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FAILED SECURITY UPDATES & CAN'T RUN ANTI VIRUS PROGRAMME

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veronica8910
Intermediate
Intermediate
Female
Posts : 77
OS : windows xp 32 bit
Protection : avg
Rubies : 28052
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Postveronica8910 on Tue 15 May 2012, 03:57

Ive uninstalled and reinstalled spyware blaster and successfully updated the programme also. i am still unable to completely install all of my MS windows updates

and here is the san log for ESET


C:\Documents and Settings\Veron\Application Data\Sun\Java\Deployment\cache\6.0\55\5eeac777-69275a93 a variant of Java/Exploit.CVE-2012-0507.AH trojan deleted - quarantined
C:\Documents and Settings\Veron\Desktop\Emeli_Sande_-_Our_Version_Of_Events_2012_Full_Album.exe Win32/Adware.1ClickDownload application deleted - quarantined
C:\Documents and Settings\Veron\Local Settings\Application Data\Mozilla\Firefox\Profiles\1g0immaq.default\Cache(3)\B\4B\B5D00d01 JS/Kryptik.AX trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{60466CB1-1A7C-4469-962C-B8FFEEEC2629}\RP623\A0952592.exe Win32/Adware.1ClickDownload application deleted - quarantined
E:\System Volume Information\_restore{60466CB1-1A7C-4469-962C-B8FFEEEC2629}\RP567\A0917458.exe Win32/InstallMate application cleaned by deleting - quarantined
E:\System Volume Information\_restore{60466CB1-1A7C-4469-962C-B8FFEEEC2629}\RP567\A0917459.exe Win32/InstallMate application cleaned by deleting - quarantined
Superdave
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Posts : 4204
OS : Windows 8.1 and a dual-boot with XP Home SP3
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PostSuperdave on Tue 15 May 2012, 04:22

This tool is to try to fix the update problem.

•Please download Dial-A-Fix from one of the following mirrors:

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

•Extract the zip file to your desktop.

•Double click Dial-a-Fix.exe to start the program. Dial-A-Fix might give you a lot errors, just ignore them and Click
to continue.

•Press the green double checkmark box (Looks like this:


UNcheck Empty Temp Folders, as well as Adjust Time/Date in the prep section. The prep section should then look like this:





•Click on Go

•Wait for Dial-A-Fix to finish (All the checks marks will be all gone)

•Close Dial-A-Fix
veronica8910
Intermediate
Intermediate
Female
Posts : 77
OS : windows xp 32 bit
Protection : avg
Rubies : 28052
Likes : 0

Postveronica8910 on Tue 15 May 2012, 06:16

ok i ran dia-a-fix but it would only complete the scan in safe mode, also i managed to install all ms windows updates after i ran the sacn here is the log for dial-a-fix

04:13:11 | Dial-a-fix was unable to determine your version of Internet Explorer
Notes about this log:
1) "->" denotes an external command being executed, and "-> (number)" indicates
the return code from the previous command
2) Not all external command return codes are accurate, or useful
3) Sometimes commands return 0 (no error) even when they fail or crash
4) If an error occurs while registering an object, please send an email to:
[You must be registered and logged in to see this link.] and include a copy of this log

DAF version: v0.60.0.24

--- System info ---
OS: Microsoft Windows XP Service Pack 3
IE version: 8.0.6001.18702
MPC: 76477-OEM
CPU: Intel(R) Pentium(R) 4 CPU 3.00GHz (~2990MHz)
CPU: CPU is 64-bit or has 64-bit extensions
BIOS: 05/04/2006
Memory (approx): 2047MB
Uptime: 0 hour(s)
Current directory: C:\Documents and Settings\Veron\Desktop\Dial-a-fix-v0.60.0.24\Dial-a-fix-v0.60.0.24
---

15/05/2012 04:13:11 -- Dial-a-fix : [v0.60.0.24] - [Safe Mode+networking] -- started
04:13:11 | Policy scan started
04:13:11 | Policy scan ended - no restrictive policies were found
--- Windows Update ---
--- Registration: Windows Update/Automatic Update DLLs ---
04:13:18 | Unregistered: C:\WINDOWS\system32\msxml.dll
04:13:18 | Registered: C:\WINDOWS\system32\msxml.dll
04:13:18 | Unregistered: C:\WINDOWS\system32\msxml2.dll
04:13:18 | Registered: C:\WINDOWS\system32\msxml2.dll
04:13:20 | Unregistered: C:\WINDOWS\system32\msxml3.dll
04:13:21 | Registered: C:\WINDOWS\system32\msxml3.dll
04:13:21 | Unregistered: C:\WINDOWS\system32\qmgr.dll
04:13:21 | Registered: C:\WINDOWS\system32\qmgr.dll
04:13:21 | Unregistered: C:\WINDOWS\system32\qmgrprxy.dll
04:13:21 | Registered: C:\WINDOWS\system32\qmgrprxy.dll
04:13:21 | Unregistered: C:\WINDOWS\system32\muweb.dll
04:13:21 | Registered: C:\WINDOWS\system32\muweb.dll
04:13:21 | Unregistered: C:\WINDOWS\system32\winhttp.dll
04:13:21 | Registered: C:\WINDOWS\system32\winhttp.dll
04:13:21 | Registered: C:\WINDOWS\system32\wuapi.dll
04:13:21 | Unregistered: C:\WINDOWS\system32\wuaueng.dll
04:13:22 | Registered: C:\WINDOWS\system32\wuaueng.dll
04:13:22 | Unregistered: C:\WINDOWS\system32\wuaueng1.dll
04:13:22 | Registered: C:\WINDOWS\system32\wuaueng1.dll
04:13:22 | Unregistered: C:\WINDOWS\system32\wucltui.dll
04:13:22 | Registered: C:\WINDOWS\system32\wucltui.dll
04:13:22 | Unregistered: C:\WINDOWS\system32\wups.dll
04:13:22 | Registered: C:\WINDOWS\system32\wups.dll
04:13:22 | Unregistered: C:\WINDOWS\system32\wups2.dll
04:13:22 | Registered: C:\WINDOWS\system32\wups2.dll
04:13:22 | Unregistered: C:\WINDOWS\system32\wuweb.dll
04:13:22 | Registered: C:\WINDOWS\system32\wuweb.dll
04:13:22 | Registered: C:\WINDOWS\system32\ole32.dll
--- SSL/HTTPS/Cryptography ---
04:13:25 | Executed 'cmd.exe /c rmdir /q /s C:\WINDOWS\system32\Catroot2'
--- Registration: SSL/HTTPS/Cryptography ---
04:13:26 | Unregistered: C:\WINDOWS\system32\cryptdlg.dll
04:13:26 | Registered: C:\WINDOWS\system32\cryptdlg.dll
04:13:26 | Unregistered: C:\WINDOWS\system32\cryptui.dll
04:13:26 | Registered: C:\WINDOWS\system32\cryptui.dll
04:13:26 | Unregistered: C:\WINDOWS\system32\cryptext.dll
04:13:26 | Registered: C:\WINDOWS\system32\cryptext.dll
04:13:26 | Unregistered: C:\WINDOWS\system32\dssenh.dll
04:13:26 | Registered: C:\WINDOWS\system32\dssenh.dll
04:13:26 | Unregistered: C:\WINDOWS\system32\gpkcsp.dll
04:13:26 | Registered: C:\WINDOWS\system32\gpkcsp.dll
04:13:26 | Unregistered: C:\WINDOWS\system32\initpki.dll
04:13:43 | Registered: C:\WINDOWS\system32\initpki.dll
04:13:43 | Unregistered: C:\WINDOWS\system32\licdll.dll
04:13:43 | Registered: C:\WINDOWS\system32\licdll.dll
04:13:43 | Unregistered: C:\WINDOWS\system32\mssign32.dll
04:13:43 | Registered: C:\WINDOWS\system32\mssign32.dll
04:13:43 | Unregistered: C:\WINDOWS\system32\mssip32.dll
04:13:43 | Registered: C:\WINDOWS\system32\mssip32.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\scardssp.dll
04:13:44 | Registered: C:\WINDOWS\system32\scardssp.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\sccbase.dll
04:13:44 | Registered: C:\WINDOWS\system32\sccbase.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\scecli.dll
04:13:44 | Registered: C:\WINDOWS\system32\scecli.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\softpub.dll
04:13:44 | Registered: C:\WINDOWS\system32\softpub.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\slbcsp.dll
04:13:44 | Registered: C:\WINDOWS\system32\slbcsp.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\regwizc.dll
04:13:44 | Registered: C:\WINDOWS\system32\regwizc.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\rsaenh.dll
04:13:44 | Registered: C:\WINDOWS\system32\rsaenh.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\winhttp.dll
04:13:44 | Registered: C:\WINDOWS\system32\winhttp.dll
04:13:44 | Unregistered: C:\WINDOWS\system32\wintrust.dll
04:13:44 | Registered: C:\WINDOWS\system32\wintrust.dll
--- Registration: ActiveX controls/codecs ---
04:13:45 | Registered: C:\WINDOWS\system32\acelpdec.ax
04:13:45 | Registered: C:\WINDOWS\system32\actxprxy.dll
04:13:45 | Registered: C:\WINDOWS\system32\asctrls.ocx
04:13:45 | Registered: C:\WINDOWS\system32\daxctle.ocx
04:13:45 | Registered: C:\WINDOWS\system32\hhctrl.ocx
04:13:45 | Registered: C:\WINDOWS\system32\l3codecx.ax
04:13:45 | Registered: C:\WINDOWS\system32\licmgr10.dll
04:13:45 | Registered: C:\WINDOWS\system32\mpg4ds32.ax
04:13:48 | Registered: C:\WINDOWS\system32\msdxm.ocx
04:13:48 | Registered: C:\WINDOWS\system32\proctexe.ocx
04:13:48 | Registered: C:\WINDOWS\system32\tdc.ocx
04:13:48 | Registered: C:\WINDOWS\system32\wshom.ocx
--- Registration: Control Panel applets ---
04:13:48 | DllInstalled: C:\WINDOWS\system32\inetcpl.cpl
04:13:48 | DllInstalled: C:\WINDOWS\system32\appwiz.cpl
04:13:48 | Registered: C:\WINDOWS\system32\appwiz.cpl
04:13:48 | DllInstalled: C:\WINDOWS\system32\nusrmgr.cpl
04:13:49 | Registered: C:\WINDOWS\system32\nusrmgr.cpl
--- Registration: Direct[X|Draw|Show|Media] ---
04:13:49 | Registered: C:\WINDOWS\system32\quartz.dll
04:13:49 | Registered: C:\WINDOWS\system32\danim.dll
04:13:49 | Registered: C:\WINDOWS\system32\dmscript.dll
04:13:49 | Registered: C:\WINDOWS\system32\dmstyle.dll
04:13:49 | Registered: C:\WINDOWS\system32\dxmasf.dll
04:13:49 | Registered: C:\WINDOWS\system32\dxtmsft.dll
04:13:49 | Registered: C:\WINDOWS\system32\dxtrans.dll
04:13:49 | Registered: C:\WINDOWS\system32\sbe.dll
--- Registration: Programming cores/runtimes ---
04:13:49 | Registered: C:\WINDOWS\system32\atl.dll
04:13:49 | Registered: C:\WINDOWS\system32\corpol.dll
04:13:49 | Registered: C:\WINDOWS\system32\jscript.dll
04:13:49 | Registered: C:\WINDOWS\system32\dispex.dll
04:13:49 | Registered: C:\WINDOWS\system32\scrrun.dll
04:13:49 | Registered: C:\WINDOWS\system32\scrobj.dll
04:13:49 | Registered: C:\WINDOWS\system32\vbscript.dll
04:13:49 | Registered: C:\WINDOWS\system32\wshext.dll
--- Registration: Explorer/IE/OE/shell/WMP ---
04:13:49 | Registered: C:\WINDOWS\system32\activeds.dll
04:13:49 | Registered: C:\WINDOWS\system32\audiodev.dll
04:13:50 | DllInstalled: C:\WINDOWS\system32\browseui.dll
04:13:50 | Registered: C:\WINDOWS\system32\browseui.dll
04:13:50 | Registered: C:\WINDOWS\system32\browsewm.dll
04:13:50 | Registered: C:\WINDOWS\system32\cabview.dll
04:13:50 | Registered: C:\WINDOWS\system32\cdfview.dll
04:13:50 | Registered: C:\WINDOWS\system32\clbcatex.dll
04:13:50 | Registered: C:\WINDOWS\system32\clbcatq.dll
04:13:50 | Registered: C:\WINDOWS\system32\comcat.dll
04:13:50 | Registered: C:\WINDOWS\system32\cscui.dll
04:13:50 | Registered: C:\WINDOWS\system32\credui.dll
04:13:50 | Registered: C:\WINDOWS\system32\datime.dll
04:13:50 | Registered: C:\WINDOWS\system32\devmgr.dll
04:13:50 | Registered: C:\WINDOWS\system32\dfsshlex.dll
04:13:50 | Registered: C:\WINDOWS\system32\dmdlgs.dll
04:13:50 | Registered: C:\WINDOWS\system32\dmdskmgr.dll
04:13:50 | Registered: C:\WINDOWS\system32\dmloader.dll
04:13:51 | Registered: C:\WINDOWS\system32\dmocx.dll
04:13:51 | Registered: C:\WINDOWS\system32\dmview.ocx
04:13:51 | DllInstalled: C:\WINDOWS\system32\dsuiext.dll
04:13:51 | Registered: C:\WINDOWS\system32\dsuiext.dll
04:13:51 | DllInstalled: C:\WINDOWS\system32\dsquery.dll
04:13:51 | Registered: C:\WINDOWS\system32\dsquery.dll
04:13:51 | Registered: C:\WINDOWS\system32\dskquoui.dll
04:13:51 | Registered: C:\WINDOWS\system32\els.dll
04:13:51 | Registered: C:\WINDOWS\system32\es.dll
04:13:51 | Registered: C:\WINDOWS\system32\fontext.dll
04:13:51 | Registered: C:\WINDOWS\system32\hlink.dll
04:13:51 | Registered: C:\WINDOWS\system32\hnetcfg.dll
04:13:51 | Registered: C:\WINDOWS\system32\iedkcs32.dll
04:13:51 | Registered: C:\WINDOWS\system32\iepeers.dll
04:13:51 | Error 127: C:\WINDOWS\system32\iesetup.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
04:13:53 | Error 127: C:\WINDOWS\system32\iesetup.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702
04:13:54 | Registered: C:\WINDOWS\system32\ils.dll
04:13:54 | Error 127: C:\WINDOWS\system32\imgutil.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
04:13:55 | Registered: C:\WINDOWS\system32\inetcfg.dll
04:13:55 | Registered: C:\WINDOWS\system32\inetcomm.dll
04:13:55 | Error 127: C:\WINDOWS\system32\inseng.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
04:13:56 | Error 127: C:\WINDOWS\system32\inseng.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702
04:13:57 | Registered: C:\WINDOWS\system32\laprxy.dll
04:13:57 | Registered: C:\WINDOWS\system32\lmrt.dll
04:13:57 | Registered: C:\WINDOWS\system32\mlang.dll
04:13:57 | Registered: C:\WINDOWS\system32\mmcndmgr.dll
04:13:57 | Registered: C:\WINDOWS\system32\mmcshext.dll
04:13:57 | Registered: C:\WINDOWS\system32\mscoree.dll
04:13:57 | Error 127: C:\WINDOWS\system32\mshtml.dll is not registerable or the file is corrupted. Version: 8.00.6001.19170
04:13:58 | Error 127: C:\WINDOWS\system32\mshtml.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.19170
04:13:59 | Registered: C:\WINDOWS\system32\mshtmled.dll
04:13:59 | Registered: C:\WINDOWS\system32\msieftp.dll
04:13:59 | Registered: C:\WINDOWS\system32\msoeacct.dll
04:13:59 | Registered: C:\WINDOWS\system32\msr2c.dll
04:13:59 | Error 127: C:\WINDOWS\system32\msrating.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
04:14:00 | DllInstalled: C:\WINDOWS\system32\mydocs.dll
04:14:00 | Registered: C:\WINDOWS\system32\mydocs.dll
04:14:00 | Registered: C:\WINDOWS\system32\mstime.dll
04:14:00 | Registered: C:\WINDOWS\system32\netcfgx.dll
04:14:00 | DllInstalled: C:\WINDOWS\system32\netplwiz.dll
04:14:00 | Registered: C:\WINDOWS\system32\netplwiz.dll
04:14:00 | Registered: C:\WINDOWS\system32\netman.dll
04:14:00 | Registered: C:\WINDOWS\system32\netshell.dll
04:14:00 | Registered: C:\WINDOWS\system32\ntmsevt.dll
04:14:00 | Registered: C:\WINDOWS\system32\ntmsmgr.dll
04:14:00 | DllInstalled: C:\WINDOWS\system32\ntmssvc.dll
04:14:00 | Registered: C:\WINDOWS\system32\ntmssvc.dll
04:14:00 | Error 127: C:\WINDOWS\system32\occache.dll is not registerable or the file is corrupted. Version: 8.00.6001.19165
04:14:01 | Error 127: C:\WINDOWS\system32\occache.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.19165
04:14:02 | Registered: C:\WINDOWS\system32\ole32.dll
04:14:02 | Registered: C:\WINDOWS\system32\oleaut32.dll
04:14:02 | Registered: C:\WINDOWS\system32\oleacc.dll
04:14:02 | Registered: C:\WINDOWS\system32\olepro32.dll
04:14:02 | DllInstalled: C:\WINDOWS\system32\photowiz.dll
04:14:02 | Registered: C:\WINDOWS\system32\photowiz.dll
04:14:02 | Error 127: C:\WINDOWS\system32\pngfilt.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
04:14:03 | Registered: C:\WINDOWS\system32\remotepg.dll
04:14:03 | Registered: C:\WINDOWS\system32\rpcrt4.dll
04:14:03 | Registered: C:\WINDOWS\system32\rshx32.dll
04:14:03 | Registered: C:\WINDOWS\system32\sendmail.dll
04:14:03 | Registered: C:\WINDOWS\system32\slayerxp.dll
04:14:03 | DllInstalled: C:\WINDOWS\system32\shdocvw.dll
04:14:03 | Registered: C:\WINDOWS\system32\shdocvw.dll
04:14:03 | Registered: C:\WINDOWS\system32\shell32.dll
04:14:05 | DllInstalled: C:\WINDOWS\system32\shell32.dll
04:14:05 | Registered: C:\WINDOWS\system32\shmedia.dll
04:14:05 | DllInstalled: C:\WINDOWS\system32\shimgvw.dll
04:14:05 | Registered: C:\WINDOWS\system32\shimgvw.dll
04:14:05 | DllInstalled: C:\WINDOWS\system32\shsvcs.dll
04:14:05 | Registered: C:\WINDOWS\system32\shsvcs.dll
04:14:05 | Registered: C:\WINDOWS\system32\srclient.dll
04:14:05 | Unregistered: C:\WINDOWS\system32\stobject.dll
04:14:05 | Registered: C:\WINDOWS\system32\stobject.dll
04:14:05 | DllInstalled: C:\WINDOWS\system32\themeui.dll
04:14:05 | Registered: C:\WINDOWS\system32\themeui.dll
04:14:05 | Registered: C:\WINDOWS\system32\twext.dll
04:14:05 | DllInstalled: C:\WINDOWS\system32\urlmon.dll
04:14:05 | Registered: C:\WINDOWS\system32\urlmon.dll
04:14:05 | Registered: C:\WINDOWS\system32\userenv.dll
04:14:05 | Error 127: C:\WINDOWS\system32\webcheck.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
04:14:06 | Error 127: C:\WINDOWS\system32\webcheck.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702
04:14:07 | Registered: C:\WINDOWS\system32\webvw.dll
04:14:07 | Registered: C:\WINDOWS\system32\winhttp.dll
04:14:07 | DllInstalled: C:\WINDOWS\system32\wininet.dll
04:14:07 | Registered: C:\WINDOWS\system32\zipfldr.dll
04:14:07 | Registered: C:\Program Files\Common Files\system\Ole DB\msdadc.dll
04:14:07 | Registered: C:\Program Files\Common Files\system\Ole DB\msdaenum.dll
04:14:07 | Registered: C:\Program Files\Common Files\system\Ole DB\msdaer.dll
04:14:07 | Registered: C:\Program Files\Common Files\system\Ole DB\msdaipp.dll
04:14:07 | Registered: C:\Program Files\Common Files\system\Ole DB\msdaora.dll
04:14:07 | Registered: C:\Program Files\Common Files\system\Ole DB\msdaosp.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\msdaps.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\msdasc.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\msdasql.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\msdatt.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\msdaurl.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\msxactps.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\oledb32.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\oledb32r.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\sqloledb.dll
04:14:08 | Registered: C:\Program Files\Common Files\system\Ole DB\sqlxmlx.dll
Superdave
Tech Officer
Tech Officer
Male
Posts : 4204
OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection : MSE, Windows Defender, Windows firewall
Rubies : 83644
Likes : 3

PostSuperdave on Tue 15 May 2012, 21:41

That looks good. If there are no other issues, we can do some cleanup.

To turn off Windows XP System Restore:

NOTE: These instructions assume that you are using the default Windows XP Start Menu and have not changed to the Classic Start menu. To re-enable the default menu, right-click Start, click Properties, click Start menu (not Classic) and then click OK.

1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore" or "Turn off System Restore on all drives"
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
8. Restart the computer and follow the instructions in the next section to turn on System Restore.

To turn on Windows XP System Restore:

1. Click Start.
2. Right-click My Computer, and then click Properties.
3. Click the System Restore tab.
4. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives."
5. Click Apply, and then click OK.
***************************************************
Clean out your temporary internet files and temp files.

Download [You must be registered and logged in to see this link.] to your desktop.

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
*************************************************
To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

  • Click the CleanUp button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
**************************************************
Use the [You must be registered and logged in to see this link.] to check for out of date software.

•Click Start Now

•Check the box next to Enable thorough system inspection.

•Click Start

•Allow the scan to finish and scroll down to see if any updates are needed.
•Update anything listed.
.
----------

Go to [You must be registered and logged in to see this link.] and get all critical updates.

----------

I suggest using [You must be registered and logged in to see this link.]. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

[You must be registered and logged in to see this link.]- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* [You must be registered and logged in to see this link.] from Spyware and Malware
* If you don't know what ActiveX controls are, see [You must be registered and logged in to see this link.]

Protect yourself against spyware using the Immunize feature in [You must be registered and logged in to see this link.] Guide: [You must be registered and logged in to see this link.] to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. [You must be registered and logged in to see this link.]

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Postveronica8910 on Tue 15 May 2012, 23:39

ive turned off the system restore restarted again then turned it back on, i've also cleaned out my temporary files as advised.. ive done the OTL clean up and added WOT - Web of Trust. to my add ons also and downloaded spybot search and destroy.. and i updated it then imunized it ...ran a scan and fixed the problems. & ive done an online scan with SECUNIA here is a copy of that scan

Detection Statistics:
0 Programs Detected in Total
0 Insecure Versions Detected
0 Updated Versions Detected

Running For:
0 minutes, 0 seconds

Errors with the scan:
0 Errors Detected, scan result should be correct

There might be problems loading the Java Applet in your browser.

i have also tried to check for critical updates using internet explorer but i get this message


Install the ActiveX control required to view the website
The website will not display correctly on your computer without this control. To install it:

1. Right-click the Internet Explorer Information Bar. It's located just below the address bar.
2. In the right-click menu, click Install ActiveX Control.
3. In the Security Warning dialog box, click Install.

however....the only "Internet Explorer Information Bar" that is coming up on the top of my computer is one that says "Internet Explorer is currently running with add-ons disabled. Click here to manage, disable, or remove your add-ons"....(i tried to right click this one and manage the add-ons so maybe it would go away?...but there are NO disabled add-ons...they are all enabled
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PostSuperdave on Wed 16 May 2012, 03:50

Could you please give me a screenprint of that?

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Postveronica8910 on Wed 16 May 2012, 05:03

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PostSuperdave on Wed 16 May 2012, 22:41

Is there a "Active X Control" in your add-ons?
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Postveronica8910 on Thu 17 May 2012, 00:50

No there is No Active X Control in my add-ons
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PostSuperdave on Thu 17 May 2012, 03:39

Please try [You must be registered and logged in to see this link.]
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Postveronica8910 on Thu 17 May 2012, 04:11

i followed all these steps that were advised in the article

Open "Internet Explorer" by double-clicking its icon on your desktop. Click the "Tools" drop-down menu in the upper right of "Internet Explorer," then click "Internet Options" in the drop-down menu.

Click the "Security" tab at the top of the "Internet Options" pop-up menu.


Scroll down to the "ActiveX" section of the security options, then click Enable next to the "Run ActiveX Controls and Plugins," and "Script ActiveX Marked Safe for Scripting" options.

they were already enabled Whoa!
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PostSuperdave on Thu 17 May 2012, 04:45

Let's try this tool from MS. It's supposed to be able to repair all kinds of things.

Please download and run MS Fix-it from [You must be registered and logged in to see this link.]
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Postveronica8910 on Thu 17 May 2012, 05:55

ok i downloaded the windows audio playback troubleshooter

ran the programme selected the option detect and apply the fixes for me recommended

detecting problems....

had to set the audio to default

i then launched internet explorer browser and active X still wont load up theres no option for it & no changes have been made Sad tearing

thanks
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PostSuperdave on Sat 19 May 2012, 01:26

Have you tried resetting Internet Explorer's settings?
Tools > Internet Options > Advanced tab > press the Reset button
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Postveronica8910 on Sat 19 May 2012, 01:44

I just tried to reset internet explorer. I followed the steps. then restarted the browser and on the start menu it still says internet explorer no add-ons. i open up internet explorer and it's still giving me the same message. no changes yet

thanks
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PostSuperdave on Sat 19 May 2012, 02:33

I'm grasping at straws now. I've never seen this before. Let's try something else.

Download the [You must be registered and logged in to see this link.] to your desktop.

Before running the utility, make sure that all your Internet Explorer windows are closed!

* Extract the contents of the .zip file to your desktop.
* Double click the Fix IE Utility button to run the tool.
* Click Run Utility
* Click OK when you see 'Re-registered all files'
* Open Internet Explorer and see how it works.
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Postveronica8910 on Sat 19 May 2012, 02:59

ok I done that ran the Fix ie utility .. Now when i got to microsoft website I can view the page and check for updates

But its still seems to be running internet explorer with no add-ons so i have no option to click active X its just not there. Strange its not appearring.

do you think I should remove internet explorer and try a new download for it starting fresh .. also i dont have internet explorer on my desktop only saved in my start menu its saved there as Internet explorer (No Add-ons) & its the only way to use internet explorer Sad tearing

thanks,
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PostSuperdave on Sat 19 May 2012, 04:12

do you think I should remove internet explorer and try a new download for it starting fresh .. also i dont have internet explorer on my desktop only saved in my start menu its saved there as Internet explorer (No Add-ons) & its the only way to use internet explorer
That was going to be my next suggestion. As for you not having a shorcut for IE on your desktop, I don't feel that has anything to do with it. You can also start EI from Start, All Programs, Accessories, System Tools.
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Postveronica8910 on Sat 19 May 2012, 04:58

I removed internet explorer altogether then installed it again. finally its loading the page there is no add -ons messages appearing now so thats something good, but.... now when i go to the microsoft windows updates I am getting this message instead

You may be unable to access the Windows Update website from Windows XP, Windows 2000 or Windows Server 2003


This issue can occur if your version of Windows is no longer compatible with the Windows Update website.

How to obtain the latest Service Pack
To resolve this issue, install the latest Service pack (SP).

Note: To see what Service Pack version is currently installed, click Start, right-click My Computer, and click Properties. The Service Pack version is listed under System in the General tab.

•Windows XP: The latest Service pack is Service Pack 3 (SP3)
•Windows 2000: The latest Service pack is Service Pack 4 (SP4)
•Windows 2003: The latest Service pack is Service Pack 2 (SP2)

i did this and I am running (SP3)

help... please
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PostSuperdave on Sat 19 May 2012, 22:31

I really don't know what's happening with that computer. Your best bet now would be to contact MicroSoft and see if they can help.

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