Removing "Internet Security"

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Removing "Internet Security"

Post by TracyS on 15th June 2013, 2:20 pm

Hello,

Last night "Internet Security" hijacked my computer.  It says it's running a scan showing detected threats and what all is infected.  Also says to activate their software to protect it with a secure purchase.  I tried to follow your instructions to get rid of it but I can't even get task manager to run.   It just flashes and says it's infected with W32/Blaster.worm. What to do now?

Thanks!

Tracy

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Re: Removing "Internet Security"

Post by Superdave on 15th June 2013, 7:13 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*******************************************************
Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.


  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
********************************************************
Please download [You must be registered and logged in to see this link.]by Xplode onto your Desktop.


  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message.
**********************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: Removing "Internet Security"

Post by TracyS on 16th June 2013, 3:41 am

Thanks Dave.  My husband came home and was pretty ticked as he had just gotten the computer cleaned out with a new hard drive installed.  So he took it back to the repair shop.  When we get it back would you recommend we install Malwarebytes?  Also, what do you think about Microsoft Security Essentials? I installed it as per the repair shop's recommendation.  Or should we re-install the McAfee Security Suite we had before?

Thanks!!

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Re: Removing "Internet Security"

Post by Superdave on 16th June 2013, 7:22 pm

So he took it back to the repair shop.  When we get it back would you recommend we install Malwarebytes?  Also, what do you think about Microsoft Security Essentials? I installed it as per the repair shop's recommendation.  Or should we re-install the McAfee Security Suite we had before?
Most computer repair shop don't really know the first thing about cleaning viruses and malware from a computer. About the only thing they can do is reformat and re-install the OS. I do recommend MBAM. If you buy the paid version you will get full-time protection. The free version is good but you have to initiate the scans yourself. I recommend a scan about once a week. I use MicroSoft Security Essentials on all my computers and am very satisified. Install it and forget about and not a resource hog like some AV's . If your subscription for McAfee hasn't elapsed, you may as well use it until your perscription runs out.

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Re: Removing "Internet Security"

Post by TracyS on 17th June 2013, 11:19 pm

Doesn't sound encouraging that they will get rid of it.  If it comes back functional would you suggest I at least run a scan with MBAM and post the results for you to look at?

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Re: Removing "Internet Security"

Post by Superdave on 17th June 2013, 11:22 pm

If they don't do a re-format and a clean re-install, I would suggest running some scans on it. Let me know.

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Re: Removing "Internet Security"

Post by TracyS on 19th June 2013, 4:53 am

Okay, thank you.

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