Spamhaus.org has blocked me...little help from ISP

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Spamhaus.org has blocked me...little help from ISP

Post by dublin1062 on Wed 07 Mar 2012, 2:13 pm

I sent an email last Monday (2/27/12) to a rather large email group that consists of people who have given permission to be included on this list. I received the "undelivered mail" notices to all addresses on the Knology server. After a week of working with my ISP as well as Knology, all they can tell me is that Spamhaus.org has blocked me. I downloaded Stinger as directed on Spamhaus and ran it with no obvious infections.

I know I'm supposed to post my results from OTL but it keeps hanging up each time I run it and it becomes non-responsive. I am posting my results from aswMRB and Security Check. Any help is greatly appreciated as I am currently unable to send messages to the majority of my email contacts.

aswMBR version 0.9.9.1649 Copyright(c) 2011 AVAST Software
Run date: 2012-03-06 20:33:16
-----------------------------
20:33:16.444 OS Version: Windows 6.1.7601 Service Pack 1
20:33:16.444 Number of processors: 2 586 0xF0D
20:33:16.446 ComputerName: LAPTOP UserName:
20:33:19.631 Initialize success
20:39:52.692 AVAST engine defs: 12030600
20:43:01.509 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-1
20:43:01.515 Disk 0 Vendor: WDC_WD5000BEVT-00A0RT0 01.01A01 Size: 476940MB BusType: 3
20:43:01.544 Disk 0 MBR read successfully
20:43:01.552 Disk 0 MBR scan
20:43:01.580 Disk 0 Windows 7 default MBR code
20:43:01.600 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
20:43:01.618 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 476838 MB offset 206848
20:43:01.628 Disk 0 scanning sectors +976771072
20:43:01.742 Disk 0 scanning C:\Windows\system32\drivers
20:43:27.101 Service scanning
20:44:31.000 Modules scanning
20:44:57.856 Disk 0 trace - called modules:
20:44:57.893 ntkrnlpa.exe CLASSPNP.SYS disk.sys ataport.SYS halmacpi.dll intelide.sys PCIIDEX.SYS atapi.sys
20:44:58.254 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x866ca030]
20:44:58.275 3 CLASSPNP.SYS[8cfac59e] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP1T0L0-1[0x8625d338]
20:45:00.179 AVAST engine scan C:\Windows
20:45:03.514 AVAST engine scan C:\Windows\system32
20:50:50.399 AVAST engine scan C:\Windows\system32\drivers
20:51:16.437 AVAST engine scan C:\Users\Marcia Chambliss
21:03:57.452 Disk 0 MBR has been saved successfully to "C:\Users\Marcia Chambliss\Desktop\MBR.dat"
21:03:57.465 The log file has been saved successfully to "C:\Users\Marcia Chambliss\Desktop\aswMBR.txt"

Results of screen317's Security Check version 0.99.31
Windows 7 Service Pack 1 x86
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Avira Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Secunia PSI (2.0.0.3003)
Java(TM) 6 Update 22
Java(TM) 6 Update 31
Java version out of date!
Adobe Flash Player 11.1.102.62
Adobe Reader X (10.1.1)
Mozilla Firefox (10.0.2)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Avira Antivir avgnt.exe
Avira Antivir avguard.exe
``````````End of Log````````````


dublin1062

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Re: Spamhaus.org has blocked me...little help from ISP

Post by Gabethebabe on Wed 07 Mar 2012, 6:03 pm

Hi there dublin1062!

I am Gabethebabe and I will be helping you with this issue. Before we start some general remarks/rules:
  • Whilst Im helping you, please follow my instructions carefully and do not experiment on your own or accept help from other persons.
  • Feel free to ask questions! Especially if my instructions are not clear. Im here to help, not confuse you.
  • I will try and respond quickly, but please understand I do have a real life (job, wife, 3 kids, kinky hobbies).
  • Stick with me till the end. If your computer starts running better, doesnt mean it is clean yet!

====================

Time to use ComboFix by sUBs, a powerful tool that you are advised not to run without supervision of a trained malware helper. Please visit this webpage and read the tutorial on using ComboFix very carefully. After that download the tool and save it to your desktop.

Doubleclick ComboFix.exe to run the tool. Please post its log back here.

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Re: Spamhaus.org has blocked me...little help from ISP

Post by dublin1062 on Thu 08 Mar 2012, 4:28 am

Thanks for responding - couple of questions before I run ComboFix. From what I read on Spamhaus.org, I wonder if it's my ISP that is listed in the CBP rather than me. I say that because I don't get an immediate pop-up but a returned email after my emails have been sent. Is it indeed possible that this isn't an issue in my computer?

Second, I am in the process of backing up my computer with CrashPlan - do I need to suspend that backup?

Thanks!

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Re: Spamhaus.org has blocked me...little help from ISP

Post by dublin1062 on Thu 08 Mar 2012, 6:50 am

UPDATE...after having a VERY serious conversation with my ISP tech support this morning in which I quoted the Spamhaus.org verbiage on the possibility that it was my ISP rather than my individual email, I have now been able to send emails to two different Knology customers without the undelivered message.

Holding my breath that this is resolved...

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Re: Spamhaus.org has blocked me...little help from ISP

Post by Gabethebabe on Thu 08 Mar 2012, 8:10 pm

dublin1062 wrote:Second, I am in the process of backing up my computer with CrashPlan - do I need to suspend that backup?Thanks!
Backing up data is always a good idea. So many data losses could have been prevented by taking the time to do just that.

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Re: Spamhaus.org has blocked me...little help from ISP

Post by dublin1062 on Thu 15 Mar 2012, 7:26 am

Just a follow-up and to let you know that we can close this thread - it has been determined that it IS my ISP that has been blocked, and not that I have an problem on my end. As always, thanks for the prompt reply and offer to help - GeekPolice is the best!

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Re: Spamhaus.org has blocked me...little help from ISP

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