Wife's laptop

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Wife's laptop

Post by redarrow62 on Tue 18 Jun 2013, 2:01 pm

My wife's laptop (Dell 1505) running Windows 7 keeps "freezing up" until she turns it off with power button. Any suggestions?

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Re: Wife's laptop

Post by redarrow62 on Wed 19 Jun 2013, 1:22 pm

I have screen shots of the programs loaded. in a word doc. Can I upload it some how?

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Re: Wife's laptop

Post by straycat19 on Sat 22 Jun 2013, 2:18 am

Normally a system freezes because of a rogue program. Run msconfig and check to see what is starting automatically when you start the system. If there is something you don't really need starting then disable it. Also check you services and see if something is running there that you don't need. Next check your drivers to make sure you have them installed correctly by checking device manager where you should not have any unknown items or exclamation marks on the devices. Finally do a full scan of your system with your antivirus and a malware progrm, such as malwarebytes. Hope this helps.

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Re: Wife's laptop

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