this shortcut cannot be accessed. you may not have the appropriate permissions.

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Re: this shortcut cannot be accessed. you may not have the appropriate permissions.

Post by Dr Jay on Thu Nov 08, 2012 9:36 am

Open OTL, press Quick Scan button, post log(s) please.


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Re: this shortcut cannot be accessed. you may not have the appropriate permissions.

Post by MatthewATate on Thu Nov 08, 2012 9:10 pm

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Re: this shortcut cannot be accessed. you may not have the appropriate permissions.

Post by Dr Jay on Fri Nov 09, 2012 6:11 pm

OTL Fix

Please run OTL
  • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    :OTL
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7473B6BD-4691-4744-A82B-7854EB3D70B6} - No CLSID value found.
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 60
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
    O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - Explorer.exe (Microsoft Corporation)
    O20 - HKLM Winlogon: Shell - (explorer.exe) - explorer.exe (Microsoft Corporation)
    O35:64bit: - HKLM\..comfile [open] -- "%1" %*
    O35:64bit: - HKLM\..exefile [open] -- "%1" %*
    O35 - HKLM\..comfile [open] -- "%1" %*
    O35 - HKLM\..exefile [open] -- "%1" %*
    O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
    O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
    O37 - HKLM\...com [@ = ComFile] -- "%1" %*
    O37 - HKLM\...exe [@ = exefile] -- "%1" %*
    [2012/11/08 15:53:52 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{3626761D-4335-4C94-894C-DDDE909B3D60}
    [2012/11/07 15:44:25 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{17B0E49F-CAE0-4E52-A2E7-91DC8EB673D3}
    [2012/11/06 15:43:43 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{520F2AFD-89C9-406E-A25A-B87E6725AE88}
    [2012/11/05 14:09:28 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{0F21496F-48F6-4B01-B6E1-7F68C7DF3D2F}
    [2012/11/04 12:49:57 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{9E823BBA-6EF6-4E7E-89DB-8FB1FC762222}
    [2012/11/04 00:25:08 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{30C3CB49-D14C-41CA-909F-E8015D39F832}
    [2012/11/03 12:24:30 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{19ECDA31-8A9A-4C77-9FC0-B891DD227840}
    [2012/11/02 23:46:06 | 000,000,000 | ---D | C] -- C:\Users\Matthew Tate\AppData\Local\{8197B13D-8D21-4634-B7E4-5D9115A696EC}

    :files
    ipconfig /flushdns /c

    :commands
    [emptytemp]
    [reboot]

  • Then click the Run Fix button at the top.
  • Note: The fix for OTL automatically hides your Desktop and Start menu so the fix can be completed. Do not be alerted, as this is normal.
  • Please do not exit the program. It might take a while to fix, but allow it to run. If it asks to reboot the computer, allow it to reboot. If the program freezes, and the computer fails to reboot - let me know.
    Lastly, post the contents of the log. (Located at C:\_OTL\Moved Files)


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Re: this shortcut cannot be accessed. you may not have the appropriate permissions.

Post by MatthewATate on Fri Nov 16, 2012 11:27 pm

it doesn't freeze, but when it does reboot it sits at a black screen and I've had to do a system restore on it to be able to use it, there's no log for it at all either

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Re: this shortcut cannot be accessed. you may not have the appropriate permissions.

Post by Dr Jay on Sat Nov 17, 2012 9:39 am

Not good. Post new OTL log, please. Smile


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Re: this shortcut cannot be accessed. you may not have the appropriate permissions.

Post by MatthewATate on Mon Nov 19, 2012 4:29 pm

I can't post a log because it doesn't create one

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Re: this shortcut cannot be accessed. you may not have the appropriate permissions.

Post by Dr Jay on Mon Nov 19, 2012 8:49 pm

DDS Scanning

Please download DDS by sUBs from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.] and save it to your Desktop.

Note: Before scanning, make sure all other running programs are closed. There shouldn't be any scheduled antivirus scans running while the scan is being performed. Do not use your computer for anything else during the scan.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click Yes to the Optional_Scan
  • Please follow the instructions that pop up for posting the results. Post only the contents of both logs.
  • Close the program window, and delete the program from your Desktop.


Dr. Jay (DJ)


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