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AVG Virus detected Win68/patched.A Unable to clean or remove

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Solved Re: AVG Virus detected Win68/patched.A Unable to clean or remove

Post by Dr Jay on Fri Dec 07, 2012 9:09 am

Any other issues?


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Solved Re: AVG Virus detected Win68/patched.A Unable to clean or remove

Post by Voyager on Fri Dec 07, 2012 1:37 pm

Oh... sorry about that.
My daughter says she isn't seeing anything abnormal.

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Solved Re: AVG Virus detected Win68/patched.A Unable to clean or remove

Post by Dr Jay on Sat Dec 08, 2012 12:01 am

Hi there. It all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

To manually create a new Restore Point

  • Go to Control Panel and select System and Maintenance
  • Select System
  • On the left select Advance System Settings and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name I.e. Clean
  • Select Create

Now we can purge the infected ones

  • Go back to the System and Maintenance page
  • Select Performance Information and Tools
  • On the left select Open Disk Cleanup
  • Select Files from all users and accept the warning if you get one
  • In the drop down box select your main drive I.e. C
  • For a few moments the system will make some calculations:

  • Select the More Options tab

  • In the System Restore and Shadow Backups select Clean up

  • Select Delete on the pop up
  • Select OK
  • Select Delete

Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note:If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

NOTE: If you already have this installed, you don't have to reinstall it.

Please download [You must be registered and logged in to see this link.] and save it to your Desktop - [You must be registered and logged in to see this link.]

When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.

  • Double-click the CCleaner shortcut on the desktop to start the program.
  • A prompt will ask you if you want CCleaner to do a check to see what cookies it needs to keep. Allow that operation.
  • On the Cleaner tab, click on Run Cleaner on the bottom-right to run the program.
  • Important: Make sure that ALL browser windows are closed before selecting Run Cleaner, or it will ask if you want the program to close them for you (when you do this, all unsaved data may be lost in the browser).


Caution: Only use the Registry feature if you are very familiar with the registry.
Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

Security Check

Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Dr. Jay (DJ)


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Solved Re: AVG Virus detected Win68/patched.A Unable to clean or remove

Post by Voyager on Sat Dec 08, 2012 3:59 am

AVG hasn't been re-installed yet.. should we do that now?

Here is the results of the Security Check:

Results of screen317's Security Check version 0.99.56
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
SpywareBlaster 4.6
Malwarebytes Anti-Malware version 1.65.1.1000
Java(TM) 6 Update 35
Java 7 Update 9
Adobe Flash Player 11.5.502.110
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (17.0.1)
Mozilla Thunderbird (17.0.)
````````Process Check: objlist.exe by Laurent````````
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

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Solved Re: AVG Virus detected Win68/patched.A Unable to clean or remove

Post by Dr Jay on Sat Dec 08, 2012 6:29 pm

Go for it!

Adobe Reader Update!

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.


Personal Tips on Preventing Malware

See [You must be registered and logged in to see this link.] for more info about malware and prevention.

Read more about [You must be registered and logged in to see this link.]

Any other questions before I mark this topic solved?


Dr. Jay (DJ)


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Solved Re: AVG Virus detected Win68/patched.A Unable to clean or remove

Post by Voyager on Sat Dec 08, 2012 6:58 pm

Nope, I told my daughter to donate!
THANK YOU BIG TIME!!

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Solved Re: AVG Virus detected Win68/patched.A Unable to clean or remove

Post by Dr Jay on Sat Dec 08, 2012 7:11 pm

Great! Well, I'm glad to help. See ya, take care!

Topic solved.


Dr. Jay (DJ)


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Posts : 13704
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OS : Windows 10 Home & Pro
Points : 144790
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