Smart HDD

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Smart HDD

Post by ragster on Fri 30 Mar 2012, 7:45 am

Hi, here's hoping someone can help me with this.
I somehow have managed to get the Smart HDD virus, used malwarebytes anti malware to remove it & I think I have done so. Problem is there appears to be nothing on my computer now!! Only icons on the desktop malwarebytes anti malware, Internet Explorer, Recycle bin and My Computer. If I look on the All Program button only thing there is malwarebytes anti malware, Outlook Express and Internet Explorer.
The My Documents is completely empty, & all my films & music has disappeared!
BUT I have just looked at My Computer & there ppears to be a lot of space still taken up (what I would expect with whats on the computer).
So it looks like I do still have the virus & its stopping me form seeing & accessing my files.
Please, can anyone help me sort this out?

ragster

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Re: Smart HDD

Post by Superdave on Sat 31 Mar 2012, 4:46 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************

  • Please download Unhide by Grinler from here and save it to your desktop.
  • Double click unhide.exe to run the tool.
  • It will take some time to go through all your files, so please be patient.
  • If this tool doesn´t fix the problem, please let me know.

*****************************************************
SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!


Download SuperAntispyware Free Edition (SAS)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.
**************************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Superdave
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Re: Smart HDD

Post by ragster on Sat 31 Mar 2012, 6:55 am

Many thanks for your help, ran unhide & all seems to be back as it was.
Thanks again.

ragster

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Re: Smart HDD

Post by Superdave on Sat 31 Mar 2012, 9:27 am

We really should continue with the cleaning because I'm quite sure your computer is still infected.

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Re: Smart HDD

Post by ragster on Sun 01 Apr 2012, 2:31 am

ok will do, I misinterpretted your instructions, I thought after running unhide & seeing the results it was done. I will carry on as you suggested & let you know how it goes. Thanks.

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Re: Smart HDD

Post by ragster on Sun 01 Apr 2012, 9:35 pm

Hi Dave,
Ran SuperAntiSpyware and Malwarebytes Anti-malware, as the SuperAntiSpyware report exceeded the amount of characters available in this post I have attached the file. The Malwarebytes Anti-malware report is copied below.
Thanks.

Malwarebytes Anti-Malware (Trial) 1.60.1.1000
[You must be registered and logged in to see this link.]

Database version: v2012.03.31.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Wayne :: PC194765792715 [limited]

Protection: Disabled

31/03/2012 22:30:02
mbam-log-2012-04-01 (00-19-41).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 304037
Time elapsed: 1 hour(s), 43 minute(s), 43 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 7
HKCR\CLSID\{e094d4e8-0e6b-42db-86c7-9c02880369ea} (PUP.FunWebProducts) -> No action taken.
HKCR\TypeLib\{9d9e3ed4-9c56-4800-aa4a-9534f78fd089} (PUP.FunWebProducts) -> No action taken.
HKCR\Interface\{35D6C638-47A9-4AB4-8E78-E43A1D9C1560} (PUP.FunWebProducts) -> No action taken.
HKCR\IWONGInstaller.Start.1 (PUP.FunWebProducts) -> No action taken.
HKCR\IWONGInstaller.Start (PUP.FunWebProducts) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{E094D4E8-0E6B-42DB-86C7-9C02880369EA} (PUP.FunWebProducts) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{E094D4E8-0E6B-42DB-86C7-9C02880369EA} (PUP.FunWebProducts) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Program Files\IWONGEI\Installr\1.bin\9uEZSETP.dll (PUP.FunWebProducts) -> No action taken.

(end)

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Re: Smart HDD

Post by Superdave on Mon 02 Apr 2012, 4:46 am

Please run MBAM again and clean the infections.

Let's run a few more scans to see what turns up.

Please download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it



Click the "Scan" button to start scan

Note: Do not take action against any **Rootkit** entries until I have reviewed the log. Often there are false positives



On completion of the scan click save log, save it to your desktop and post in your next reply
*****************************************************
Download Combofix from any of the links below, and save it to your DESKTOP.

Link 1
Link 2
Link 3

To prevent your anti-virus application interfering with ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.

  • Close any open windows and double click ComboFix.exe to run it.

    You will see the following image:



Click I Agree to start the program.

ComboFix will then extract the necessary files and you will see this:



As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7

It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

If you did not have it installed, you will see the prompt below. Choose YES.



Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

Superdave
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Re: Smart HDD

Post by Sponsored content Today at 6:19 pm


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