FBI Ransomware

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FBI Ransomware

Post by xxzozo on Mon 10 Jun 2013, 7:43 am

XP/Vista/7 I got hit with this Weds. since then Ive been trying everything from every where At first it was just locking my main admin/log on. Was able to switch users and create a new login went through all these othersites/you tube and friends none worked. I did the safe mode safe mode with prompt system restore kaspersky malwarebytes burned a hirens dvd. I might have done more dammage fooling around with it. Now I cant even get online with the guest log on So Im posting this on a mini laptop good thing it has USB port at least...(kaspersky)

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Re: FBI Ransomware

Post by Superdave on Mon 10 Jun 2013, 11:12 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Let's try this first. Please boot in Safe Mode and run MBAM. If it runs, please try running it again in Normal Mode.

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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Re: FBI Ransomware

Post by xxzozo on Tue 11 Jun 2013, 11:43 am

can you tell me how to copy & paste to my usb stick?? I've tried a few times also tried cut and paste..

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Re: FBI Ransomware

Post by Superdave on Tue 11 Jun 2013, 12:07 pm

xxzozo wrote:can you tell me how to copy & paste to my usb stick?? I've tried a few times also tried cut and paste..
Just right click on the file and select "send it to your USB stick.

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Re: FBI Ransomware

Post by xxzozo on Thu 13 Jun 2013, 9:51 am

iTS  NOT ME  NOT  KNOWING HOW  ITs  the  pc  not  leting  me. I'm  able to  move  logs  from   the  past but  the  NEW logs i can not copy paste or send to.  When i started the pc today i got an error  message stating          Error loading  C/progra~3\qeh6zb.dat         The  specified module could  not  be  found

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Re: FBI Ransomware

Post by Superdave on Thu 13 Jun 2013, 10:15 am

iTS  NOT ME  NOT  KNOWING HOW  ITs  the  pc  not  leting  me.
You asked me how to put the logs on your memory stick and I told you.
can you tell me how to copy & paste to my usb stick?? I've tried a few times also tried cut and paste...
What happens when you try to copy and paste? Did you try using the hot keys?

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Re: FBI Ransomware

Post by xxzozo on Thu 13 Jun 2013, 11:29 am

I tried the Hot keys  nothing  happened    when I try to copy  and  paste it  just  lets  me  copy  I am  unable  to  drag it over  and  the  send  to  option  is  not  even  shown when I right click     but  i  can  do  all those from  logs from  other  things  just  not  MBAM

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Re: FBI Ransomware

Post by Superdave on Thu 13 Jun 2013, 11:44 am

xxzozo wrote:I tried the Hot keys  nothing  happened    when I try to copy  and  paste it  just  lets  me  copy  I am  unable  to  drag it over  and  the  send  to  option  is  not  even  shown when I right click     but  i  can  do  all those from  logs from  other  things  just  not  MBAM

I don't understand about that dragging part. CTRL + A means Select
CTRL + C means Copy and CTRL + V means Paste. Please paste whatever logs you have and we'll go from there.

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Re: FBI Ransomware

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