Can't open You Tubes with Google

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Can't open You Tubes with Google

Post by horahack on Fri Oct 26, 2012 9:09 am

When I Google search for anything on You Tube I get this message.

"Connection was reset while opening page." I've downloaded Flash Player 11, and enabled Java Script, still no go. This is something that has just started.

I think it may be a Google problem. If I click on a bookmarked You Tube it works, but if I type anything with the words You Tube into the search bar I get the error message.

I'm running Trend Titanium AV, and it shows no threats found. I'm also running an identical laptop right next to this one Toshiba Satelites Windows 7. It works fine.

Any ideas?
Thanks

horahack
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Re: Can't open You Tubes with Google

Post by Dr Jay on Fri Oct 26, 2012 3:53 pm

Scan for malware

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].


Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Copy and paste the entire report in your next reply.



ESET Online Scan

Please run a free online scan with the [You must be registered and logged in to see this link.]

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
  • Click Start or wait for the scanner to load.
  • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, there are a couple of things to keep in mind:
  • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
  • 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
  • Open the logfile from wherever you saved it
  • Copy and paste the contents in your next reply.


Dr. Jay (DJ)


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Re: Can't open You Tubes with Google

Post by horahack on Fri Oct 26, 2012 11:28 pm

Problem remains.

Malwarebytes Anti-Malware (Trial) 1.65.1.1000
[You must be registered and logged in to see this link.]

Database version: v2012.10.26.13

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Mikel :: MIKEL-PC [administrator]

Protection: Enabled

10/26/2012 8:25:54 PM
mbam-log-2012-10-26 (20-25-54).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 197928
Time elapsed: 4 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 13
HKCR\CLSID\{11111111-1111-1111-1111-110011431152} (PUP.CrossRider.CDD) -> No action taken.
HKCR\TypeLib\{44444444-4444-4444-4444-440044434452} (PUP.CrossRider.CDD) -> No action taken.
HKCR\Interface\{55555555-5555-5555-5555-550055435552} (PUP.CrossRider.CDD) -> No action taken.
HKCR\CrossriderApp0004352.BHO.1 (PUP.CrossRider.CDD) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110011431152} (PUP.CrossRider.CDD) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011431152} (PUP.CrossRider.CDD) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011431152} (PUP.CrossRider.CDD) -> No action taken.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011431152} (PUP.CrossRider.CDD) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011431152} (PUP.CrossRider.CDD) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CouponDropDown (PUP.CrossRider.CDD) -> No action taken.
HKCU\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\215 APPS (PUP.CrossFire.SA) -> No action taken.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{65bcd620-07dd-012f-819f-073cf1b8f7c6} (Adware.GamePlayLab) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKCU\Software\InstalledBrowserExtensions\215 Apps|4352 (PUP.CrossFire.SA) -> Data: CouponDropDown -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Program Files (x86)\CouponDropDown (PUP.CrossRider.CDD) -> No action taken.

Files Detected: 11
C:\Program Files (x86)\CouponDropDown\CouponDropDown.dll (PUP.CrossRider.CDD) -> No action taken.
C:\Users\Mikel\AppData\Local\Temp\CouponDropDown.exe (PUP.CrossRider.CDD) -> No action taken.
C:\Users\Mikel\Local Settings\Application Data\CouponDropDown\Chrome\CouponDropDown.crx (PUP.CrossRider.CDD) -> No action taken.
C:\Program Files (x86)\CouponDropDown\CouponDropDown.ini (PUP.CrossRider.CDD) -> No action taken.
C:\Program Files (x86)\CouponDropDown\ButtonUtil.dll (PUP.CrossRider.CDD) -> No action taken.
C:\Program Files (x86)\CouponDropDown\CouponDropDown-bg.exe (PUP.CrossRider.CDD) -> No action taken.
C:\Program Files (x86)\CouponDropDown\CouponDropDown.exe (PUP.CrossRider.CDD) -> No action taken.
C:\Program Files (x86)\CouponDropDown\CouponDropDown.ico (PUP.CrossRider.CDD) -> No action taken.
C:\Program Files (x86)\CouponDropDown\CouponDropDownInstaller.log (PUP.CrossRider.CDD) -> No action taken.
C:\Program Files (x86)\CouponDropDown\Uninstall.exe (PUP.CrossRider.CDD) -> No action taken.
C:\Users\Mikel\AppData\Local\Temp\is1566002423\IWantThis.exe (Adware.GamePlayLabs) -> Quarantined and deleted successfully.

(end)

horahack
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Re: Can't open You Tubes with Google

Post by Dr Jay on Sat Oct 27, 2012 2:39 pm

Hi there!

Did you do ESET online?


Dr. Jay (DJ)


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Re: Can't open You Tubes with Google

Post by horahack on Sun Oct 28, 2012 8:44 am

Yes I did. I just ran ESET again after closing all other windows and it worked like a charm. Problem appears to be resolved. Should I uninstall these programs or leave them till the trial period ends. I'm wondering why my Trend didn't fix this. Maybe I need a better AV,

Thanks, Jay.

horahack
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Re: Can't open You Tubes with Google

Post by Dr Jay on Sun Oct 28, 2012 3:01 pm

Hi there. It all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note:If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

NOTE: If you already have this installed, you don't have to reinstall it.

Please download [You must be registered and logged in to see this link.] and save it to your Desktop - [You must be registered and logged in to see this link.]

When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.

[list][*]Double-click the CCleaner shortcut on the desktop to start the program.
[*]A prompt will ask you if you want CCleaner to do a check to see what cookies it needs to keep. Allow that operation.
[*]On the Cleaner tab, click on Run Cleaner on the bottom-right to run the program.
[*]Important: Make sure that ALL browser windows are closed before selecting Run Cleaner, or it will ask if you want the program to close them for you (when you do this, all unsaved data may be lost in the browser).

Caution: Only use the Registry feature if you are very familiar with the registry.
Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

Security Check

Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Dr. Jay (DJ)


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Re: Can't open You Tubes with Google

Post by horahack on Sun Oct 28, 2012 7:31 pm

Jay: After opening system restore the dialogue box does not give me an option to create a restore point. The only thing clickable in the first box says "Is this process reversable?

There is also an option to remove ACDSee, which I've already done. Now that I think of it, that's probably where I got the bug in the first place, from the ACDSee trial offer that was bundled with a lot of stuff like Norton. I thought I got all tbat off with the uninstall, evidently not.

The next box has an option that says How do I chose a restore point?" and gives a list of FAQs.

The third box is titled Confirm Your Restore Point. It still mentions Uninstall ACDSee 15.

horahack
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Re: Can't open You Tubes with Google

Post by Dr Jay on Mon Oct 29, 2012 1:51 pm

Sorry for that. I saw on your profile, it said you have Windows XP. But, I can see in your logs now, you're disinfecting a Windows 7 system.

Here are corrected instructions:

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

To manually create a new Restore Point

  • Go to Control Panel and select System and Maintenance
  • Select System
  • On the left select Advance System Settings and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name I.e. Clean
  • Select Create

Now we can purge the infected ones

  • Go back to the System and Maintenance page
  • Select Performance Information and Tools
  • On the left select Open Disk Cleanup
  • Select Files from all users and accept the warning if you get one
  • In the drop down box select your main drive I.e. C
  • For a few moments the system will make some calculations:

  • Select the More Options tab

  • In the System Restore and Shadow Backups select Clean up

  • Select Delete on the pop up
  • Select OK
  • Select Delete

Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note:If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

NOTE: If you already have this installed, you don't have to reinstall it.

Please download [You must be registered and logged in to see this link.] and save it to your Desktop - [You must be registered and logged in to see this link.]

When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.

[list][*]Double-click the CCleaner shortcut on the desktop to start the program.
[*]A prompt will ask you if you want CCleaner to do a check to see what cookies it needs to keep. Allow that operation.
[*]On the Cleaner tab, click on Run Cleaner on the bottom-right to run the program.
[*]Important: Make sure that ALL browser windows are closed before selecting Run Cleaner, or it will ask if you want the program to close them for you (when you do this, all unsaved data may be lost in the browser).

Caution: Only use the Registry feature if you are very familiar with the registry.
Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

Security Check

Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
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Posts Posts : 13812
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