Trojan.Generic.7392475

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Trojan.Generic.7392475

Post by kyle.l.preston on Sun 17 Mar 2013, 9:43 am

Hi I have this seemingly impossible virus on my laptop, it's from a keygen i believe and it's seriously messing with the performance of my machine, could you please help? I have already scanned it with the Windows 8 version of bitdefender and it found it but could not disinfect the computer.

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Re: Trojan.Generic.7392475

Post by Superdave on Sun 17 Mar 2013, 10:36 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Superdave
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Re: Trojan.Generic.7392475

Post by kyle.l.preston on Sun 17 Mar 2013, 10:07 pm

Thank you, I am attempting your suggestions as we speak, i'll post the result when i am done, in the meantime, here is that logfile.

# AdwCleaner v2.114 - Logfile created 03/17/2013 at 05:05:06
# Updated 05/03/2013 by Xplode
# Operating system : Windows 8 (64 bits)
# User : kylel_000 - NOTHINGBUTZERO
# Boot Mode : Normal
# Running from : C:\Users\kylel_000\Downloads\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\Users\Public\Desktop\eBay.lnk

***** [Registry] *****

Key Found : HKCU\Software\APN PIP
Key Found : HKCU\Software\AppDataLow\Software\Crossrider
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\Cr_Installer
Key Found : HKCU\Software\InstallCore
Key Found : HKCU\Software\PIP
Key Found : HKCU\Software\Softonic
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\PIP
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Found : HKU\S-1-5-21-3214535599-1590903090-2171839029-1002\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16484

[OK] Registry is clean.

-\\ Google Chrome v25.0.1364.172

File : C:\Users\kylel_000\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1528 octets] - [17/03/2013 05:05:06]

########## EOF - C:\AdwCleaner[R1].txt - [1588 octets] ##########

kyle.l.preston

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Re: Trojan.Generic.7392475

Post by Superdave on Mon 18 Mar 2013, 4:17 am

Remove the Adware:

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.


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Re: Trojan.Generic.7392475

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