google chrome is redirected to yahoo.genio can't uninstall

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google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Sat 03 Nov 2012, 6:42 am

First topic message reminder :

I have windows 7 and tried to remove yahoo.genio but it will not uninstall and it is no longer listed in programs

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Wed 05 Dec 2012, 4:23 am

SystemLook scan

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2


NOTE: If you have a x86 system instead, please use this link.

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:

    :filefind
    *geneio*
    *genio*
    *yahoo*

    :folderfind

    *geneio*
    *genio*
    *yahoo*

    :regfind

    geneio
    genio
    yahoo

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Wed 05 Dec 2012, 12:24 pm

here is the log

Code:
http://speedy.sh/ZbWH8/SystemLook.exe

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Wed 05 Dec 2012, 12:35 pm

Code:
http://speedy.sh/yaVCx/SystemLook-30.docx

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Thu 06 Dec 2012, 2:47 am

OTL Fix

Please run OTL
  • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    :reg
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{087CE277-A82B-4DA7-B4AA-303B9C99DADC}]
    [-HKEY_USERS\S-1-5-21-2542492384-342735957-1596629310-1000\Software\Microsoft\Internet Explorer\SearchScopes\{087CE277-A82B-4DA7-B4AA-303B9C99DADC}]

    :files
    ipconfig /flushdns /c

    :commands
    [emptytemp]
    [reboot]

  • Then click the Run Fix button at the top.
  • Note: The fix for OTL automatically hides your Desktop and Start menu so the fix can be completed. Do not be alerted, as this is normal.
  • Please do not exit the program. It might take a while to fix, but allow it to run. If it asks to reboot the computer, allow it to reboot. If the program freezes, and the computer fails to reboot - let me know.
    Lastly, post the contents of the log. (Located at C:\_OTL\Moved Files)


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Fri 07 Dec 2012, 11:51 am

All processes killed
========== OTL ==========
Prefs.js: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:17.0 removed from extensions.enabledAddons
File C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\Extensions\innimmmamipenpklmoafgkgidfhfemhb\2.0.1_0 not found.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Paul\Downloads\cmd.bat deleted successfully.
C:\Users\Paul\Downloads\cmd.txt deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Paul
->Temp folder emptied: 757 bytes
->Temporary Internet Files folder emptied: 32902 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 23861109 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 9418 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 23.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 12062012_194459

Files\Folders moved on Reboot...
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Fri 07 Dec 2012, 8:10 pm

Test for Geneio please...


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Sat 08 Dec 2012, 7:59 am

it is still there

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Sat 08 Dec 2012, 11:10 am

Please download Junkware Removal Tool to your desktop
Junkware Removal Tool by thisisu
•You may need to shut down your protection software now to avoid potential conflicts.
•Run the tool by double-clicking it. If you are using Windows Vista or
Seven, right-mouse click it and select Run as Administrator.
•The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt into your next message.


Please download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3

  • Save it to your Desktop.
  • Double click the RKill desktop icon.
  • It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
  • Please post its log in your next reply.
  • After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.



Adware Cleaning

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Sun 09 Dec 2012, 3:21 am

Code:
http://speedy.sh/k8QED/JRT.txt

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Sun 09 Dec 2012, 3:22 am

Code:
http://speedy.sh/T9gQS/Rkill.txt

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Sun 09 Dec 2012, 3:35 am

I ran adware cleaner and it automatically logged off...not sure if it re booted as the power did not go off...anyway here is the log
Code:
http://speedy.sh/PFBbn/AdwCleaner-S5.txt

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Sun 09 Dec 2012, 5:37 am

Do the issues continue?


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Sun 09 Dec 2012, 6:23 am

Not sure until i re boot.....should I?

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Sun 09 Dec 2012, 9:53 pm

Sure. Let me know.


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Mon 10 Dec 2012, 7:25 am

re booted and yahoo genio is still in my system...also getting slower

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Mon 10 Dec 2012, 7:45 pm

Sorry to hear that. Remember the scan we did with SystemLook? We'll need that done again please.


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Wed 12 Dec 2012, 2:35 am

Code:
http://speedy.sh/FjvqX/SystemLook.txt

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Wed 12 Dec 2012, 5:08 am

Wow! Geneio is still on your system? And nothing on it was found by SystemLook....impressive!

Tell you what...remove Google Chrome...

Go to Control Panel > Programs... search for Google Chrome and remove it, please.

Then, follow this tutorial to manually uninstall it/remove any other information: [You must be registered and logged in to see this link.]


Are you having the problem on Firefox? Internet Explorer?

Then, reinstall Google Chrome...no extensions or anything yet.

Let me know if it helps.


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Wed 12 Dec 2012, 8:26 am

I uninstalled chrome but when I try to manually remove it by clicking on their link all that gets saved to the desktop is a notepad saying this is to change the registry and it does not give me the option to click on yes as it says in the directions.
I have had problems with Internet Explorer and never used Firefox
should I reinstall chrome?

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Wed 12 Dec 2012, 10:33 pm

Try to reinstall now...


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Fri 14 Dec 2012, 7:52 am

I think Yahoo Genio is now gone but my computer is very slow

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Sat 15 Dec 2012, 4:40 am

In what ways is it slow? Web browsing...programs, general slowness?


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Sat 15 Dec 2012, 8:43 am

web browsing and general slowness

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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by DragonMaster Jay on Sun 16 Dec 2012, 5:31 am

Let's go with this. If you already have it, no need to re-download. Let me know how it goes...

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:





Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:




Go to Step 4 and under "System Restore" click on Create button:




Go to Start Repairs tab and click Start button.




Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):



Click on box next to the Restart System when Finished. Then click on Start.


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Re: google chrome is redirected to yahoo.genio can't uninstall

Post by pedionne on Wed 19 Dec 2012, 3:04 am

This did not seem to do anything. the computer takes about 5 minutes to boot up and when on sites that need to load pictures scrolling is slow

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Re: google chrome is redirected to yahoo.genio can't uninstall

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