False Java Update notification - MS Antispyware - de-activated windows 7 etc

Page 3 of 3 Previous  1, 2, 3

View previous topic View next topic Go down

False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Thu 01 Dec 2011, 1:37 pm

First topic message reminder :

Hi,

I had a bogus java update notifier which yielded an error stating something like "unable to download update".
I ran CCcleaner and did not see anything strange immediately.
The next time I used the computer MS Security Essentials pops up with a warning and it cleaned it before I could look at it in detail, MS Antispyware pops up and takes over the screen. Task Manager will launch but before any action can be taken it closes. I am unable to run any tools. Power off.
Safe mode
I uninstalled MS Antispyware via the add/remove app. Scanned and deleted all files created within the last hour.
Ran CCcleaner.
Reinstalled AntiMalware Bytes updated and scanned - clean.
Reboot
Back into windows and all my desktop files are gone, and my user account has lost all user program settings. Windows is no longer activated and MS Security Essentials is disabled due to the status of Windows not being a valid license.
I correct the license issue - reboot - then have to reset all my program settings etc. Restore thunderbird email database from backup as well as firefox bookmarks etc as all was wiped.
Uninstalled and re-downloaded java from website. Installed Adaware Free, Installed MS Malicious Software Removal Tool, Updated AntiMalware Bytes, and MS Security Essentials, and ran a continuous scan with all four simultaneously for 2 days. No items discovered.

Here is the continuing symptom:
If I open explorer and browse to my user account and just let it sit, every few minutes I will get a series of popups stating: "Location is not available C:\Users\Kevin\MyDocuments is not accessible. Access is denied." Then all the files in the profile pop up with the same warning as I hit ESC only to end with the last file being renamed in giberish for a few seconds in blue text (I have screen captures of this). Then it all pops back to normal.

I ain't never seen my computer do that - It happens like clockwork every few minutes.

All my scans run with the above were clean.

Ran OTL and aswMBR but......
I cannot seem to attach any of the logs - i get an error about the attachment, and if I paste even just the OTL.txt file I get "the posted message is too long."

Give me an email and I will send them.

HELP!!

Cyber

cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down


Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Thu 22 Dec 2011, 5:24 pm

Well, I notice that MS Security Essentials was not starting automatically, so I added the icon to the startup group.

Also I am trying to update Itunes and even when I run the install as admin I get the error:

The path "C:\Users\Kevin\AppData\Local\Apple\Apple Software Update\iTunes.msi cannot be found. Verity that you have access to this location and try again, or tyr to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes.

Well the folder and file is there.... i finally just tried double clicking on the iTunes.msi file and it worked....

Something is just not right. Stumped.


cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Thu 22 Dec 2011, 6:23 pm

I did the test again on the personal folders - still get the access denied and weird glif chinese characters - just as before.

So no beneficial change.

cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Fri 23 Dec 2011, 3:07 am

I am heavily considering a full drive wipe and reinstall. Any comments?

cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by Superdave on Fri 23 Dec 2011, 7:16 am

I am heavily considering a full drive wipe and reinstall. Any comments?.
If you can save your important data, that could be the fastest way to go. We could be hacking away at this for another two weeks or more. If you do a re-format be sure to scan your documents, files, pictures, music with at least two good AV scanners before putting them back on your computer.

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Fri 23 Dec 2011, 7:29 am

I have a D drive with almost all my data on it - I don't like keeping all my data on the C - for just this reason.

I am very frustrated that we cannot get a handle on this. I never had a virus that I could not find and at least id.

With all the tools we have thrown at this I just don't have any more tricks!

Someone out there has come up with something very subtle and hard to find - and worse yet we don't know what it does.

I am willing to try one more round if you are but we need to step up to a new level - this aint no ordinary bug.

cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by Superdave on Sat 24 Dec 2011, 6:27 am

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.



Set the slider to Maximum.



IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.



On the General tab, make sure all of the boxes are checked.



On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.


Click Create Report to run it.


It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to [You must be registered and logged in to see this link.] If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply..

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Tue 03 Jan 2012, 3:29 am

Sorry for the delay - I was out of town.

Here is the link:

[You must be registered and logged in to see this link.]

cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by Superdave on Thu 05 Jan 2012, 7:34 am

Please uninstall your version of MBAM and download the new one. Please post the log.

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Thu 05 Jan 2012, 1:41 pm

Malwarebytes Anti-Malware 1.60.0.1800
[You must be registered and logged in to see this link.]

Database version: v2012.01.04.06

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Kevin :: KEVINSDESKTOP [administrator]

1/4/2012 6:40:03 PM
mbam-log-2012-01-04 (18-40-03).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 419659
Time elapsed: 48 minute(s), 13 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by Superdave on Mon 09 Jan 2012, 1:25 pm

Sorry for being late.
This link might help take ownership of the folders.

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by cybernazi on Tue 17 Jan 2012, 3:07 pm

no effect.....

cybernazi

Rookie Surfer
Rookie Surfer

Posts : 69
Joined : 2010-08-07
Operating System : Windows 7 Pro

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by Superdave on Wed 18 Jan 2012, 6:21 am

We are out of ideas as how to fix this problem. Sorry.

Superdave
Tech Staff


Tech Staff

Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: False Java Update notification - MS Antispyware - de-activated windows 7 etc

Post by Sponsored content Today at 10:59 am


Sponsored content


Back to top Go down

Page 3 of 3 Previous  1, 2, 3

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum