keep getting a Internet Explorer error, asking me to close the program.

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keep getting a Internet Explorer error, asking me to close the program.

Post by bthdaughter on Wed 26 Sep 2012, 10:24 am

I continue to get this Internet Explorer error.
It is so bad that it wouldn't allow me to type my login to get into your site.
The popup would force me to close the window.

I tried to download free anti malware from Trend Micro; but it caused the system to go crazy and continued to reboot. I was able to go go into safe mode with networking to contact you.

It's not all sites, but I am afraid that it is going to lock me out at any moment. This is definitely a virus!
I would appreciate your help!
You guys are great and always help me! I am so thankful for your expertise!

bthdaughter

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Re: keep getting a Internet Explorer error, asking me to close the program.

Post by Superdave on Wed 26 Sep 2012, 10:34 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*****************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Superdave
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Re: keep getting a Internet Explorer error, asking me to close the program.

Post by bthdaughter on Wed 26 Sep 2012, 4:40 pm

# AdwCleaner v2.003 - Logfile created 09/26/2012 at 00:35:01
# Updated 23/09/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Moore - KMMOORE
# Boot Mode : Safe mode with networking
# Running from : C:\Users\Moore\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4HUYL0I2\adwcleaner.exe
# Option [Search]


***** [Services] *****

Found : Web Assistant Updater

***** [Files / Folders] *****

File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Found : C:\user.js
File Found : C:\Users\Moore\AppData\Local\Temp\Searchqu.ini
File Found : C:\Users\Moore\AppData\Local\Temp\searchqutoolbar-manifest.xml
File Found : C:\Users\Moore\Desktop\Free Dolphin Screensaver.lnk
File Found : C:\Users\Public\Desktop\eBay.lnk
File Found : C:\Users\Public\Desktop\Get The Best Facebook Chat Messenger.lnk
Folder Found : C:\Program Files (x86)\AVG Secure Search
Folder Found : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Found : C:\Program Files (x86)\Free Offers from Freeze.com
Folder Found : C:\Program Files\Web Assistant
Folder Found : C:\ProgramData\AVG Secure Search
Folder Found : C:\ProgramData\boost_interprocess
Folder Found : C:\ProgramData\InstallMate
Folder Found : C:\ProgramData\Premium
Folder Found : C:\ProgramData\TheBflix
Folder Found : C:\Users\Moore\AppData\Local\AVG Secure Search
Folder Found : C:\Users\Moore\AppData\Local\Google\Chrome\User Data\Default\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Folder Found : C:\Users\Moore\AppData\Local\Temp\avg@toolbar
Folder Found : C:\Users\Moore\AppData\Local\Temp\boost_interprocess
Folder Found : C:\Users\Moore\AppData\Local\Temp\OpenCandy
Folder Found : C:\Users\Moore\AppData\LocalLow\AVG Secure Search
Folder Found : C:\Users\Moore\AppData\LocalLow\TheBflix

***** [Registry] *****

Key Found : HKCU\Software\DataMngr
Key Found : HKCU\Software\IM
Key Found : HKCU\Software\ImInstaller
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{336D0C35-8A85-403a-B9D2-65C292C39087}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{99079A25-328F-4BD4-BE04-00955ACAA0A7}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{336D0C35-8A85-403a-B9D2-65C292C39087}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{99079A25-328F-4BD4-BE04-00955ACAA0A7}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2421}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Key Found : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Found : HKLM\SOFTWARE\Classes\AppID\{B302A1BD-0157-49FA-90F1-4E94F22C7B4B}
Key Found : HKLM\SOFTWARE\Classes\AppID\Extension.DLL
Key Found : HKLM\SOFTWARE\Classes\bhoclass.bho.bhoclass.bho.1.0
Key Found : HKLM\SOFTWARE\Classes\Extension.ExtensionHelperObject
Key Found : HKLM\SOFTWARE\Classes\Extension.ExtensionHelperObject.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{1D5A4199-956E-49BC-B89F-6A35C57C0D13}
Key Found : HKLM\Software\Freeze.com
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_install_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_install_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SearchquMediaBar_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SearchquMediaBar_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F464A68D-1CF2-4991-93AB-A84351D7F676}
Key Found : HKLM\Software\Web Assistant
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{336D0C35-8A85-403a-B9D2-65C292C39087}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{99079A25-328F-4BD4-BE04-00955ACAA0A7}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{A36867C6-302D-49FC-9D8E-1EB037B5F1AB}
Key Found : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2421}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{336D0C35-8A85-403a-B9D2-65C292C39087}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{336D0C35-8A85-403a-B9D2-65C292C39087}
Key Found : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Found : HKLM\SOFTWARE\Classes\Interface\{A36867C6-302D-49FC-9D8E-1EB037B5F1AB}
Key Found : HKLM\SOFTWARE\DataMngr
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2421}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{336D0C35-8A85-403a-B9D2-65C292C39087}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{336D0C35-8A85-403a-B9D2-65C292C39087}_is1
Key Found : HKLM\SOFTWARE\Software
Key Found : HKLM\SOFTWARE\Web Assistant
Key Found : HKU\S-1-5-21-2627238588-2228185595-524563758-1000\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2421}
Key Found : HKU\S-1-5-21-2627238588-2228185595-524563758-1000\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]
END of Part 1

bthdaughter

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Re: keep getting a Internet Explorer error, asking me to close the program.

Post by bthdaughter on Thu 27 Sep 2012, 1:48 am

Once again...you have fixed me right up!!! Thank you so much!
I encourgage everyone to donate to keep you guys going! You are the BEST!
Thank you thank you thank you...a thousand times, thank you!

bthdaughter

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Re: keep getting a Internet Explorer error, asking me to close the program.

Post by Superdave on Thu 27 Sep 2012, 4:54 am

Remove the Adware:

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

*****************************************************
Once again...you have fixed me right up!!! Thank you so much!
I encourgage everyone to donate to keep you guys going! You are the BEST!
Thank you thank you thank you...a thousand times, thank you!
We are not finished yet. I still need to see the logs from the other scans and there will be a few more, depending on what turns up.

Superdave
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Joined : 2010-02-01
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Re: keep getting a Internet Explorer error, asking me to close the program.

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