adware problem

View previous topic View next topic Go down

adware problem

Post by 3dsoundz on Sat 13 Oct 2012, 12:56 pm

I got sting by adware n its not letting me do any kind of google search

3dsoundz

Rookie Surfer
Rookie Surfer

Posts : 127
Joined : 2009-10-26
Operating System : win xp sp3

View user profile

Back to top Go down

Re: adware problem

Post by Rodel Ituralde on Sat 13 Oct 2012, 1:59 pm

Hello, and welcome to GeekPolice.

I'm Rodel Ituralde and I will be helping you with your computer issues.

Please note the following information about the malware forum:

  • Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • Lastly, please keep in mind that we are volunteers.

I am a student and will need to get approval prior to each step. I will return shortly with the first step.

Rodel Ituralde

Senior Surfer
Senior Surfer

Posts : 387
Joined : 2011-01-27
Operating System : Windows 7 Home Edition 32-bit, Windows 7 Home Edition 64-bit and Ubuntu 10.4

View user profile

Back to top Go down

Re: adware problem

Post by Rodel Ituralde on Sun 14 Oct 2012, 9:12 pm

Hello 3dsoundz.

Please download OTL.exe by OldTimer to your Desktop.
  • Close all windows and double click OTL.exe.
  • Click Run Scan and let the program run uninterrupted.
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.

=====

Please read carefully and follow these steps.

  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.





  • If an infected file is detected, the default action will be Cure, click on Continue.



  • If a suspicious file is detected, the default action will be Skip, click on Continue.





  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.




  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents the report here.

=====

In your reply please post:

  • OTL.txt.
  • Extras.txt.
  • TDSSKiller log.

Rodel Ituralde

Senior Surfer
Senior Surfer

Posts : 387
Joined : 2011-01-27
Operating System : Windows 7 Home Edition 32-bit, Windows 7 Home Edition 64-bit and Ubuntu 10.4

View user profile

Back to top Go down

Re: adware problem

Post by Rodel Ituralde on Sun 04 Nov 2012, 9:35 am

3dsoundz, do you still require help?


Rodel Ituralde

Senior Surfer
Senior Surfer

Posts : 387
Joined : 2011-01-27
Operating System : Windows 7 Home Edition 32-bit, Windows 7 Home Edition 64-bit and Ubuntu 10.4

View user profile

Back to top Go down

Re: adware problem

Post by Sponsored content Today at 4:15 pm


Sponsored content


Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum