Mystery file will not leave recycle bin

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Mystery file will not leave recycle bin

Post by moreyag on 15th September 2012, 9:19 pm

I need help with a recycler problem. If i right-click and Empty Recyle Bin i get an "acces is denied " message with a strange file name. I booted into safe mode, tried the "rd /s c:\recycler" command and i got the following:
"acces is denied the file is being used by another process"
I went into the recycler directory and there appear to be NO files, just 2 directories:
C:\recycler\S-1-5-~1\Dc56"
I cannot remove attributes or delete these directories because "the file is being used by another process"
How can i terminate the process so i can get rid of this file? It's annoying to get the the access denied message EVERY TIME i clean the recycle bin.
Any help will be greatly appreciated.
Thanks in advance and best regards,
MG

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Re: Mystery file will not leave recycle bin

Post by Dr Jay on 18th September 2012, 9:00 am

Hi there. This is actually a virus, and if you attempt to delete it, it can cause problems to your Internet connection.


  • Download [You must be registered and logged in to see this link.] to your desktop
  • Download [You must be registered and logged in to see this link.] and save it to a flash drive.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps [You must be registered and logged in to see this link.]

  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  • Your system should now display a Reatogo desktop.

Note : as you are running from CD it is not exactly speedy

  • Insert the flash drive with FRST on it
  • Locate the flash drive and run FSRT
  • The tool will start to run.



  • When the tool opens click Yes to disclaimer.
  • Press Scan button. It will do its scan and save a log on your flash drive.
  • Close out of the message after that, then type in the text services.exe in to the "Search:" text box. Then, press the Search file(s) button, just as below:

    When done searching, FRST makes a log, Search.txt, on the C:\ drive or on your flash drive.
  • Type exit in the Command Prompt window and reboot the computer normally
  • FRST will make a log (FRST.txt) on the flash drive and also the search.txt logfile, please copy and paste the logs in your reply.


Dr. Jay (DJ)


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Re: Mystery file will not leave recycle bin

Post by moreyag on 23rd September 2012, 11:19 pm

Hi DM Jay
Sorry for the long delay in responding. I actually got rid of the file using Malwarebytes File Assassin. First I used Unlocker to remove any blocks, then used File Assassin to get it out of the Recycle Bin in Safe Mode.
I ran multiple full scans with AVG and with Malwarebytes Pro and all seems to be OK.
Internet connection seems to be allright.
Thanks for the guidance.
All the best,
Morey

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Re: Mystery file will not leave recycle bin

Post by Dr Jay on 24th September 2012, 9:20 am

Hmm...okay then. I find it a bit hard to believe, but that's okay. Topic closed.


Dr. Jay (DJ)


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