Bigdadsearch - pc novice needs help removing

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Re: Bigdadsearch - pc novice needs help removing

Post by Dr Jay on 14th October 2012, 5:53 pm

Whoa. Should've told me that. Let's do the following, please:

Please download [You must be registered and logged in to see this link.]


  • After the download completes please double click the program to run it.
  • Accept the terms of the license agreement and click Next
  • Let the scan run. It will not take long
  • When the scan finishes, and all the files have been uploaded to the Scan Cloud, click Next
  • Click Next again. At the bottom left you will see Export Scan Results To XML File. Click that and save it in a convenient location
  • Upload log.xml here for review please



avast! aswMBR

Please download aswMBR from [You must be registered and logged in to see this link.]

  • Save aswMBR.exe to your Desktop
  • Double click aswMBR.exe to run it
  • Uncheck "Trace disk IO calls".
  • Click the Scan button to start the scan as illustrated below


Note: Do not take action against any **Rootkit** entries until I have reviewed the log. Often there are false positives.

  • Once the scan finishes click Save log to save the log to your Desktop

  • Copy and paste the contents of aswMBR.txt back here for review
  • Please also find MBR.dat on your Desktop, and rename it to MBR.txt. Upload that as well. Do not copy and paste MBR.dat/txt, it needs to be uploaded.


Dr. Jay (DJ)


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Re: Bigdadsearch - pc novice needs help removing

Post by surfergirl602 on 20th October 2012, 8:41 pm

DragonMaster Jay wrote:Whoa. Should've told me that. Let's do the following, please:
\

Sorry - staying at my moms house while the Mr. is deployed and I don't have all my computer stuff with me. In a reeaaaallllly small town right now. Working on the above. Thanks for putting up with me.

Melissa

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Re: Bigdadsearch - pc novice needs help removing

Post by surfergirl602 on 20th October 2012, 11:04 pm

For HitMan Pro this: Export Scan Results To XML File was not there. I even did it twice and it wouldn't allow me to save a log. So I scanned a third time, and it came up with a bunch of stuff so I went through it all and fixed it. :o/ I messed up on this one because I know there should be a log somewhere.


aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-10-20 17:35:44
-----------------------------
17:35:44.968 OS Version: Windows 5.1.2600 Service Pack 3
17:35:44.968 Number of processors: 2 586 0x407
17:35:44.984 ComputerName: DD9CMPB1 UserName: Melissa
17:36:36.453 Initialize success
17:38:48.671 AVAST engine defs: 12102001
17:41:07.968 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
17:41:07.968 Disk 0 Vendor: ST332063 3.AD Size: 305245MB BusType: 3
17:41:08.203 Disk 0 MBR read successfully
17:41:08.203 Disk 0 MBR scan
17:41:08.531 Disk 0 unknown MBR code
17:41:08.578 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 47 MB offset 63
17:41:08.625 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 300300 MB offset 96390
17:41:08.671 Disk 0 Partition 3 00 DB CP/M / CTOS Dell 8.0 4894 MB offset 615112785
17:41:08.937 Disk 0 scanning sectors +625137345
17:41:09.453 Disk 0 scanning C:\WINDOWS\system32\drivers
17:44:51.062 Service scanning
17:46:53.390 Service SysPlant C:\WINDOWS\SYSTEM32\Drivers\SysPlant.sys **LOCKED** 32
17:46:53.843 Service Teefer2 C:\WINDOWS\system32\DRIVERS\teefer2.sys **LOCKED** 32
17:47:02.250 Service WPS C:\WINDOWS\system32\drivers\wpsdrvnt.sys **LOCKED** 32
17:47:02.671 Service WpsHelper C:\WINDOWS\system32\drivers\WpsHelper.sys **LOCKED** 32
17:47:07.609 Modules scanning
17:47:49.640 AVAST engine scan C:\WINDOWS
17:48:17.125 AVAST engine scan C:\WINDOWS\system32
18:06:35.375 AVAST engine scan C:\WINDOWS\system32\drivers
18:08:02.593 AVAST engine scan C:\Documents and Settings\Melissa
18:29:26.250 AVAST engine scan C:\Documents and Settings\All Users
19:03:52.250 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Melissa\Desktop\MBR.dat"
19:03:52.328 The log file has been saved successfully to "C:\Documents and Settings\Melissa\Desktop\aswMBR.txt"


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Re: Bigdadsearch - pc novice needs help removing

Post by surfergirl602 on 20th October 2012, 11:07 pm

how do I upload MBR.txt?

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Re: Bigdadsearch - pc novice needs help removing

Post by Dr Jay on 21st October 2012, 6:32 pm

Go to [You must be registered and logged in to see this link.] - upload the file and post download link here...


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Re: Bigdadsearch - pc novice needs help removing

Post by surfergirl602 on 3rd November 2012, 12:03 am

[You must be registered and logged in to see this link.]

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Re: Bigdadsearch - pc novice needs help removing

Post by Dr Jay on 3rd November 2012, 5:13 pm

Kaspersky Virus Removal Tool

The Kaspersky Virus Removal Tool is a scan-and-remove solution from Kaspersky that searches out the most common malware and attempts to remove it from your computer.

Please download the Kaspersky Virus Removal Tool from [URL='http://www.kaspersky.com/antivirus-removal-tool?form=1']Kaspersky's Official Link[/URL] and save it to your Desktop.


  • Double-click the Setup file to install it on your computer.
  • Once it has installed, review and accept the agreement and press the Start button.
  • You will presented with the main interface, but don't scan yet, click the options tab (gear icon):

  • On the Scan Scope tab, make sure to checkmark all the options, except for the CD/DVD drive:

  • On the Security Level tab, make sure to move the slider up denoting "Current Security Level: High":

  • Now, go back to the Automatic Scan tab, and choose "Start Scanning". It may take several hours to complete. Please allow it to do so.
  • Once done scanning, choose the Report tab (page icon), select Detected Threats tab on left, and choose Disinfect All:

  • Then, choose Save. Also, in the Automatic Report tab, select Save:

  • Please post the reports in your next reply.
  • Once you exit, the tool should uninstall automatically.


Dr. Jay (DJ)


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