Black Screen - does not boot

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Black Screen - does not boot

Post by lachatnoir on Sun 07 Jul 2013, 6:53 am

Hi!

Once again I am in need of your expertise. I turned on my laptop (Windows XP OS) and had a black screen. I had to use my desktop's monitor to see what was going on. I was able to get it into safe mode and did a system restore to a previous date. I think doing that made it worse ):

Since I had problems before I used the OTL CD and did a scan. Here are the results:
OTL logfile created on: 7/6/2013 3:31:33 PM - Run
OTLPE by OldTimer - Version 3.1.48.0 Folder = X:\Programs\OTLPE
Microsoft Windows XP Service Pack 2 (Version = 5.1.2600) - Type = SYSTEM
Internet Explorer (Version = 6.0.2900.2180)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

502.00 Mb Total Physical Memory | 310.00 Mb Available Physical Memory | 62.00% Memory free
454.00 Mb Paging File | 334.00 Mb Available in Paging File | 74.00% Paging File free
Paging file location(s): C:\pagefile.sys 756 1512 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 61.84 Gb Total Space | 43.16 Gb Free Space | 69.80% Space Free | Partition Type: NTFS
Drive D: | 11.66 Gb Total Space | 1.34 Gb Free Space | 11.49% Space Free | Partition Type: FAT32
Drive X: | 284.12 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: REATOGO | User Name: SYSTEM
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
Using ControlSet: ControlSet001

========== Win32 Services (SafeList) ==========

SRV - File not found [Disabled] -- -- (HidServ)
SRV - [2013/06/15 15:52:47 | 000,256,904 | ---- | M] (Adobe Systems Incorporated) [On_Demand] -- C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/05/24 17:12:06 | 000,117,144 | ---- | M] (Mozilla Foundation) [On_Demand] -- C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2013/04/04 06:32:53 | 000,181,664 | ---- | M] (Oracle Corporation) [Auto] -- C:\Program Files\Java\jre7\bin\jqs.exe -- (JavaQuickStarterService)
SRV - [2012/11/29 22:31:04 | 000,038,608 | ---- | M] () [Auto] -- C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe -- (RealNetworks Downloader Resolver Service)
SRV - [2006/06/12 16:27:28 | 000,126,976 | ---- | M] (Hewlett-Packard Development Company, L.P.) [On_Demand] -- C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe -- (AddFiltr)
SRV - [2005/10/06 21:12:30 | 000,855,552 | ---- | M] (Microsoft Corporation) [On_Demand] -- C:\Program Files\Windows Media Connect 2\wmccds.exe -- (WMConnectCDS)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
IE - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\Administrator_ON_C\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
IE - HKU\Administrator_ON_C\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - Reg Error: Key error. File not found
IE - HKU\Administrator_ON_C\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\Sonia_ON_C\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - Reg Error: Key error. File not found
IE - HKU\Sonia_ON_C\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========


FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_7_700_224.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\WINDOWS\system32\Adobe\Director\np32dsw_1200112.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.21.2: C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@real.com/nppl3260;version=16.0.0.282: C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprndlchromebrowserrecordext;version=1.3.0: C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprndlhtml5videoshim;version=1.3.0: C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprndlpepperflashvideoshim;version=1.3.0: C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpplugin;version=16.0.0.282: C:\Program Files\Real\RealPlayer\Netscape6\nprpplugin.dll (RealPlayer)
FF - HKLM\Software\MozillaPlugins\@realnetworks.com/npdlplugin;version=1: C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll (RealDownloader)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{34712C68-7391-4c47-94F3-8F88D49AD632}: C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext\ [2013/01/03 01:06:57 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{ABDE892B-13A8-4d1b-88E6-365A6E755758}: C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext [2013/01/03 01:06:57 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 21.0\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2013/05/24 17:12:10 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 21.0\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2013/05/24 17:11:43 | 000,000,000 | ---D | M]

[2013/07/02 19:29:27 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Administrator\Application Data\Mozilla\Extensions
[2013/05/24 17:12:09 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\browser\extensions
[2013/05/24 17:12:09 | 000,000,000 | ---D | M] (Default) -- C:\Program Files\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
File not found (No name found) --
[2010/10/06 20:18:35 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npCouponPrinter.dll
[2010/10/06 20:18:37 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npMozCouponPrinter.dll

O1 HOSTS File: ([2006/03/16 00:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (RealNetworks Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll (RealDownloader)
O2 - BHO: (Spybot-S&D IE Protection) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
O2 - BHO: (Java(tm) Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (CouponAmazing) - {86A29F65-05DB-4FEF-92D7-54F414096485} - C:\Documents and Settings\Sonia\Local Settings\Application Data\couponamazing\ie\couponamazing_1357256102.dll ()
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O3 - HKU\Sonia_ON_C\..\Toolbar\ShellBrowser: (no name) - {C4069E3A-68F1-403E-B40E-20066696354B} - No CLSID value found.
O3 - HKU\Sonia_ON_C\..\Toolbar\WebBrowser: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No CLSID value found.
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\Cpqset.exe ()
O4 - HKLM..\Run: [High Definition Audio Property Page Shortcut] C:\WINDOWS\System32\CHDAudPropShortcut.exe (Windows (R) Server 2003 DDK provider)
O4 - HKLM..\Run: [MsmqIntCert] C:\WINDOWS\System32\mqrt.dll (Microsoft Corporation)
O4 - HKLM..\Run: [RecGuard] C:\WINDOWS\SMINST\Recguard.exe ()
O4 - HKLM..\Run: [TkBellExe] C:\Program Files\Real\RealPlayer\update\realsched.exe (RealNetworks, Inc.)
O4 - HKU\Sonia_ON_C..\Run: [GoogleChromeAutoLaunch_1B4775ACFAA51881ABA19A3592F06658] C:\Program Files\Google\Chrome\Application\chrome.exe (Google Inc.)
O4 - HKU\Sonia_ON_C..\Run: [HP Deskjet 3050A J611 series (NET)] C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe (Hewlett-Packard Co.)
O4 - HKU\Sonia_ON_C..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (Safer-Networking Ltd.)
O4 - Startup: C:\Documents and Settings\Administrator\Start Menu\Programs\StartUp\Vongo Tray.lnk = File not found
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\StartUp\HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe (Hewlett-Packard Development Company, L.P.)
O4 - Startup: C:\Documents and Settings\Default User\Start Menu\Programs\StartUp\Vongo Tray.lnk = File not found
O4 - Startup: C:\Documents and Settings\Sonia\Start Menu\Programs\StartUp\Monitor Ink Alerts - HP Deskjet 3050A J611 series (Network).lnk = X:\I386\SYSTEM32\RUNDLL32.EXE (Microsoft Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: InstallVisualStyle = C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles (Microsoft)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: InstallTheme = C:\WINDOWS\Resources\Themes\Royale.theme ()
O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\Administrator_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\LocalService_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\NetworkService_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\Sonia_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\NPJPI150_06.dll (Sun Microsystems, Inc.)
O9 - Extra 'Tools' menuitem : Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} [You must be registered and logged in to see this link.] (WUWebControl Class)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} [You must be registered and logged in to see this link.] (MUWebControl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} [You must be registered and logged in to see this link.] (Java Plug-in 10.21.2)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\WINDOWS\Wave.bmp
O24 - Desktop BackupWallPaper: C:\WINDOWS\Wave.bmp
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2001/07/28 04:07:38 | 000,000,000 | -HS- | M] () - D:\AUTOEXEC.BAT -- [ FAT32 ]
O32 - AutoRun File - [2006/03/24 07:06:41 | 000,000,053 | R--- | M] () - X:\AUTORUN.INF -- [ CDFS ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2013/07/02 19:20:45 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Default User\Local Settings\Application Data\Google
[2013/07/02 19:19:30 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Local Settings\Application Data\Mozilla
[2013/07/02 19:19:30 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Application Data\Mozilla
[2013/07/01 21:02:21 | 000,000,000 | ---D | C] -- C:\WINDOWS\CSC
[2005/09/24 11:49:16 | 000,012,288 | ---- | C] (Hewlett-Packard Development Company, L.P.) -- C:\WINDOWS\Fonts\RandFont.dll
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/07/06 11:58:39 | 000,001,687 | ---- | M] () -- C:\Documents and Settings\Sonia\Start Menu\Programs\StartUp\Monitor Ink Alerts - HP Deskjet 3050A J611 series (Network).lnk
[2013/07/06 11:58:38 | 000,001,084 | ---- | M] () -- C:\hpqp.ini
[2013/07/06 11:58:37 | 000,000,039 | ---- | M] () -- C:\XP_TV.ini
[2013/07/06 11:58:36 | 000,000,412 | ---- | M] () -- C:\WINDOWS\tasks\RNUpgradeHelperLogonPrompt_Sonia.job
[2013/07/06 11:58:30 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2013/07/06 11:58:27 | 526,438,400 | -HS- | M] () -- C:\hiberfil.sys
[2013/07/06 11:40:19 | 000,001,158 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2013/07/02 19:20:47 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Start Menu\Programs\Google Drive
[2013/07/02 14:07:27 | 524,288,000 | ---- | M] () -- C:\REMOVE_THIS_FILE.livecd.swap
[2013/07/01 20:59:37 | 000,000,830 | ---- | M] () -- C:\WINDOWS\tasks\Adobe Flash Player Updater.job
[2013/06/28 17:11:33 | 000,000,664 | ---- | M] () -- C:\WINDOWS\System32\d3d9caps.dat
[2013/06/22 14:52:05 | 000,000,406 | ---- | M] () -- C:\WINDOWS\tasks\ReclaimerUpdateFiles_Sonia.job
[2013/06/20 17:53:04 | 000,000,402 | ---- | M] () -- C:\WINDOWS\tasks\ReclaimerUpdateXML_Sonia.job
[2013/06/15 15:52:47 | 000,692,104 | ---- | M] (Adobe Systems Incorporated) -- C:\WINDOWS\System32\FlashPlayerApp.exe
[2013/06/15 15:52:47 | 000,071,048 | ---- | M] (Adobe Systems Incorporated) -- C:\WINDOWS\System32\FlashPlayerCPLApp.cpl
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/07/02 19:31:22 | 526,438,400 | -HS- | C] () -- C:\hiberfil.sys
[2013/07/02 14:06:49 | 524,288,000 | ---- | C] () -- C:\REMOVE_THIS_FILE.livecd.swap
[2013/06/28 17:06:10 | 000,000,664 | ---- | C] () -- C:\WINDOWS\System32\d3d9caps.dat
[2013/06/15 15:52:48 | 000,000,830 | ---- | C] () -- C:\WINDOWS\tasks\Adobe Flash Player Updater.job
[2013/06/11 17:47:00 | 000,000,412 | ---- | C] () -- C:\WINDOWS\tasks\RNUpgradeHelperLogonPrompt_Sonia.job
[2013/06/11 17:46:44 | 000,000,406 | ---- | C] () -- C:\WINDOWS\tasks\ReclaimerUpdateFiles_Sonia.job
[2013/06/11 17:46:44 | 000,000,402 | ---- | C] () -- C:\WINDOWS\tasks\ReclaimerUpdateXML_Sonia.job
[2013/05/27 22:13:36 | 000,003,584 | ---- | C] () -- C:\Documents and Settings\Sonia\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2013/01/03 01:25:52 | 001,929,576 | ---- | C] () -- C:\WINDOWS\System32\HPScanTRDrv_DJ3050A_J611.dll
[2013/01/03 01:24:22 | 000,000,057 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\Ament.ini
[2012/12/31 22:30:21 | 000,000,128 | ---- | C] () -- C:\Documents and Settings\Sonia\Local Settings\Application Data\fusioncache.dat
[2012/12/31 22:29:04 | 000,000,136 | ---- | C] () -- C:\Documents and Settings\Default User\Local Settings\Application Data\fusioncache.dat
[2012/12/31 21:52:14 | 000,081,920 | ---- | C] () -- C:\WINDOWS\System32\ieencode.dll
[2006/09/12 03:29:34 | 000,000,031 | ---- | C] () -- C:\WINDOWS\QUICKEN.INI
[2006/09/12 03:25:15 | 000,045,929 | ---- | C] () -- C:\WINDOWS\NSSetDefaultBrowser.EXE
[2006/09/12 03:25:15 | 000,000,698 | ---- | C] () -- C:\WINDOWS\NSSetDefaultBrowser.ini
[2006/09/12 03:10:16 | 000,000,376 | ---- | C] () -- C:\WINDOWS\ODBC.INI
[2006/09/12 02:57:52 | 000,028,836 | ---- | C] () -- C:\WINDOWS\System32\oeminfo.ini
[2006/09/12 02:39:32 | 000,000,136 | ---- | C] () -- C:\Documents and Settings\Administrator\Local Settings\Application Data\fusioncache.dat
[2006/06/29 15:18:28 | 000,002,048 | --S- | C] () -- C:\WINDOWS\bootstat.dat
[2006/06/29 15:18:14 | 000,000,061 | ---- | C] () -- C:\WINDOWS\smscfg.ini
[2006/06/29 14:49:18 | 000,087,268 | ---- | C] () -- C:\WINDOWS\hpqins69.dat
[2006/06/29 14:46:56 | 000,004,441 | ---- | C] () -- C:\WINDOWS\WININIT.INI
[2006/06/29 14:43:40 | 000,000,791 | ---- | C] () -- C:\WINDOWS\orun32.ini
[2006/06/29 14:27:08 | 000,391,638 | ---- | C] () -- C:\WINDOWS\System32\perfh009.dat
[2006/06/29 14:27:08 | 000,056,124 | ---- | C] () -- C:\WINDOWS\System32\perfc009.dat
[2006/06/29 14:18:06 | 000,283,720 | ---- | C] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2006/06/29 14:13:00 | 000,004,161 | ---- | C] () -- C:\WINDOWS\ODBCINST.INI
[2006/06/29 14:08:28 | 000,021,640 | ---- | C] () -- C:\WINDOWS\System32\emptyregdb.dat
[2006/03/16 00:00:00 | 000,673,088 | ---- | C] () -- C:\WINDOWS\System32\mlang.dat
[2006/03/16 00:00:00 | 000,272,128 | ---- | C] () -- C:\WINDOWS\System32\perfi009.dat
[2006/03/16 00:00:00 | 000,218,003 | ---- | C] () -- C:\WINDOWS\System32\dssec.dat
[2006/03/16 00:00:00 | 000,046,258 | ---- | C] () -- C:\WINDOWS\System32\mib.bin
[2006/03/16 00:00:00 | 000,028,626 | ---- | C] () -- C:\WINDOWS\System32\perfd009.dat
[2006/03/16 00:00:00 | 000,027,440 | ---- | C] () -- C:\WINDOWS\System32\drivers\secdrv.sys
[2006/03/16 00:00:00 | 000,004,569 | ---- | C] () -- C:\WINDOWS\System32\secupd.dat
[2006/03/16 00:00:00 | 000,001,788 | ---- | C] () -- C:\WINDOWS\System32\Dcache.bin
[2006/03/16 00:00:00 | 000,000,741 | ---- | C] () -- C:\WINDOWS\System32\noise.dat
[2006/03/04 03:07:34 | 000,235,008 | ---- | C] () -- C:\WINDOWS\System32\psisdecd.dll
[2005/12/02 14:09:10 | 000,000,000 | ---- | C] () -- C:\WINDOWS\System32\px.ini
[2005/05/06 14:06:32 | 000,016,480 | ---- | C] () -- C:\WINDOWS\System32\rixdicon.dll
[2004/09/16 16:24:26 | 003,375,104 | ---- | C] () -- C:\WINDOWS\System32\qt-mt331.dll
[2003/01/07 18:05:08 | 000,002,695 | ---- | C] () -- C:\WINDOWS\System32\OUTLPERF.INI
[2002/05/28 17:55:42 | 013,107,200 | ---- | C] () -- C:\WINDOWS\System32\oembios.bin
[2002/05/28 17:54:40 | 000,004,605 | ---- | C] () -- C:\WINDOWS\System32\oembios.dat

========== LOP Check ==========

[2013/01/03 19:36:32 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Sonia\Application Data\InternetExplorerPackages
[2013/05/25 14:44:58 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\AVAST Software
[2013/04/23 22:25:02 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\WildTangent
[2013/06/22 14:52:05 | 000,000,406 | ---- | M] () -- C:\WINDOWS\Tasks\ReclaimerUpdateFiles_Sonia.job
[2013/06/20 17:53:04 | 000,000,402 | ---- | M] () -- C:\WINDOWS\Tasks\ReclaimerUpdateXML_Sonia.job
[2013/07/06 11:58:36 | 000,000,412 | ---- | M] () -- C:\WINDOWS\Tasks\RNUpgradeHelperLogonPrompt_Sonia.job

========== Purity Check ==========


< End of report >

Thank you!!!!

lachatnoir

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Posts : 99
Joined : 2009-06-28
Operating System : Windows 7

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Re: Black Screen - does not boot

Post by Superdave on Sun 07 Jul 2013, 9:18 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.  

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*******************************************************
Please boot your computer in Safe Mode and run MBAM. If it runs successfully, please try it in Normal Mode.

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.

  • If an update is found, it will download and install the latest version.

  • Once the program has loaded, select "Perform Full Scan", then click Scan.

  • The scan may take some time to finish,so please be patient.

  • When the scan is complete, click OK, then Show Results to view the results.

  • Make sure that everything is checked, and click Remove Selected.

  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)

  • Please save the log to a location you will remember.

  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

  • Copy and paste the entire report in your next reply.


Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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Re: Black Screen - does not boot

Post by lachatnoir on Mon 08 Jul 2013, 3:31 pm

Hi,

I was unable to start windows normally, so I had to use safe mode. I noticed that I was unable to use my desktop monitor at one point and my laptop screen was on, but could not really see anything.  Not sure what that means.

The logs are below   

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
[You must be registered and logged in to see this link.]

Database version: v2013.04.04.07

Windows XP Service Pack 2 x86 NTFS (Safe Mode)
Internet Explorer 6.0.2900.2180
Administrator :: PC785018295244 [administrator]

Protection: Disabled

7/7/2013 11:32:38 PM
mbam-log-2013-07-07 (23-32-38).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 294008
Time elapsed: 25 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{86A29F65-05DB-4FEF-92D7-54F414096485} (PUP.CouponAmazing) -> Quarantined and deleted successfully.
HKCR\CLSID\{86A29F65-05DB-4FEF-92D7-54F414096485} (PUP.CouponAmazing) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Sonia\Local Settings\Application Data\couponamazing\ie\couponamazing_1357256102.dll (PUP.CouponAmazing) -> Quarantined and deleted successfully.

(end)

2013/07/08 00:06:29 -0500 PC785018295244 MESSAGE Starting protection
2013/07/08 00:06:29 -0500 PC785018295244 Sonia MESSAGE Protection started successfully
2013/07/08 00:06:29 -0500 PC785018295244 Sonia MESSAGE Starting IP protection
2013/07/08 00:06:29 -0500 PC785018295244 MESSAGE Executing scheduled update:  Daily

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Re: Black Screen - does not boot

Post by Superdave on Tue 09 Jul 2013, 6:38 am

You still can't boot in Normal Mode?

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Re: Black Screen - does not boot

Post by lachatnoir on Tue 09 Jul 2013, 2:36 pm

Once I boot in normal mode, I cannot use my desktop monitor to see anything on my laptop. I can vaguely see anything on the laptop screen, it is very faint. I have a Hello Kitty desktop background and can see her just barely. So I can boot in normal mode but can't see anything really. :/

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Re: Black Screen - does not boot

Post by Superdave on Wed 10 Jul 2013, 9:21 am

lachatnoir wrote:Once I boot in normal mode, I cannot use my desktop monitor to see anything on my laptop.  I can vaguely see anything on the laptop screen, it is very faint.  I have a Hello Kitty desktop background and can see her just barely. So I can boot in normal mode but can't see anything really.  :/  
And, in Safe mode it works well?

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Re: Black Screen - does not boot

Post by lachatnoir on Wed 10 Jul 2013, 9:48 am

Yes, in Safe Mode it works but I still cannot connect to the internet and have a blank screen. I have to connect my desktop monitor in order to see anything.

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Re: Black Screen - does not boot

Post by Superdave on Wed 10 Jul 2013, 10:26 am

Ok, it would appear that there's something amiss with the video on your laptop that I cannot repair. You may be able to find a solution to that here. We can run some more scans to check on the internet problem, if you wish. When you boot in Safe Mode do you have the option of Safe Mode with Networking?
Could the dim picture on your laptop have anything to do with the display settings?


•Please download Dial-A-Fix from one of the following mirrors:

Primary mirror
Secondary mirror

•Extract the zip file to your desktop.

•Double click Dial-a-Fix.exe to start the program. Dial-A-Fix might give you a lot errors, just ignore them and Click
to continue.

•Press the green double checkmark box (Looks like this:


UNcheck Empty Temp Folders, as well as Adjust Time/Date in the prep section. The prep section should then look like this:





•Click on Go

•Wait for Dial-A-Fix to finish (All the checks marks will be all gone)

•Close Dial-A-Fix

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Re: Black Screen - does not boot

Post by lachatnoir on Wed 10 Jul 2013, 11:45 am

I ran the Dial-A-Fix, but was unable to check MSI options. I also followed the instructions for the 3 possible ways to fix the blank screen but to no avail. I got excited because when the laptop started the HP logo came on, then went black again. I thought maybe the monitor was burning out but the curious thing is the HP screen is clear.. I am able to get in Safe Mode with networking and can connect to the internet. I guess I am going to have to take it in, may be a hardware problem.

I appreciate your help Dave, you are awesome!

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Re: Black Screen - does not boot

Post by Superdave on Wed 10 Jul 2013, 12:30 pm

Ok. I found this video on how to change the LCD screen on a laptop.  
This is probably what is happening with your laptop.
I will leave this thread unlocked just in case you still have problems after you have it repaired.

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Re: Black Screen - does not boot

Post by lachatnoir on Wed 10 Jul 2013, 12:51 pm

I think you are right, it may be the inverter board. Going to see if I can buy a replacement and try and fix it myself. I will let you know what happens (:

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Re: Black Screen - does not boot

Post by Superdave on Thu 11 Jul 2013, 6:00 am

lachatnoir wrote:I think you are right, it may be the inverter board. Going to see if I can buy a replacement and try and fix it myself. I will let you know what happens (:
Good. If you need any help, give me a holler.

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Re: Black Screen - does not boot

Post by lachatnoir on Tue 13 Aug 2013, 3:34 am

Hi!

I finally got the inverter and now it is is working. I noticed the cable/connector is what is faulty also. Oh well!

Now the issue I have is that the laptop is running a lot slower. Not sure if some of the changes I made when trying to troubleshoot affected this. I uninstalled malware bytes and it helped a little. I do not like not having antivirus software on the computer.   Do I need to come to the realization that because the computer is older it is going to run slower? Any advice?

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Re: Black Screen - does not boot

Post by Superdave on Tue 13 Aug 2013, 6:03 am

I do not like not having antivirus software on the computer. Do I need to come to the realization that because the computer is older it is going to run slower?
Going on-line without an AV is just asking for trouble. Older computer do not necessarily need to be slow but they may not be able to handle new software very well. Let's run a few more scans to make sure it is clean.

Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
********************************************
Please download AdwCleaner by Xplode onto your Desktop.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

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Re: Black Screen - does not boot

Post by lachatnoir on Tue 13 Aug 2013, 8:56 am

Yes, I need to get an AV program asap.

Here are the following logs:

# AdwCleaner v2.306 - Logfile created 08/12/2013 at 16:42:13
# Updated 19/07/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 2 (32 bits)
# User : Sonia - PC785018295244
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Sonia\My Documents\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [Internet Browsers] *****

-\\ Internet Explorer v6.0.2900.2180

[OK] Registry is clean.

-\\ Mozilla Firefox v21.0 (en-US)

File : C:\Documents and Settings\Sonia\Application Data\Mozilla\Firefox\Profiles\sv4wbes7.default\prefs.js

[OK] File is clean.

File : C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\q7i9ikzp.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v28.0.1500.95

File : C:\Documents and Settings\Sonia\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1969 octets] - [12/08/2013 16:39:55]
AdwCleaner[S1].txt - [1916 octets] - [12/08/2013 16:42:13]

########## EOF - C:\AdwCleaner[S1].txt - [1976 octets] ##########

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Re: Black Screen - does not boot

Post by lachatnoir on Tue 13 Aug 2013, 9:03 am

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.4.4 (08.12.2013:1)
OS: Microsoft Windows XP x86
Ran by Sonia on Mon 08/12/2013 at 14:53:01.66
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Search Bar
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\installcore
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{86A29F65-05DB-4FEF-92D7-54F414096485}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{86A29F65-05DB-4FEF-92D7-54F414096485}



~~~ Files

Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npcouponprinter.dll"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npmozcouponprinter.dll"
Successfully deleted: [File] "C:\end"
Successfully deleted: [File] "C:\WINDOWS\couponprinter.ocx"
Successfully deleted: [File] "C:\WINDOWS\wininit.ini"



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\Sonia\Local Settings\Application Data\couponamazing"
Successfully deleted: [Folder] "C:\Program Files\coupons"



~~~ FireFox

Successfully deleted: [File] C:\Documents and Settings\Sonia\Application Data\mozilla\firefox\profiles\sv4wbes7.default\user.js





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 08/12/2013 at 14:57:07.09
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Re: Black Screen - does not boot

Post by Superdave on Tue 13 Aug 2013, 9:11 am

Here's a list of free AV's. I, myself, prefer MSE. Please install one before doing anything else.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) MicroSoft Security Essentials All versions and all languages.
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

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Re: Black Screen - does not boot

Post by lachatnoir on Tue 20 Aug 2013, 2:57 am

I am having a hard time getting on the internet. When I was able to I tried to download MSE and could not because of a service pack and the laptop is running SUPER SLOW ): Please bear with me as I try to see what antivirus I can download. I will post as soon as I get something up and running.

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Re: Black Screen - does not boot

Post by Superdave on Tue 20 Aug 2013, 6:30 am

lachatnoir wrote:I am having a hard time getting on the internet. When I was able to I tried to download MSE and could not because of a service pack and the laptop is running SUPER SLOW ): Please bear with me as I try to see what antivirus I can download. I will post as soon as I get something up and running.
You need to get SP3. Malware just loves computer with out-of-date programs.

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Re: Black Screen - does not boot

Post by lachatnoir on Wed 21 Aug 2013, 5:08 am

Ok - I was a little confused as to whether or not I could get the SP3. I am going to look into it tonight.

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Re: Black Screen - does not boot

Post by Superdave on Wed 21 Aug 2013, 6:24 am

lachatnoir wrote:Ok - I was a little confused as to whether or not I could get the SP3. I am going to look into it tonight.
Yes, you need SP3 in order to download any updates from MS.

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Re: Black Screen - does not boot

Post by lachatnoir on Wed 28 Aug 2013, 8:48 am

After many attempts to try and download MSE and even Service Pack 3 I have given up. I really do not know what to do. I continued to get an error from Windows Update...

I had Avast on my computer before and the computer ran a lot slower, so I uninstalled it. You are assuredly right that I need to have an antivirus program so I heeded your advice and reinstalled Avast. Well, the laptop is running even slower than before, and after 15 minutes of trying to post a reply to you I just shut it down. I am actually replying from desktop to avoid further frustration.

I really do not know where to go from here. Should I just accept better "slower" than sorry?

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Re: Black Screen - does not boot

Post by Superdave on Wed 28 Aug 2013, 9:31 am

Could you try running Dial-a-Fix again?

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Re: Black Screen - does not boot

Post by lachatnoir on Tue 10 Sep 2013, 11:13 am

Believe it or not the inverter went out /: I was hoping to talk to a guy at church who works on computers but he wasn't there yesterday. It seems like I keep hitting brick walls with this laptop. As soon as I get another inverter I will run Dial- A Fix. Thanks for being patient, I know my patience is running out!

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Re: Black Screen - does not boot

Post by Superdave on Tue 10 Sep 2013, 11:47 am

lachatnoir wrote:Believe it or not the inverter went out /: I was hoping to talk to a guy at church who works on computers but he wasn't there yesterday.  It seems like I keep hitting brick walls with this laptop. As soon as I get another inverter I will run Dial- A Fix. Thanks for being patient, I know my patience is running out!
There are two main reasons why the updates won't download; one is there is not enough room on your harddrive and two, the malware has messed up the computer.

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Re: Black Screen - does not boot

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