Malware Removal Standards

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Malware Removal Standards

Post by DragonMaster Jay on Tue 10 Jul 2012, 6:05 am

Please read all of this documentation to get an idea of the standards we hold for the Malware Removal Forum on our site.

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Malware Removal Forum Rules

- Our help is free, but we ask you do not use us to make a profit for yourself or we will refuse to help you in the future. Doing so is in violation of our [You must be registered and logged in to see this link.].
- We ask that all P2P programs be uninstalled before getting help, otherwise it's just a big circle and you will get infected again.
- We recommend backing up any data you do not want to lose as malware removal is a dangerous process.
- While we do our best to help, we cannot guarantee we can fix every issue, as sometimes a reformat is needed.
- Questions asked via Private Messages will be redirected to the forums or ignored. Ask in the forums instead.
- Do not post your log at multiple websites/forums. A helper's time is precious, if you do this your topic will be closed.




After your problem has been solved, please tell the helper that the problem has been solved. Also, please take some time to fill up this feedback form so that we could improve our services [You must be registered and logged in to see this link.].

Please see how else you can help us [You must be registered and logged in to see this link.].

It is recommended to purchase antivirus software to help protect against threats. Please feel free to get a good review of antivirus software here: [You must be registered and logged in to see this link.]




No reply for two days?

Here on GeekPolice, we always try to answer your questions and get to your problem as fast as we can. You can expect to get a respond or answer from a staff on the very day you post the question.

If your topic has not been replied to within 2 days or 48 hours, we might have missed it out. Reply to your topic saying "bump".

Remember, this only applies to topics after 2 days or 48 hours without a reply or advice. If you bump your topics up before 2 days or 48 hours, it will delay our reply as we start from the oldest post and then work to the newest.

Note that the people who help you are volunteers, so please be patient. We have an overwhelming number of people coming in daily requesting for help.


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~DMJ
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DragonMaster Jay

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