HELP! FBI virus

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HELP! FBI virus

Post by alilujah on Thu 20 Jun 2013, 1:59 pm

Hello, I  have the FBI virus on my Toshibia laptop and can't get it off. I can't get into any versions of safe mode, or restore the computer to its previous version. I can't run any anti-virus software either. Please help!

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Re: HELP! FBI virus

Post by Superdave on Fri 21 Jun 2013, 6:26 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Go to this link to create a Rescue CD or to this site to create a Rescue USB. Carefully follow all the instructions for whichever method you choose.

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 11:08 am

Thank you for your reply
I created the rescue USB and plugged it in, I hit f12to boot from USB and it started doing its thing but then a window popped up that said "Update error: the server address is not correct" Then there's an option to hit ok. Should I just hit ok, or did I do something wrong?

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 11:09 am

it looks like Bitdefender was just trying to do an update...?

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Re: HELP! FBI virus

Post by Superdave on Sat 22 Jun 2013, 11:17 am

alilujah wrote:it looks like Bitdefender was just trying to do an update...?

Were you able to run a scan with it?

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 11:23 am

I don't think so, because it wasn't that long from when I first started before it said checking for updates, then that window popped up. It never said "scanning" or anything. (It showed what I think was the bitdefender logo for a bit. then It went to the update thing)

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 11:33 am

If you can see this (if i did it right) this is what my screen looks like



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Re: HELP! FBI virus

Post by Superdave on Sat 22 Jun 2013, 11:52 am

And, you still can't boot to Safe mode or Normal mode?

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 11:54 am

I haven't tried anything yet. My screen is still what it looks like in the picture because I was afraid to do anything lol

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Re: HELP! FBI virus

Post by Superdave on Sat 22 Jun 2013, 12:01 pm

Ok, try to boot in Safe Mode or Normal mode. If that doesn't work, you'll have to try this:It's a bit complicated but I'm sure if you follow the directions you'll get through it. This will allow you to boot your computer and run a scan. It will also give you the opportunity to save your important data to an external harddrive or DVD's just in case something goes south.
We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.
Download the OTLPE Standard REATOGO Windows Recovery Environment.


  • Place a blank CD-R disc in to your CD burning drive.
  • Download OTLPEStd.exe and double-click on it to burn to a CD using an ISO Burner. One can be found here.
  • Reboot your system using the boot CD you just created.
  • Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
  • Change Drivers to Non-Microsoft
  • Press Run Scan to start the scan.
  • When finished, the file will be saved  in drive C:\_OTL\MovedFiles
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 12:04 pm

ok so just turn the computer off then right? Can I see what would happen if I hit ok on the update error window or no?

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Re: HELP! FBI virus

Post by Superdave on Sat 22 Jun 2013, 12:13 pm

alilujah wrote:ok so just turn the computer off then right? Can I see what would happen if I hit ok on the update error window or no?

Sure, give it a shot. It can't hurt much.

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 12:23 pm

After I hit ok, it started scanning!  Is it possible it couldn't update because I have no internet connection? I noticed on the update option that it said it required an internet connection. Maybe that was just the problem? 

It's still scanning

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Re: HELP! FBI virus

Post by Superdave on Sat 22 Jun 2013, 12:33 pm

Is it possible it couldn't update because I have no internet connection?
Yes, that's something else we'll fix. Please let me know how the scan turns out and whether or not you can boot you computer.

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 12:51 pm

That's weird...the scan finished..but it says no threats have been detected. It says 0 for: infected items, Suspected tems, and deleted items.
It scanned 87828 files and seems to have found nothing wrong  ?
unless I missed something I did step away for about 10 minutes

I tried rebooting and it does the same thing. (It tries to do a Recovery of Factory Default Software. but then nothing happens) and it won't do anything until I restart it. Same thing with safe mode.

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Re: HELP! FBI virus

Post by Superdave on Sat 22 Jun 2013, 12:54 pm

Ok, You will have to create the OTL rescue disk.

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 12:55 pm

oh  it will also say
an error has occurred
ERROR : F3-F200-0002
press ok to turn off the computer

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 12:56 pm

ok I never use cds anymore so I don't have any laying around (or dvds) can I do this with my flash drive?

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 1:30 pm

Nevermind I found one, creating the disk now..sorry about that

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Re: HELP! FBI virus

Post by alilujah on Sat 22 Jun 2013, 1:52 pm

I booted from the cd and got to a screen that says Choose an operating system to start and "Windows Setup" is highlighted is this the first step?

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Re: HELP! FBI virus

Post by Superdave on Sun 23 Jun 2013, 6:28 am

alilujah wrote:I booted from the cd and got to a screen that says Choose an operating system to start and "Windows Setup" is highlighted is this the first step?

No, it should boot directly from the disk. Are you certain that you created the disk correctly? This is an ISO file and you will need a special program to burn the ISO file to the disk.

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Re: HELP! FBI virus

Post by alilujah on Sun 23 Jun 2013, 7:46 am

Im pretty sure I did it right, I downloaded the ISO burner from the link. And it created a cd. but Let me try it again to create it again and see what happens

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Re: HELP! FBI virus

Post by alilujah on Sun 23 Jun 2013, 8:54 am

Ugh, ok I made 3 cds and none of them work. I'm almost positive I did it right. I have used an ISO burner successfully in the past before. The programs that I burned on the cd are there. (I checked with the good laptop)
I'm using a CD-Rewritable disk. Is that ok? I'm thinking maybe I'm not booting from the CD right.
My boot menu looks like this
1. HDD/SSD -TOSHIBA MK6475GSX (S1)
2. ODD         TSSTcorp CDDVD TS-L633F (PM)
3. FDD         
4. LAN          ATHEROS Boot Agent
5. USB


I chose the second one because it's the only one that looks like its the boot from CD option but it's not doing what its supposed to
Hitting 'C' to boot from CD after startup doesn't work either.
I also tried changing the boot priority with the ODD CDDVD option as the first one and the HDD one as the second one..but that didn't work either...
Think you know what I'm doing wrong? Is CD-R the same as CD-Rewritable?

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Re: HELP! FBI virus

Post by Superdave on Sun 23 Jun 2013, 10:17 am

I'm using a CD-Rewritable disk. Is that ok? I'm thinking maybe I'm not booting from the CD right.
That's a good idea because they can be used over and over. It shouldn't affect the boot disk. I have mine on a CD-RW and it works. The only thing I can think of doing is to try the disk in another computer to see if it will boot that computer. If it doesn't, there's something wrong with the disk. Don't forget to change the boot order. BTW, your boot order looks correct.

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Re: HELP! FBI virus

Post by alilujah on Sun 23 Jun 2013, 1:27 pm

Ok I tried the disk in this computer and REATOGO-X-PE started to load but then I got a blue screen, so I shut the computer down. I don't know could the hardrive be shot? How do I check to see if it's working properly?

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Re: HELP! FBI virus

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