Windows 7 will not start

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Windows 7 will not start

Post by Scorch on 18th December 2012, 12:34 am

I have a Dell laptop that started giving me trouble yesterday. when turned on, the computer says that it cannot start. Then it goes into "Startup Repair". If I try to cancel this process, it says that the process cannot be stopped.

Then it sits on that screen for as long as I will leave it. (at least 16 hours, overnight + plus work) When I try to restart, it goes through the process again.

I am assuming that it has a virus of some kind.

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Re: Windows 7 will not start

Post by Dr Jay on 18th December 2012, 9:41 am

Hi there!

OTLPE + Farbar Recovery Scan Tool


  • Download [You must be registered and logged in to see this link.] to your desktop
  • Download [You must be registered and logged in to see this link.] and save it to a flash drive.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps [You must be registered and logged in to see this link.]

  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  • Your system should now display a Reatogo desktop.

Note : as you are running from CD it is not exactly speedy

  • Insert the flash drive with FRST on it
  • Locate the flash drive and run FSRT
  • The tool will start to run.



  • When the tool opens click Yes to disclaimer.
  • Press Scan button. It will do its scan and save a log on your flash drive.
  • Close out of the message after that, then type in the text services.exe in to the "Search:" text box. Then, press the Search file(s) button, just as below:

    When done searching, FRST makes a log, Search.txt, on the C:\ drive or on your flash drive.
  • Type exit in the Command Prompt window and reboot the computer normally
  • FRST will make a log (FRST.txt) on the flash drive and also the search.txt logfile, please copy and paste the logs in your reply.


Dr. Jay (DJ)


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Re: Windows 7 will not start

Post by Scorch on 11th January 2013, 4:36 am

Dragon Master Jay
Sorry that I did not log back in. I ended up having a hard drive issue. I changed the hard drive. I should have come back and told you.

Now, however, I am getting the blue screen of death. It started this afternoon. The computer stopped working, then went into the blue screen. Although it did not stay there long enough to read. Then the computer shut down. When I restart it, it works for about 5 minutes, then goes back into the shutdown again. I am thinking virus?

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Re: Windows 7 will not start

Post by Dr Jay on 11th January 2013, 9:41 am

Try above step please. Smile


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Re: Windows 7 will not start

Post by Scorch on 12th January 2013, 3:22 am

I am trying to download and run these now. Can they be run in "safe mode" The computer will not stay on if i boot it normally. But in safe mode, it seems to stay on.

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Re: Windows 7 will not start

Post by Scorch on 12th January 2013, 3:53 am

I got it downloaded and run. When I ran the FRST program, it created the search.txt file, but not the FRST.txt file. I am going to try and run the program again.

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Re: Windows 7 will not start

Post by Scorch on 12th January 2013, 4:21 am

Farbar Recovery Scan Tool (x86) Version: 09-01-2013
Ran by SYSTEM at 2013-01-11 22:42:08
Running from F:\

================== Search: "services.exe" ===================

C:\Windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe
[2009-07-13 18:19] - [2009-07-13 20:39] - 0328704 ____A (Microsoft Corporation) 24ACB7E5BE595468E3B9AA488B9B4FCB

C:\Windows\System32\services.exe
[2009-07-13 18:19] - [2009-07-13 20:39] - 0328704 ____A (Microsoft Corporation) 24ACB7E5BE595468E3B9AA488B9B4FCB

=== End Of Search ===

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Re: Windows 7 will not start

Post by Scorch on 12th January 2013, 4:22 am

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 09-01-2013
Ran by SYSTEM at 11-01-2013 23:19:32
Running from F:\
(X86) OS Language: English(US)
Attention: Could not load system hive.
Attention: System hive is missing.

==================== Registry (Whitelisted) ===================

Attention: Software hive is missing.

ATTENTION: Unable to load Software hive.


==================== Services (Whitelisted) ===================


==================== Drivers (Whitelisted) ====================


==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========


==================== One Month Modified Files and Folders ========


==================== Known DLLs (Whitelisted) =================


==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.
c:\Windows\system32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION!.

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!

==================== Restore Points (XP) =====================


==================== Memory info ===========================

Percentage of memory in use: 7%
Total physical RAM: 3032.29 MB
Available physical RAM: 2815.31 MB
Total Pagefile: 2857.2 MB
Available Pagefile: 2798.78 MB
Total Virtual: 2047.88 MB
Available Virtual: 2002.24 MB

==================== Partitions =============================

1 Drive b: (RAMDisk) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
3 Drive e: () (Fixed) (Total:465.66 GB) (Free:432.21 GB) NTFS
4 Drive f: () (Removable) (Total:0.49 GB) (Free:0.48 GB) FAT
5 Drive x: (ReatogoPE) (CDROM) (Total:0.43 GB) (Free:0 GB) CDFS
6 Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ---------- ------- ------- --- ---
Disk 1 Online 466 GB 0 B

Partitions of Disk 1:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 100 MB 1024 KB
Partition 2 Primary 466 GB 101 MB
=========================================================

Disk: 1
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 Y System Rese NTFS Partition 100 MB Healthy
=========================================================

Disk: 1
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 E NTFS Partition 466 GB Healthy
=========================================================
==================== End Of Log ============================

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Re: Windows 7 will not start

Post by Scorch on 12th January 2013, 2:39 pm

well - shortly after this, I had the computer sitting beside me, and I heard a double beep. The message said that a hard drive could not be found. Which is really frustrating, this drive is less than one month old.

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Re: Windows 7 will not start

Post by Dr Jay on 12th January 2013, 5:54 pm

From what it sounds like, the hard drive has dysfunction. Can you contact the manufacturer who sent you the drive? That shouldn't happen. Goofy


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Re: Windows 7 will not start

Post by Scorch on 12th January 2013, 7:12 pm

Yeah, I can get back to them. It has been less than a month. I appreciate your help.

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Re: Windows 7 will not start

Post by Scorch on 12th January 2013, 10:46 pm

Another question for you. If i start the computer in safe mode, it works fine, and never shuts down. The same if I use the OTLPE system. The computer never shuts down. Only in the normal mode of windows. Should I possible try to reload windows, the virus scan?

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Re: Windows 7 will not start

Post by Dr Jay on 13th January 2013, 7:22 pm

We can check it out, but the double-beep is a bad sign usually.

Go into OTLPE and start up the OTL application. Click on Quick Scan, save the log and post it in your next reply.


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