Not sure what I have

View previous topic View next topic Go down

Not sure what I have

Post by SASSY_Nc on 13th October 2012, 7:42 pm

My computer will not go online unless I am in safe mode. In fact, it won't pull do ANYTHING unless I'm in safe mode. I already had the paid version of MalwareBytes on my computer and have ran a few complete scans. The first time, it found a trojan of some sort. I removed that. The second time, it found a hijack program. I removed that. The third time, it didn't find anything. I still can't do ANYTHING unless I'm in safe mode.

I have downloaded OTL and am trying to run it. The scan was chugging along just fine for a while. Then the status message at the bottom said Scanning Firefox Settings.... It's been stuck there for the last 5 minutes. Any suggestions?

SASSY_Nc
Intermediate
Intermediate

Posts Posts : 61
Joined Joined : 2010-07-25
OS OS : windows 10
Protection Protection : TrendMicro, SuperAntiSpyware
Points Points : 23925
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Not sure what I have

Post by Superdave on 13th October 2012, 10:38 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Save these instructions so you can have access to them while in Safe Mode.

Please click [You must be registered and logged in to see this link.] to download AVP Tool by Kaspersky.

  • Save it to your desktop.
  • Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
  • Double click the setup file to run it.
  • Click Next to continue.
  • Accept the License agreement and click on next.
  • It will, by default, install it to your desktop folder. Click Next.
  • It will then open a box There will be a tab that says Automatic scan.
  • Under Automatic scan make sure these are checked.

  • Hidden Startup Objects
  • System Memory
  • Disk Boot Sectors.
  • My Computer.
  • Also any other drives (Removable that you may have)

Leave the rest of the settings as they appear as default.
•Then click on Scan at the to right hand Corner.
•It will automatically Neutralize any objects found.
•If some objects are left un-neutralized then click the button that says Neutralize all
•If it says it cannot be neutralized then choose the delete option when prompted.
•After that is done click on the reports button at the bottom and save it to file name it Kas.
•Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.

Note: This tool will self uninstall when you close it so please save the log before closing it.

Superdave
Captain
Captain

Posts Posts : 4202
Joined Joined : 2010-02-01
Gender Gender : Male
OS OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection Protection : MSE, Windows Defender, Windows firewall
Points Points : 83221
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Not sure what I have

Post by SASSY_Nc on 14th October 2012, 4:16 pm

I downloaded the file and ran the scan. It found a trojan and deleted it, but it rest the computer on its own before I had a chance to get the log file. It will still only let me do anything in safe mode. Should I run scan again and see what comes up this time?

SASSY_Nc
Intermediate
Intermediate

Posts Posts : 61
Joined Joined : 2010-07-25
OS OS : windows 10
Protection Protection : TrendMicro, SuperAntiSpyware
Points Points : 23925
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Not sure what I have

Post by Superdave on 14th October 2012, 6:07 pm

Go to this link to create a [You must be registered and logged in to see this link.] or to this site to create a [You must be registered and logged in to see this link.]. Carefully follow all the instructions for whichever method you choose.

Superdave
Captain
Captain

Posts Posts : 4202
Joined Joined : 2010-02-01
Gender Gender : Male
OS OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection Protection : MSE, Windows Defender, Windows firewall
Points Points : 83221
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Not sure what I have

Post by SASSY_Nc on 26th October 2012, 11:58 am

I apologize for not coming back and replying. I ended up having to do a complete wipe and restore. Nothing worked. It got to the point that the keyboard and mouse wouldn't work at all.

SASSY_Nc
Intermediate
Intermediate

Posts Posts : 61
Joined Joined : 2010-07-25
OS OS : windows 10
Protection Protection : TrendMicro, SuperAntiSpyware
Points Points : 23925
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Not sure what I have

Post by Superdave on 26th October 2012, 7:24 pm

Sorry to hear that. I hope you didn't lose too much data.

Superdave
Captain
Captain

Posts Posts : 4202
Joined Joined : 2010-02-01
Gender Gender : Male
OS OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection Protection : MSE, Windows Defender, Windows firewall
Points Points : 83221
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Not sure what I have

Post by SASSY_Nc on 28th October 2012, 2:08 pm

Luckily, I had them all backed up with Trend Micro-Safe Synch online so I just had to sync them back down. I lost my programs though. I had the disks or could download most of it. Had to buy a new Microsoft Office program, but it was time for an upgrade anyway. I still had Office 2003.

SASSY_Nc
Intermediate
Intermediate

Posts Posts : 61
Joined Joined : 2010-07-25
OS OS : windows 10
Protection Protection : TrendMicro, SuperAntiSpyware
Points Points : 23925
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum