www.searchnu.com/102

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www.searchnu.com/102

Post by peterpaul&mary on Mon 22 Oct 2012, 7:43 pm

the problem I have encountered is with the virus in object, which has blocked the redirection to google search. I have made the OTL scan obtaining too Txt files (OTL-EXTRAS), which I have saved in my documents (personal scans). I would like to know how can I send you these files.
Moreover I tried to download your Adw cleaner but microsoft security essential blocks, but my antivirus blocked it.
Thankyou and best regards.
Pierpaolo Pirona

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Re: www.searchnu.com/102

Post by Gabethebabe on Tue 23 Oct 2012, 1:05 am

Hi there peterpaul&mary!

I am Gabethebabe and I will be helping you with this issue. Before we start some general remarks/rules:
  • Whilst Im helping you, please follow my instructions carefully and do not experiment on your own or accept help from other persons.
  • Feel free to ask questions! Especially if my instructions are not clear. Im here to help, not confuse you.
  • I will try and respond quickly, but please understand I do have a real life (job, wife, 3 kids, kinky hobbies).
  • Stick with me till the end. If your computer starts running better, doesnt mean it is clean yet!

====================

Firstly, you should not put your e-mail address in any post. It can be picked up by spambots resulting in "interesting" e-mails offering you penis enhancers, Cialis, Russian women etc.

If you have succeeded in getting the OTL logs, just open the text file, copy the entire text into memory and paste it into a post. Use one post for OTL.txt and one for Extras.txt (hopefully it fits, otherwise might have to split it up).


Also please run this scan:

====================

  • Download TDSSKiller by Kaspersky from here and save it to your desktop
  • Doubleclick TDSSKiller.exe to run the tool
  • Click Change parameters
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
  • Click the Start Scan button
  • If threats are detected, you will need to choose options before clicking Continue
  • For Suspicious objects choose the Skip action
  • For Malicious objects choose the Cure action. If Cure is not available, choose Skip instead, never choose Delete.
  • Click the Report button and copy/paste the contents of it into your next reply
  • The report can also be found in the root of your Windows drive (most likely C:\).

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Re: www.searchnu.com/102

Post by Gabethebabe on Tue 23 Oct 2012, 1:17 am

Oops I see that you have double posted your case. I will have this one closed as DragonMaster Jay will take good care of you in the other thread.

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Re: www.searchnu.com/102

Post by DragonMaster Jay on Tue 23 Oct 2012, 1:22 am

Please stay and post in this topic only: [You must be registered and logged in to see this link.]

Topic closed.


[You must be registered and logged in to see this link.] - Get $30 off Kaspersky products.

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Re: www.searchnu.com/102

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