FBI virus

View previous topic View next topic Go down

FBI virus

Post by mojo7 on Thu 09 May 2013, 6:42 am

I have been infected by the FBI virus. I cannot got to the internet from my computer. What should I do. Please help. Thanks.

mojo7

Unborn
Unborn

Posts : 3
Joined : 2013-05-09
Operating System : MSFT Window 7

View user profile

Back to top Go down

Re: FBI virus

Post by Superdave on Thu 09 May 2013, 10:02 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Re-boot your computer in Safe Mode with NetWorking and try to download and run MBAM. If successful, boot in Normal mode and try running it again.

Here's how to get into Safe Mode.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: FBI virus

Post by mojo7 on Sat 11 May 2013, 6:38 am

When I turned on the power button, I log on, but the FBI logo comes out, I am fully blocked, can not download software. No cursor, no way to navigate.
I can not go in to Window 7.
Please help -thanks.

mojo7

Unborn
Unborn

Posts : 3
Joined : 2013-05-09
Operating System : MSFT Window 7

View user profile

Back to top Go down

Re: FBI virus

Post by Superdave on Sat 11 May 2013, 9:29 am

Did you try to boot in Safe Mode?

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: FBI virus

Post by Sponsored content Today at 1:05 am


Sponsored content


Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum