3 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator


You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

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Once you've gotten one of them to run then try to immediately run the following.

Now download and Run exeHelper.

Please download [You must be registered and logged in to see this link.] to your desktop.Double-click on exeHelper.com to run the fix. A black window should pop up, press any key to close once the fix is completed. A log file named log.txt will be created in the directory where you ran exeHelper.com Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

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Re: Black Screen - does not boot

Post by lachatnoir on Sat Dec 14, 2013 10:16 pm

Here is the log from Raktor:
exeHelper by Raktor
Build 20100414
Run at 13:28:11 on 12/14/13
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

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Re: Black Screen - does not boot

Post by Superdave on Sun Dec 15, 2013 1:45 am

Any change?

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Re: Black Screen - does not boot

Post by lachatnoir on Mon Dec 16, 2013 5:56 pm

Yes, I was able to get on the internet. It is still running slow. Malwarebytes took off quite a few things. Is there anything else I should do?

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Re: Black Screen - does not boot

Post by Superdave on Mon Dec 16, 2013 7:57 pm

[You must be registered and logged in to see this link.] wrote:Yes, I was able to get on the internet. It is still running slow. Malwarebytes took off quite a few things. Is there anything else I should do?
Please start a new thread and post the logs from MBAM, AdwCleaner and Junkware Removal.

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Re: Black Screen - does not boot

Post by lachatnoir on Mon Dec 16, 2013 11:46 pm

OK, thank you so much for your help!!!!

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Re: Black Screen - does not boot

Post by Superdave on Tue Dec 17, 2013 1:11 am

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

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