Unknown malware/virus on Windows 7 PC

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Re: Unknown malware/virus on Windows 7 PC

Post by Superdave on Thu Jun 14, 2012 7:29 pm

That's ok. Is your computer working well now?

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Re: Unknown malware/virus on Windows 7 PC

Post by jamie.wood.52 on Thu Jun 14, 2012 8:54 pm

Everything is working great now. Is there anything else you think I should do?

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Re: Unknown malware/virus on Windows 7 PC

Post by Superdave on Thu Jun 14, 2012 10:33 pm

That's it. Just continue with the cleanup I gave you previously and read this:

Go to [You must be registered and logged in to see this link.] and get all critical updates.

----------

I suggest using [You must be registered and logged in to see this link.]. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

[You must be registered and logged in to see this link.]- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* [You must be registered and logged in to see this link.] from Spyware and Malware
* If you don't know what ActiveX controls are, see [You must be registered and logged in to see this link.]

Protect yourself against spyware using the Immunize feature in [You must be registered and logged in to see this link.] Guide: [You must be registered and logged in to see this link.] to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. [You must be registered and logged in to see this link.]

Check out [You must be registered and logged in to see this link.] for tips and free tools to help keep you safe in the future.

Also see [You must be registered and logged in to see this link.] for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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Re: Unknown malware/virus on Windows 7 PC

Post by jamie.wood.52 on Fri Jun 15, 2012 1:39 am

"In the meantime, we can do some cleanup.

To uninstall ComboFix


Click the Start button. Click Run. For Vista: type in Run in the Start search, and click on Run in the results pane.
In the field, type in ComboFix /uninstall




(Note: Make sure there's a space between the word ComboFix and the forward-slash.)


Then, press Enter, or click OK.
This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.

***************************************************
To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

Click the CleanUp button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
***************************************************
Clean out your temporary internet files and temp files.

Download TFC by OldTimer to your desktop.

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning."

I did this and restarted, now I cannot connect to the Internet from that computer. actually, I can connect if I login with the windows 8 consumer preview that I installed on to a separate partition of my hard drive, but not from the windows 7 partition that I've been having problems with. All other devices connect to my router just fine. Windows troubleshoot is saying that my ip address is invalid. Is this related to the cleanup process? Possibly TFC?

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Re: Unknown malware/virus on Windows 7 PC

Post by Superdave on Fri Jun 15, 2012 7:39 pm

I doubt that was from the cleanup. I would suspect that it has something to do with the Windows 8 preview.

Please download [You must be registered and logged in to see this link.] to Desktop and run it.



Checkmark the following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • Lst Last 10 Event Viewer Errors
  • List Users, Partitions and Memory Size


Click Go and copy/paste the log (Result.txt) into your next post.

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Re: Unknown malware/virus on Windows 7 PC

Post by jamie.wood.52 on Sat Jun 16, 2012 2:50 am

MiniToolBox by Farbar Version: 09-06-2012
Ran by jamie desktop (administrator) on 15-06-2012 at 21:49:32
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Nerwork
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set subinterface interface=?+$ subinterface=wireless_0 mtu=1500
add address name="Local Area Connection" address=192.168.137.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : jamiedesktop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mn.comcast.net.

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 00-26-82-6B-A6-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::792d:3ed1:9770:c9b7%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.127(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 15, 2012 9:36:58 PM
Lease Expires . . . . . . . . . . : Saturday, June 16, 2012 9:36:58 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201336450
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-8D-A9-EF-00-1F-C6-FD-A2-7C
DNS Servers . . . . . . . . . . . : 75.75.76.76
75.75.75.75
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 70-71-BC-10-ED-71
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0D324A22-FD2D-4332-9110-6E3B165C3B27}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B7128D26-538B-4FC8-BC91-D8E936E7F41C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: google.com
Addresses: 2607:f8b0:4009:802::1004
74.125.225.103
74.125.225.96
74.125.225.101
74.125.225.99
74.125.225.104
74.125.225.110
74.125.225.105
74.125.225.98
74.125.225.100
74.125.225.97
74.125.225.102


Pinging google.com [74.125.225.32] with 32 bytes of data:
Reply from 74.125.225.32: bytes=32 time=420ms TTL=55
Reply from 74.125.225.32: bytes=32 time=20ms TTL=55

Ping statistics for 74.125.225.32:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 420ms, Average = 220ms
Server: cdns02.comcast.net
Address: 75.75.76.76

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 209.191.122.70
98.139.183.24
72.30.38.140


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=139ms TTL=51
Reply from 98.139.183.24: bytes=32 time=58ms TTL=50

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 139ms, Average = 98ms
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 26 82 6b a6 ed ......802.11n Wireless LAN Card
10...70 71 bc 10 ed 71 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.127 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.127 281
192.168.1.127 255.255.255.255 On-link 192.168.1.127 281
192.168.1.255 255.255.255.255 On-link 192.168.1.127 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.127 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.127 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::792d:3ed1:9770:c9b7/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/14/2012 07:54:17 PM) (Source: Google Update) (User: jamie desktop)jamie desktop
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s

Error: (06/14/2012 00:39:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (06/13/2012 11:45:56 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {e8e16189-62b0-4c55-9f5c-ce72bd6c02de}

Error: (06/13/2012 11:45:11 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {e8e16189-62b0-4c55-9f5c-ce72bd6c02de}

Error: (06/13/2012 11:34:22 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/13/2012 10:23:53 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/13/2012 05:29:41 PM) (Source: MsiInstaller) (User: jamie desktop)jamie desktop
Description: Product: Sophos Virus Removal Tool -- Error 1606.Could not access network location data.

Error: (06/13/2012 05:29:39 PM) (Source: MsiInstaller) (User: jamie desktop)jamie desktop
Description: Product: Sophos Virus Removal Tool -- Error 1606.Could not access network location data.

Error: (06/13/2012 05:29:11 PM) (Source: MsiInstaller) (User: jamie desktop)jamie desktop
Description: Product: Sophos Virus Removal Tool -- Error 1606.Could not access network location data.

Error: (06/13/2012 11:40:55 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5007


System errors:
=============
Error: (06/15/2012 09:49:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/15/2012 09:49:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (06/14/2012 07:54:17 PM) (Source: Google Update)(User: jamie desktop)jamie desktop
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s

Error: (06/14/2012 00:39:16 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (06/13/2012 11:45:56 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {e8e16189-62b0-4c55-9f5c-ce72bd6c02de}

Error: (06/13/2012 11:45:11 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {e8e16189-62b0-4c55-9f5c-ce72bd6c02de}

Error: (06/13/2012 11:34:22 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (06/13/2012 10:23:53 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (06/13/2012 05:29:41 PM) (Source: MsiInstaller)(User: jamie desktop)jamie desktop
Description: Product: Sophos Virus Removal Tool -- Error 1606.Could not access network location data.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/13/2012 05:29:39 PM) (Source: MsiInstaller)(User: jamie desktop)jamie desktop
Description: Product: Sophos Virus Removal Tool -- Error 1606.Could not access network location data.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/13/2012 05:29:11 PM) (Source: MsiInstaller)(User: jamie desktop)jamie desktop
Description: Product: Sophos Virus Removal Tool -- Error 1606.Could not access network location data.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/13/2012 11:40:55 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5007


========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 3839.24 MB
Available physical RAM: 3039.92 MB
Total Pagefile: 7676.68 MB
Available Pagefile: 6853.14 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.36 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:634.48 GB) (Free:427.72 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:12.3 GB) (Free:1.73 GB) NTFS
5 Drive i: (ESD-USB) (Removable) (Total:31.23 GB) (Free:28.42 GB) FAT32
6 Drive j: (Windows 8) (Fixed) (Total:20.51 GB) (Free:4.37 GB) NTFS

========================= Users: ========================================

User accounts for \\JAMIEDESKTOP-PC

Administrator Guest jamie desktop


**** End of log ****

jamie.wood.52
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Re: Unknown malware/virus on Windows 7 PC

Post by Superdave on Sat Jun 16, 2012 7:39 pm

Still can't connect?

Superdave
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Captain

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Gender Gender : Male
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Re: Unknown malware/virus on Windows 7 PC

Post by jamie.wood.52 on Sat Jun 16, 2012 8:38 pm

It works this morning. Strangely enough, Comcast was blocking my IP address claiming that I wasn't paying for internet service but I set them straight. Everything seems back to normal, thanks again for all your help.

jamie.wood.52
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Re: Unknown malware/virus on Windows 7 PC

Post by Superdave on Sat Jun 16, 2012 10:10 pm

You're welcome. Have a great summer.

Superdave
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