Computer overheats and shuts down OS Windows 7

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Computer overheats and shuts down OS Windows 7

Post by finadarling on Sat May 19, 2012 6:20 pm

Hey all,

Let me begin by saying that I am not computer savy at all, a friend, who helped me temporarily fix the problem sent me here.

My HP computer has been overheats and shuts down constantly and the fan is always running. Friend had me share my screen and walked me through the process of deleting about 20-something processes that were running on task manager.

He also explained to me the CPU Usage % was very high. When nothing was running it would coast at a comfy 18-30% but would spike every few minutes to a 50-80% usage and shut down my system.

We think it may have been this: [You must be registered and logged in to see this link.] We ended all processes associated with the HP CPU assassin and it [/u][/b][b]HAS[u][i] lowered the coasting percentage to about 10-25% however, I am still getting big spikes of 45-60% every few minutes and, though it is shutting down less frequently, it is still shutting down.


Please Help. I use a lot research sites and downloads for my job and can not have my comp being so wonky.


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Re: Computer overheats and shuts down OS Windows 7

Post by Dr Jay on Sat May 19, 2012 6:30 pm

Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.


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Re: Computer overheats and shuts down OS Windows 7

Post by finadarling on Sat May 19, 2012 7:40 pm

not sure what happened with combo fix it would not allow me to download program. I did do an otl scan that the new members guide suggested...would that suffice?

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Re: Computer overheats and shuts down OS Windows 7

Post by Dr Jay on Mon May 21, 2012 2:59 pm

Okay, go ahead and post it.


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Re: Computer overheats and shuts down OS Windows 7

Post by finadarling on Thu May 24, 2012 3:22 am

OTL logfile created on: 5/19/2012 2:22:38 PM - Run 1
OTL by OldTimer - Version 3.2.42.1 Folder = C:\Users\finadarling\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.80 Gb Total Physical Memory | 2.25 Gb Available Physical Memory | 59.05% Memory free
7.60 Gb Paging File | 5.93 Gb Available in Paging File | 77.99% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 448.43 Gb Total Space | 86.58 Gb Free Space | 19.31% Space Free | Partition Type: NTFS
Drive D: | 17.04 Gb Total Space | 2.46 Gb Free Space | 14.46% Space Free | Partition Type: NTFS
Drive E: | 7.93 Gb Total Space | 0.00 Gb Free Space | 0.00% Space Free | Partition Type: UDF

Computer Name: FINADARLING-HP | User Name: finadarling | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/05/19 14:20:30 | 000,595,968 | ---- | M] (OldTimer Tools) -- C:\Users\finadarling\Downloads\OTL.com
PRC - [2010/08/26 20:48:00 | 000,285,152 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA3100\WifiSvc.exe
PRC - [2010/08/26 20:47:00 | 004,577,760 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA3100\WNA3100.exe
PRC - [2010/07/02 14:51:16 | 000,027,192 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
PRC - [2010/04/13 13:57:58 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2010/04/13 13:57:56 | 000,284,696 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
PRC - [2010/03/18 15:57:02 | 002,320,920 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
PRC - [2010/03/18 15:56:56 | 000,268,824 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe


========== Modules (No Company Name) ==========

MOD - [2012/05/13 11:45:34 | 000,452,608 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorUtil\701baa4d78031ac5130eadea085bbebf\IAStorUtil.ni.dll
MOD - [2012/05/13 11:33:44 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\03dee80574f4ec770b6f77ca030ded6c\System.Runtime.Remoting.ni.dll
MOD - [2012/05/13 11:32:05 | 012,433,408 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\90555968565afd59bce4b0974e9903bd\System.Windows.Forms.ni.dll
MOD - [2012/05/13 09:42:24 | 001,590,784 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\69f6e582cb79f107c61308b468c1a215\System.Drawing.ni.dll
MOD - [2012/05/13 03:41:45 | 003,347,968 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\46fce56db7685a586d3eeb7c373e3c1c\WindowsBase.ni.dll
MOD - [2012/05/13 03:41:34 | 005,452,800 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\ba3d70b651454c7d49b407b93663bfed\System.Xml.ni.dll
MOD - [2012/05/13 03:41:26 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\cfa9c506bfb9254c89dace7b83bc9f9d\System.Configuration.ni.dll
MOD - [2012/05/13 03:41:24 | 007,967,232 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\ce9ff6baf9053ed2ed673d948179195c\System.ni.dll
MOD - [2012/05/13 03:41:12 | 011,492,864 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\acfc1391e45fedd2a359778ea57d914c\mscorlib.ni.dll
MOD - [2012/05/08 23:04:52 | 000,441,840 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\ppgooglenaclpluginchrome.dll
MOD - [2012/05/08 23:04:51 | 003,921,904 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\pdf.dll
MOD - [2012/05/08 23:03:36 | 000,553,456 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\libglesv2.dll
MOD - [2012/05/08 23:03:35 | 000,117,744 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\libegl.dll
MOD - [2012/05/08 23:03:25 | 000,134,656 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\avutil-51.dll
MOD - [2012/05/08 23:03:24 | 000,250,368 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\avformat-54.dll
MOD - [2012/05/08 23:03:23 | 002,375,680 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\avcodec-54.dll
MOD - [2012/05/08 22:09:13 | 008,743,584 | ---- | M] () -- C:\Users\finadarling\AppData\Local\Google\Chrome\Application\19.0.1084.46\gcswf32.dll
MOD - [2010/08/26 20:47:00 | 004,577,760 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA3100\WNA3100.exe
MOD - [2010/02/03 14:31:02 | 000,282,624 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA3100\WifiSvcLib.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2010/06/18 19:26:18 | 000,103,992 | ---- | M] (Hewlett-Packard Company) [Auto | Stopped] -- C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe -- (HP Wireless Assistant Service)
SRV:64bit: - [2010/06/17 19:54:20 | 000,315,392 | ---- | M] (Realtek Semiconductor Corp.) [Auto | Running] -- C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe -- (RtVOsdService)
SRV:64bit: - [2009/11/17 22:14:26 | 000,098,208 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe -- (AERTFilters)
SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2012/02/29 08:50:48 | 000,158,856 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2010/08/26 20:48:00 | 000,285,152 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\NETGEAR\WNA3100\WifiSvc.exe -- (WSWNA3100)
SRV - [2010/07/02 14:51:16 | 000,027,192 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe -- (HPWMISVC)
SRV - [2010/05/21 05:28:36 | 000,140,272 | ---- | M] (CinemaNow, Inc.) [Disabled | Stopped] -- C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe -- (CinemaNow Service)
SRV - [2010/04/13 13:57:58 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc) Intel(R)
SRV - [2010/03/18 16:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2010/03/18 15:57:02 | 002,320,920 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe -- (UNS) Intel(R)
SRV - [2010/03/18 15:56:56 | 000,268,824 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe -- (LMS) Intel(R)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2012/03/01 02:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/10/05 12:55:02 | 000,729,152 | ---- | M] (Ralink Technology, Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netr7364.sys -- (netr7364)
DRV:64bit: - [2011/05/10 11:06:08 | 000,051,712 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2011/03/11 02:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/01/28 13:42:36 | 003,063,360 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2010/11/20 09:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 07:07:05 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 05:37:42 | 000,109,056 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\sdbus.sys -- (sdbus)
DRV:64bit: - [2010/08/25 22:36:04 | 010,611,552 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2010/05/31 15:46:50 | 000,333,928 | ---- | M] (Realtek ) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2010/04/15 23:26:28 | 000,319,536 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2010/04/13 13:44:22 | 000,540,696 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2010/02/03 14:21:56 | 000,047,632 | ---- | M] (CACE Technologies, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\npf.sys -- (NPF)
DRV:64bit: - [2010/02/03 10:38:30 | 000,271,872 | ---- | M] (Intel(R) Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud) Intel(R)
DRV:64bit: - [2009/11/06 11:40:26 | 000,838,136 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bcmwlhigh664.sys -- (BCMH43XX)
DRV:64bit: - [2009/09/22 21:39:56 | 000,225,280 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2009/09/17 16:54:54 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (HECIx64) Intel(R)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/19 22:09:57 | 001,394,688 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2009/06/10 17:01:11 | 001,485,312 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTDPV6.SYS -- (SrvHsfV92)
DRV:64bit: - [2009/06/10 17:01:11 | 000,740,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS -- (SrvHsfWinac)
DRV:64bit: - [2009/06/10 17:01:11 | 000,292,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTAZL6.SYS -- (SrvHsfHDA)
DRV:64bit: - [2009/06/10 17:01:06 | 001,146,880 | ---- | M] (LSI Corp) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\agrsm64.sys -- (AgereSoftModem)
DRV:64bit: - [2009/06/10 16:35:33 | 000,389,120 | ---- | M] (Marvell) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\yk62x64.sys -- (yukonw7)
DRV:64bit: - [2009/06/10 16:35:28 | 005,434,368 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netw5v64.sys -- (netw5v64) Intel(R)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/18 16:17:08 | 000,034,152 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2007/01/19 21:24:24 | 000,025,312 | ---- | M] (Windows (R) Codename Longhorn DDK provider) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\SCMNdisP.sys -- (SCMNdisP)
DRV - [2009/09/22 21:39:56 | 000,225,280 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV - [2009/07/13 21:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


finadarling
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Re: Computer overheats and shuts down OS Windows 7

Post by Dr Jay on Fri May 25, 2012 8:36 am

Please download aswMBR from [You must be registered and logged in to see this link.]


  • Save aswMBR.exe to your Desktop
  • Double click aswMBR.exe to run it
  • Click the Scan button to start the scan as illustrated below




Note: Do not take action against any **Rootkit** entries until I have reviewed the log. Often there are [You must be registered and logged in to see this link.]


  • Once the scan finishes click Save log to save the log to your Desktop


  • Copy and paste the contents of aswMBR.txt back here for review


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

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