Malware

View previous topic View next topic Go down

Malware

Post by andressegovia on 3rd February 2013, 1:58 pm

These are the log files requested.

I have run Norton 360 but my Firefox browser still behaves erratically--opening Ebay pages for instance instead of the page requested.

Don Walker
Brighton, UK

andressegovia
Beginner
Beginner

Posts Posts : 3
Joined Joined : 2013-02-03
OS OS : Winows XP2
Points Points : 14073
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware

Post by Superdave on 3rd February 2013, 7:35 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
Also do not start a new thread for each reply.Copy and paste the log in your reply.


Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
******************************************************************
Download Combofix from any of the links below, and save it to your DESKTOP.
If your version of Windows defaults to you download folder you will need to copy it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

To prevent your anti-virus application interfering with ComboFix we need to disable it. See [You must be registered and logged in to see this link.] for a tutorial regarding how to do so if you are unsure.

  • Close any open windows and double click ComboFix.exe to run it.

    You will see the following image:



Click I Agree to start the program.

ComboFix will then extract the necessary files and you will see this:



As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7

It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

If you did not have it installed, you will see the prompt below. Choose YES.



Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

Superdave
Captain
Captain

Posts Posts : 4202
Joined Joined : 2010-02-01
Gender Gender : Male
OS OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection Protection : MSE, Windows Defender, Windows firewall
Points Points : 83201
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware

Post by andressegovia on 4th February 2013, 6:02 pm

This is the log as requested, Dave:

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
[You must be registered and logged in to see this link.]

Database version: v2013.02.04.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Don :: DONWALKER [administrator]

Protection: Enabled

04/02/2013 13:49:08
mbam-log-2013-02-04 (13-49-08).txt

Scan type: Full scan (C:\|F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 441912
Time elapsed: 3 hour(s), 31 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{53E0B6E8-A51D-448B-B692-40B67B285543} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

----------------------------------------------------

Should I do anything further?

Don Walker
Brighton, UK

andressegovia
Beginner
Beginner

Posts Posts : 3
Joined Joined : 2013-02-03
OS OS : Winows XP2
Points Points : 14073
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware

Post by Superdave on 4th February 2013, 6:51 pm

I will need to see the ComboFix log.

Superdave
Captain
Captain

Posts Posts : 4202
Joined Joined : 2010-02-01
Gender Gender : Male
OS OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection Protection : MSE, Windows Defender, Windows firewall
Points Points : 83201
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware

Post by andressegovia on 5th February 2013, 1:32 pm

Oh, right. I wasn't clear on whether the ComboFix run was needed. I will need a little time and will get back to you ASAP. Thanks for your help.

andressegovia
Beginner
Beginner

Posts Posts : 3
Joined Joined : 2013-02-03
OS OS : Winows XP2
Points Points : 14073
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum