locked out with no disc space

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locked out with no disc space

Post by lisam on 8th May 2012, 12:27 pm



HELP!!!! Persistent blue screen

Hi, I got this error (in a blue screen) after installing an automatic Windows install...I clearly have disk space issues, but I can't F8 into safe mode (just keep getting blue screen); I can't restore to good settings (again, blue screen), and I can't access system restore (it too seems disabled). Any suggestions?
full error message is as follows:
0x0000007E
isapnp.sys
address F75E3E4
(oxoooooo5, ox75FE3E4, ox789E528. OxF789E224)
date stamp 480252b8

THANK YOU VERY MUCH!!!




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Re: locked out with no disc space

Post by Superdave on 8th May 2012, 10:47 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.

You may want to consider [You must be registered and logged in to see this link.] to protect against viruses and other threats.
Additionally, purchasing an effective antivirus program is a good idea. This will protect your identity and your computer against all types of viruses and other malware. [You must be registered and logged in to see this link.]
*****************************************************************
Please be sure to follow these instructions to the letter.This tool is meant for an infected system but it will also produce a log which will help me with your problem

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.

  • Place a blank CD-R disc in to your CD burning drive.
  • Download [You must be registered and logged in to see this link.] and double-click on it to burn to a CD using an ISO Burner. One can be found [You must be registered and logged in to see this link.]
  • Reboot your system using the boot CD you just created.
  • Note : If you do not know how to set your computer to boot from CD follow the steps [You must be registered and logged in to see this link.]
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
  • Change Drivers to Non-Microsoft
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\_OTL\MovedFiles
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

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