startup missing

View previous topic View next topic Go down

startup missing

Post by paulray on Sun 03 Mar 2013, 3:08 am

Can you help and tell me why the choice i have, if i want to start windows normally or in safe mode,just before the windows logo on startup has dissapered.I'm concerened i might have malware.Thanks,Paul.



paulray

Newbie Surfer
Newbie Surfer

Posts : 41
Joined : 2012-07-28
Operating System : windows 7

View user profile

Back to top Go down

Re: startup missing

Post by Superdave on Sun 03 Mar 2013, 6:31 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Does your computer boot at all? Please tell me what OS you're running.

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum