Can't run any virus protections, permission problems, Google links redirected.

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Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Thu 31 May 2012, 3:06 pm

I've tried downloading/installing/running various removal tools - all with the same result: they install ok but when I run them, after a few seconds the app disappears (it appears the process is getting killed?). After that the .exe can no longer be run (instead, I get the following error: Windows cannot access the specified device, path, or file.You may not have the appropriate permissions to access the item) Also my google links are taking me to random places and random pages pop up. Please help.

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Fri 01 Jun 2012, 2:21 pm

Run this in safe mode......

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Alternate link: [You must be registered and logged in to see this link.]
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
Copy and paste the entire report in your next reply.
If Malwarebytes fails to download please use the following link:

[You must be registered and logged in to see this link.]






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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Fri 01 Jun 2012, 4:54 pm

I am unable to run safe mode, it goes to a blue screen every time :/

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Fri 01 Jun 2012, 5:22 pm

Download and run RKill.from any of these links:


Link 1 Link 2 Link 3
Link 4


Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
Once the tool has run, do NOT reboot the machine, and then try to run Malwarebytes again






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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Mon 04 Jun 2012, 4:32 pm

Ok i ran RKill heres the log

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 06/03/2012 at 22:28:47.
Operating System: Microsoft Windows XP

Processes terminated by Rkill or while it was running:
Rkill completed on 06/03/2012 at 22:29:00.

i did not reboot the machine and tryed to run Malwarebytes but with the same results, It install good and starts up but once it starts scanning it force quits and wont open again.

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Tue 05 Jun 2012, 9:07 am

Did you run MBAM ?






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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Wed 06 Jun 2012, 2:06 pm

yes i did but with the same results as before, It install good and starts up but once it starts scanning it force quits and wont open again, stating theres permission problem.

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Wed 06 Jun 2012, 2:40 pm

Ok.Lets give this a go.



I'd like you to scan your machine with ESET OnlineScan




  • Scan your system with Online Scanner

  • Place a check mark in the box YES, I accept the Terms Of Use.
  • Click the button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps).
  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.




  • Check
  • Click the button.
  • Accept any security warnings from your browser.
  • Check
  • Make sure that the option to "Remove Found Threats" is UN checked.
  • Push the "Start" button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push
  • Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the button.
  • Push






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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Wed 06 Jun 2012, 6:51 pm

ok the scan ran perfectly with no problem and here is the report

C:\Documents and Settings\Harrison\Application Data\Sun\Java\Deployment\cache\6.0\0\649e4dc0-22ce41fa probably a variant of Java/TrojanDownloader.Agent.NCT trojan
C:\Documents and Settings\Harrison\Application Data\Sun\Java\Deployment\cache\6.0\25\265d3319-7a6b4bf3 a variant of Java/Exploit.Agent.NAL trojan
C:\Documents and Settings\Harrison\Application Data\Sun\Java\Deployment\cache\6.0\35\504f84a3-707a6522 Java/TrojanDownloader.Agent.NCT trojan
C:\Documents and Settings\Harrison\Application Data\Sun\Java\Deployment\cache\6.0\54\487c5df6-5198db36 multiple threats
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\8AS5YTM8\mx_usenet[1].txt HTML/Iframe.B.Gen virus
C:\Program Files\Google\Update\GoogleUpdate.exe Win32/Patched.HN trojan
C:\Program Files\Java\jre6\bin\jqs.exe Win32/Patched.HN trojan
C:\Program Files\Veoh Networks\VeohWebPlayer\qlps-qlipso-sntb.exe Win32/Toolbar.Zugo application
C:\TDSSKiller_Quarantine\29.12.2011_04.22.18\pmax0000\svc0000\tsk0000.dta Win32/Sirefef.CT trojan
C:\TDSSKiller_Quarantine\29.12.2011_04.22.18\rtkt0000\svc0000\tsk0000.dta Win32/Sirefef.CV trojan
C:\TDSSKiller_Quarantine\29.12.2011_04.27.49\pmax0000\svc0000\tsk0000.dta Win32/Sirefef.CT trojan
C:\TDSSKiller_Quarantine\29.12.2011_04.27.49\rtkt0000\svc0000\tsk0000.dta Win32/Sirefef.CV trojan

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Wed 06 Jun 2012, 7:08 pm

Can you now run the other scans Mbam etc. ?






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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Wed 06 Jun 2012, 7:26 pm

I am still unable to run any other scans

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Wed 06 Jun 2012, 8:49 pm

Ok.I think the best bet here is now to do a format and a complete new install.






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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Thu 07 Jun 2012, 5:03 am

Hmm is that the only choice left?

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Thu 07 Jun 2012, 9:15 am

It looks that way. We cant get in to clear out that malware so it looks like the only option to fix it.






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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Omnioshi on Sun 10 Jun 2012, 5:28 pm

What about that ESET OnlineScan, it scanned with no problem can't i run it again and try to remove the several infections?

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Re: Can't run any virus protections, permission problems, Google links redirected.

Post by Pancake on Sun 10 Jun 2012, 5:37 pm

Yes.By all means,Give it a go,You can also try this one as well.



Scan your machine with ESET OnlineScan




  • Scan your system with [You must be registered and logged in to see this link.]

  • Place a check mark in the box YES, I accept the Terms Of Use.
  • Click the button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps).
  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.




  • Check
  • Click the button.
  • Accept any security warnings from your browser.
  • Check
  • Make sure that the option to "Remove Found Threats" is UN checked.
  • Push the "Start" button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push
  • Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the button.
  • Push






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Re: Can't run any virus protections, permission problems, Google links redirected.

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