HELP! FBI virus

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HELP! FBI virus

Post by alilujah on Thu 20 Jun 2013, 1:59 pm

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Hello, I  have the FBI virus on my Toshibia laptop and can't get it off. I can't get into any versions of safe mode, or restore the computer to its previous version. I can't run any anti-virus software either. Please help!

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Re: HELP! FBI virus

Post by alilujah on Mon 24 Jun 2013, 2:38 am

on the infected computer I mean

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Re: HELP! FBI virus

Post by Superdave on Mon 24 Jun 2013, 6:13 am

I don't know could the hardrive be shot? How do I check to see if it's working properly?.
I think there's more going on with this laptop than malware. You could try running a diagnostic on the harddrive.
Run hard drive diagnostics: tacktech.com
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: imgburn to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here:
Note : If you do not know how to set your computer to boot from CD follow the steps here

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Re: HELP! FBI virus

Post by alilujah on Mon 24 Jun 2013, 7:52 am

I'm not sure what you mean by make sure you select tool? There's several versions under Toshiba. which one do I choose?

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Re: HELP! FBI virus

Post by Superdave on Mon 24 Jun 2013, 9:52 am

alilujah wrote:I'm not sure what you mean by make sure you select tool? There's several versions under Toshiba. which one do I choose?

You will need to select the correct program according to the make of harddrive in your laptop. You can open the back and get the information from the harddrive or do a search on-line to find the maker of the harddrive. The harddrive may not even be made by Toshiba.

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Re: HELP! FBI virus

Post by alilujah on Mon 24 Jun 2013, 10:19 am

The make of the harddrive is Fujitsu I just didn't know what version to do because there is a few to choose from.
I don't see how to put the diagnostics tool on a cd to use in the Toshiba laptop?

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Re: HELP! FBI virus

Post by Superdave on Mon 24 Jun 2013, 11:15 am

This is what I could find for your harddrive. It's just an exe. file so you can download and burn it to a CD and try to run it on your laptop. It should also work on a USB memory stick. When you open this site click on the ZIPfjdtwin.exe file and download it.
You can also download a program to test the RAM in your computer here.

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Re: HELP! FBI virus

Post by alilujah on Mon 24 Jun 2013, 12:59 pm

Well, I think I'm about ready to give up
Seems like everything I'm trying isn't working or I'm doing it all wrong...I appreciate all your help!

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Re: HELP! FBI virus

Post by Superdave on Tue 25 Jun 2013, 6:06 am

alilujah wrote:Well, I think I'm about ready to give up
Seems like everything I'm trying isn't working or I'm doing it all wrong...I appreciate all your help!

I'm curious as to who do you know you have the FBI virus?

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Re: HELP! FBI virus

Post by alilujah on Tue 25 Jun 2013, 11:43 am

It's my Co-workers laptop and she said an FBI emblem popped up and said to pay 300 dollars to unlock her computer. I just researched it and found out that other people had the same problem. She tried calling the Geek Squad and they said they'd look at it but of course it would cost her money so I told her I'd consult with you guys to see if maybe I could fix it for her for free. It's kinda fun to fix things myself. But this is proving to be a challenge for me. Like maybe I got in way over my head :/

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Re: HELP! FBI virus

Post by Superdave on Wed 26 Jun 2013, 6:15 am

alilujah wrote:It's my Co-workers laptop and she said an FBI emblem popped up and said to pay 300 dollars to unlock her computer. I just researched it and found out that other people had the same problem. She tried calling the Geek Squad and they said they'd look at it but of course it would cost her money so I told her I'd consult with you guys to see if maybe I could fix it for her for free. It's kinda fun to fix things myself. But this is proving to be a challenge for me. Like maybe I got in way over my head :/

As I said before this looks like a hardware problem that happened just as the malware was installed. You only hope now is to get the computer booted with OTL disk that you created or boot with the OS disk. If it still crashes, that would indicate a hardware problem.

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Re: HELP! FBI virus

Post by alilujah on Wed 26 Jun 2013, 11:17 am

I'm trying to do a rescue with Avira Antivir Rescue System. I'm able to run it and I think it's because I'm using a USB. Every time I try to use a disk it doesn't work. It's found several detections so far. One says a Trojan horse.
Should I try the OTL on a USB next?

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Re: HELP! FBI virus

Post by Superdave on Wed 26 Jun 2013, 11:59 am

alilujah wrote:I'm trying to do a rescue with Avira Antivir Rescue System. I'm able to run it and I think it's because I'm using a USB. Every time I try to use a disk it doesn't work. It's found several detections so far. One says a Trojan horse.
Should I try the OTL on a USB next?

A trojan shouldn't cause those sort of problems on your computer. I don't believe OTL will work on a USB memory stick. If you could borrow a USB CD ROM that might get OTL running. Do you have the OS disk?

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Re: HELP! FBI virus

Post by alilujah on Wed 26 Jun 2013, 12:27 pm

There were 18 detections. Could that cause them?
I don't have the OS disk, I can get it though. But like I said anything I try with a disk doesn't work.
Yeah I tried copying the files off of the OTL disk I made onto a USB and it didn't work.
I'm wondering why disks aren't working maybe the Cd drive is damaged, I don't know.
After the Avira scan it says to restart and quarantine the detected items but it still won't boot to windows so I can't do that.

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Re: HELP! FBI virus

Post by alilujah on Wed 26 Jun 2013, 12:49 pm

Don't laugh at me... but can I use my laptop as an external drive like hook it up to the Toshiba somehow and access the CD drive that I know works?

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Re: HELP! FBI virus

Post by Superdave on Wed 26 Jun 2013, 12:55 pm

alilujah wrote:Don't laugh at me... but can I use my laptop as an external drive like hook it up to the Toshiba somehow and access the CD drive that I know works?

No, I don't think that will work. If the CDRom is not working on that computer you could try disconnecting the power supply to that laptop which would mean removing the battery for about 30 secs. That may get the CDROM working again. If that fails only a USB external CDROM drive will work to get the OTL or the OS disk to work.

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Re: HELP! FBI virus

Post by alilujah on Wed 26 Jun 2013, 1:27 pm

Ok I'll try it...can't hurt anything

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Re: HELP! FBI virus

Post by alilujah on Wed 26 Jun 2013, 2:05 pm

Ok that didn't work.


is reseating the harddrive something that I can do myself? if that's even the case... I've just been doing alot of research and want to rule the harddrive out. It's still listed in the BIOS screen does that mean it's still working? 
Also whenever I try to boot from a CD I notice that it says 
Check Cable Connection!
Exiting Intel PXE ROM
or something like that it disappears quickly

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Re: HELP! FBI virus

Post by Superdave on Thu 27 Jun 2013, 6:23 am

is reseating the harddrive something that I can do myself? if that's even the case
If you mean re-formatting here's some information about that.

To wipe the drive clean, re-format and reinstall the OS.

I've just been doing alot of research and want to rule the harddrive out. It's still listed in the BIOS screen does that mean it's still working?
The only way to check the harddrive is to run a diagnostic program on it. If you can remove the harddrive, a repair shop should be able to run a diagnostic on it.
so whenever I try to boot from a CD I notice that it says
Check Cable Connection!
That would indicate a cable to the CDROM is loose or disconnected. That should easily be checked.

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Re: HELP! FBI virus

Post by alilujah on Thu 27 Jun 2013, 9:03 am

That would indicate a cable to the CDROM is loose or disconnected. That should easily be checked.

Can you show me how to check it?

I have access to the Toshiba with something called Ubuntu right now. It's connected to the internet so I'm trying to see what I can do now.

Oh and my co-worker can't find her OS disk so hopefully I can find another way to install it maybe a download then try with the flash drive? Can I use a OS disk from my Lenovo Laptop on the Toshiba?

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Re: HELP! FBI virus

Post by Superdave on Thu 27 Jun 2013, 9:43 am

Can you show me how to check it?
You can check it out here.
Can I use a OS disk from my Lenovo Laptop on the Toshiba?.
Only if it's the same version that's on the other laptop.

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Re: HELP! FBI virus

Post by alilujah on Sat 29 Jun 2013, 10:52 am

Thanks for the info.
Got another question...I'm going to try to reinstall the OS with a flash drive. I found the download but I don't know which one it is either 32 bit or 64. Is there anyway to check out which one without booting to windows? Like in the BIOS or something?
Also, what would happen if I installed the wrong one?

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Re: HELP! FBI virus

Post by Superdave on Sun 30 Jun 2013, 5:51 am

alilujah wrote:Thanks for the info.
Got another question...I'm going to try to reinstall the OS with a flash drive. I found the download but I don't know which one it is either 32 bit or 64. Is there anyway to check out which one without booting to windows? Like in the BIOS or something?
Also, what would happen if I installed the wrong one?
That information may be there. Can you access the BIOS? I don't think the OS will install if it is not the correct 32 or 64 bit.

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Re: HELP! FBI virus

Post by alilujah on Sun 30 Jun 2013, 1:23 pm

I was thinking maybe the drivers won't work if it wasn't the right bitness...or whatever thats called, after reinstalling the OS for a 32 bit it says I have to install a driver for the network adapter. And everything on the screen kinda looks funny like all stretched out. I changed the resolution but it's still kinda weird
Yes, I could still access the BIOS.
My coworker now tells me she thinks it was a Windows 64 bit. So would it hurt anything if I installed the 64 bit?

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Re: HELP! FBI virus

Post by Superdave on Mon 01 Jul 2013, 6:19 am

My coworker now tells me she thinks it was a Windows 64 bit. So would it hurt anything if I installed the 64 bit?.
Most newer computer are 64 bit and it shouldn't cause too much trouble if you tried to install it.

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Re: HELP! FBI virus

Post by alilujah on Mon 01 Jul 2013, 12:54 pm

Ok, thanks for letting me bug you. I moved my problems to the Operating Systems forum. I don't think this is a virus or malware issue anymore now it's just a 'I don't know what I'm doing' issue!
I'm confused :o

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Re: HELP! FBI virus

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