Trojan.Agent

Page 2 of 2 Previous  1, 2

View previous topic View next topic Go down

Trojan.Agent

Post by musicabonita on Tue 31 Jan 2012, 3:52 pm

First topic message reminder :

Hi,
I am new to this forum and very grateful for it. The problem that I've been having is related to a Trojan.Agent and/or Trojan.Fakems. I got this yesterday. I was in the middle of something and then all of a sudden my computer shut down. Now every time I start it in Normal Mode it will eventually give me the bluescreen of death with a long message that I never have time to read.

I think maybe this trojan is removable because I still can get in normal mode and can get into safe mode with no problem (which is what I am in now). I have ran Malwarebytes, Super AntiSpyware and Spybot and they have all found infections but there has still been no relief from the symptoms.

The below posts are the files that you asked for except for the extras.txt. For some reason that did not open. Is there a way to get to it?

Thanks for any help you can give.


aswMBR version 0.9.9.1532 Copyright(c) 2011 AVAST Software
Run date: 2012-01-30 21:44:37
-----------------------------
21:44:37.024 OS Version: Windows x64 6.1.7601 Service Pack 1
21:44:37.024 Number of processors: 2 586 0x2502
21:44:37.025 ComputerName: MUSICABONITA-PC UserName: musicabonita
21:44:38.164 Initialize success
21:48:13.577 AVAST engine defs: 12013000
21:48:22.171 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
21:48:22.174 Disk 0 Vendor: WDC_WD25 01.0 Size: 238475MB BusType: 3
21:48:22.176 Device \Driver\iaStor -> MajorFunction fffffa80034b95c4
21:48:22.179 Disk 0 MBR read successfully
21:48:22.181 Disk 0 MBR scan
21:48:22.185 Disk 0 Windows VISTA default MBR code
21:48:22.189 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 13000 MB offset 2048
21:48:22.204 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 26626048
21:48:22.249 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 225373 MB offset 26830848
21:48:22.255 Service scanning
21:48:23.410 Modules scanning
21:48:23.440 Disk 0 trace - called modules:
21:48:23.447
21:48:24.954 AVAST engine scan C:\Windows
21:48:28.722 AVAST engine scan C:\Windows\system32
21:48:40.178 File: C:\Windows\system32\consrv.dll **INFECTED** Win32:Sirefef-HO [Rtk]
21:50:23.800 File: C:\Windows\assembly\GAC_32\Desktop.ini **INFECTED** Win32:Sirefef-FQ [Drp]
21:50:27.533 File: C:\Windows\assembly\GAC_64\Desktop.ini **INFECTED** Win32:Sirefef-HO [Rtk]
21:51:58.297 AVAST engine scan C:\Windows\system32\drivers
21:52:23.397 AVAST engine scan C:\Users\musicabonita
21:53:15.886 Disk 0 MBR has been saved successfully to "C:\Users\musicabonita\Desktop\MBR.dat"
21:53:15.894 The log file has been saved successfully to "C:\Users\musicabonita\Desktop\aswMBR.txt"




Results of screen317's Security Check version 0.99.30
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Norton 360
McAfee Security Scan Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
TuneUp Utilities 2011
TuneUp Utilities Language Pack (en-US)
TuneUp Utilities 2011
Java(TM) 6 Update 22
Java(TM) 6 Update 26
Java version out of date!
Adobe Reader X (10.1.1)
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbam.exe
``````````End of Log````````````


musicabonita

Newbie Surfer
Newbie Surfer

Posts : 20
Joined : 2012-01-31
Operating System : Windows 7

View user profile

Back to top Go down


Re: Trojan.Agent

Post by musicabonita on Thu 16 Feb 2012, 3:15 pm

I'll try this tomorrow. Based on what you've seen so far... Do you think there is still a chance that my computer can be saved.

musicabonita

Newbie Surfer
Newbie Surfer

Posts : 20
Joined : 2012-01-31
Operating System : Windows 7

View user profile

Back to top Go down

Re: Trojan.Agent

Post by Superdave on Fri 17 Feb 2012, 5:09 am

Based on what you've seen so far... Do you think there is still a chance that my computer can be saved. .
It's difficult to say. I'm still trying to determine why you're getting the BSOD's. Most BSOD's are caused by defective software or hardware.

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Trojan.Agent

Post by musicabonita on Fri 17 Feb 2012, 2:17 pm

I tried to do the scan and it said it couldn't do it while the disk was in use.

I appreciate all of your help so far but honestly, I just think I need to wipe out my hard drive. Thank you so much for trying to figure out what is wrong but I don't think anything can be done. The cause of the issue still hasn't been determined so I don't think i have any other choice.

In your opinon, will this get rid of any virus, trojan's or issues I may have?

musicabonita

Newbie Surfer
Newbie Surfer

Posts : 20
Joined : 2012-01-31
Operating System : Windows 7

View user profile

Back to top Go down

Re: Trojan.Agent

Post by Superdave on Sun 19 Feb 2012, 5:34 am

In your opinon, will this get rid of any virus, trojan's or issues I may have?.
If you do a complete reformat it will clean your harddrive. Sorry that it had to come to this. Good luck

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Trojan.Agent

Post by musicabonita on Fri 24 Feb 2012, 12:26 pm

Thanks so much for all your help. I have one more question please. I am trying to reformat my drive using the CD-Rom. I put the System CD in and pushed F12 like the instructions said that came with the CD (from Acer). For some reason when I push F12 as the computer is restarting (with the CD in the drive), it just start up as normal.

My cd-rom drive is crappy. Is it possible to reformat my drive using an external cd-rom drive instead of the internal one? will that work the same way or is it a bad idea.

musicabonita

Newbie Surfer
Newbie Surfer

Posts : 20
Joined : 2012-01-31
Operating System : Windows 7

View user profile

Back to top Go down

Re: Trojan.Agent

Post by Superdave on Fri 24 Feb 2012, 1:45 pm

My cd-rom drive is crappy. Is it possible to reformat my drive using an external cd-rom drive instead of the internal one? will that work the same way or is it a bad idea..
That should work but you may have to change your boot order in BIOS to accomodate the external drive.

If you do not know how to set your computer to boot from CD follow the steps here

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

More issues

Post by musicabonita on Sun 26 Feb 2012, 1:35 am

Hi,
This might be out of the realm of this thread but I will ask anyway. Now I am having a new problem. I finally got the computer to boot to CD and I wen through the entire process of reinstalling windows. Everything went okay until I had to do the restart your computer to begin set up or whatever it says.

When it restarted, everything looked normal and it went to a black screen and it said set up is about to begin (i'm paraphrasing) suddenly I get an error message saying that "to install windows, click ok to restart the computer and then restart the installation". Then the computer restarts but I wind up getting the same error message?

Any ideas on how to fix this? Should I start another thread for this issue? Thanks.

musicabonita

Newbie Surfer
Newbie Surfer

Posts : 20
Joined : 2012-01-31
Operating System : Windows 7

View user profile

Back to top Go down

Re: Trojan.Agent

Post by musicabonita on Sun 26 Feb 2012, 1:48 am

I forgot to say that I used the Acer eRecovery discs to reinstall windows. I was under the impression that doing a reinstall of windows would wipe my hard drive. Am i misinformed on that? Do I have clean the hard drive then reinstall windows? I can't get a clear understanding of that.

Edit: Also based on the research I've done, it seems like there are some changes that can be made in BIOS to help fix the problem. However, any of the changes they suggest, I can't find those settings (voltage, plug and play, etc.). It seems my options in BIOS are very limited.

musicabonita

Newbie Surfer
Newbie Surfer

Posts : 20
Joined : 2012-01-31
Operating System : Windows 7

View user profile

Back to top Go down

Re: Trojan.Agent

Post by Superdave on Sun 26 Feb 2012, 7:36 am

Do I have clean the hard drive then reinstall windows? I can't get a clear understanding of that
The Recovery disks will take your computer back to the day you purchased it.
Also based on the research I've done, it seems like there are some changes that can be made in BIOS to help fix the problem.
I seriously doubt you can fix that in the BIOS. Your best bet would be to try to get the Recovery to work. Then, if you're still having problems, we can try to fix that.

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Trojan.Agent

Post by musicabonita on Thu 01 Mar 2012, 2:56 am

Dave I appreciate your help and patience so much. After about a month of trying to work on this issue and getting no where, I just decided to get a new computer. I will still try and fix the problem but I have a business and I can't be hindered from it any longer.

Thanks a bunch!

musicabonita

Newbie Surfer
Newbie Surfer

Posts : 20
Joined : 2012-01-31
Operating System : Windows 7

View user profile

Back to top Go down

Re: Trojan.Agent

Post by Superdave on Thu 01 Mar 2012, 5:59 am

musicabonita wrote:Dave I appreciate your help and patience so much. After about a month of trying to work on this issue and getting no where, I just decided to get a new computer. I will still try and fix the problem but I have a business and I can't be hindered from it any longer.

Thanks a bunch!

Sorry it had to come to this. Good luck

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Trojan.Agent

Post by Sponsored content Today at 9:22 am


Sponsored content


Back to top Go down

Page 2 of 2 Previous  1, 2

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum