AVG 2011

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AVG 2011

Post by chips on Tue 15 Nov 2011, 2:19 pm

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Okay, so I have the paid version of AVG 2011 and everything has been working alright until up to a week or so ago. I was having issues with the laptop freezing up and other miscellaneous issues. I just figured it needed a little clean up and possibly had a corrupt program so it allowed me to do the updates to the AVG 2011 and updated it to AVG 2012 with the new virus definitions. When I ran the program it came up with nothing so I thought great, must just be a corrupt file or something. Then I went ahead and tried to open Microsoft Word to work on a document I need to get done...that's when I knew something else was going on. It brought up macro errors. With Publisher everything was in another language and was scribbly...something is really wrong. So I did a system restore to a week ago and now I can open Word and Publisher no problem but I have no virus program that will work. It will not allow me to download Malwarebytes - says its a virus - but I don't have a virus program on so how can that be. So obviously I have a virus shutting my stuff down...Please help!

chips

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Re: AVG 2011

Post by chips on Sat 19 Nov 2011, 4:17 pm

Okay so the OTL.exe file that was on my zip drive that I downloaded to get this show on the road came up with a virus in my AVG....it was a Trojan horse Agent3.AXVV. First time something has actually come up since I started scanning and trying to find what was going on. Could this have caused some of the trouble?

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Re: AVG 2011

Post by chips on Sat 19 Nov 2011, 5:44 pm

Interesting tidbit of info....downloaded Panda Cloud and removed AVG 2011....found no viruses and my computer froze three times....so not the AVG that's the issue

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Re: AVG 2011

Post by Gabethebabe on Mon 21 Nov 2011, 7:09 am

Ok, so you can reinstall AVG if that is not the problem.

There is a minute possibility that you have a MBR infection that dodged the aswMBR scan, but it is more likely that your computer is clean and there is some other conflict that is bugging you.

If you want to be completely sure that you do not have an MBR infection, do this:
====================

Download MBRCheck by a_d_13 from either of the following mirrors and save it to your system disk (probably C:\).
  • Mirror #1
  • Mirror #2
  • Mirror #3

We are going to create a boot CD to help us with your problem.

  • You will need a blank CD to burn the boot CD
  • Download OTLPEStd.exe by OldTimer from here (a big download)
  • Double-click on OTLPEStd.exe to burn the boot CD
  • Reboot your system using the boot CD you just created. If you dont know how to boot from CD, check out this page
  • Booting will take quite some time, so please be patient
  • Finally you should see the REATOGO-X-PE desktop.
  • Browse to your system disk, run mbrcheck.exe and post the resulting log back here.

====================

If this comes up clean, as I think it will, probably you are going to have to troubleshoot a bit. Im no expert in windows troubleshooting, but what I would do is to try and uninstall some of the software you have installed and see if this has a positive effect.

In the OTl log you can find active processes on your computer - might try out and see if either of those is causing problems.
PRC - [2011/11/15 07:36:54 | 000,584,192 | ---- | M] (OldTimer Tools) -- H:\OTL.exe
PRC - [2011/10/12 11:23:54 | 000,247,968 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe
PRC - [2011/06/06 11:55:28 | 000,064,952 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2011/03/28 16:07:50 | 000,094,264 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
PRC - [2011/03/09 18:24:44 | 002,708,024 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG10\avgfws.exe
PRC - [2011/02/28 17:44:14 | 000,391,432 | ---- | M] (Microsoft Corporation.) -- C:\Program Files (x86)\Microsoft\BingBar\BingBar.exe
PRC - [2011/02/28 17:44:14 | 000,259,336 | ---- | M] (Microsoft Corporation.) -- C:\Program Files (x86)\Microsoft\BingBar\BingApp.exe
PRC - [2011/02/25 09:46:22 | 000,249,648 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
PRC - [2011/02/23 16:11:22 | 000,323,584 | ---- | M] (Eastman Kodak Company) -- C:\Program Files (x86)\Kodak\Kodak EasyShare software\bin\EasyShare.exe
PRC - [2011/02/18 10:47:12 | 000,079,192 | ---- | M] (Research In Motion Limited) -- C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
PRC - [2011/01/12 17:00:42 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2011/01/12 17:00:38 | 000,283,160 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
PRC - [2010/12/13 13:48:18 | 000,318,520 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
PRC - [2010/12/10 23:02:24 | 000,136,488 | ---- | M] (CyberLink) -- C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
PRC - [2010/12/07 06:06:00 | 000,249,672 | ---- | M] (HP) -- C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
PRC - [2010/12/07 06:05:52 | 000,634,696 | ---- | M] (HP) -- C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
PRC - [2010/12/07 06:05:38 | 000,142,664 | ---- | M] (HP) -- C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
PRC - [2010/11/24 22:26:40 | 000,075,048 | ---- | M] (cyberlink) -- C:\Program Files (x86)\CyberLink\Shared files\brs.exe
PRC - [2010/11/23 11:26:48 | 002,656,280 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
PRC - [2010/11/23 11:26:44 | 000,325,656 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
PRC - [2010/11/17 10:53:16 | 000,113,288 | ---- | M] (Renesas Electronics Corporation) -- C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
PRC - [2010/11/09 16:20:36 | 000,586,296 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
PRC - [2010/11/09 16:20:34 | 000,026,680 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
PRC - [2010/10/27 18:17:52 | 000,207,424 | ---- | M] (ArcSoft Inc.) -- C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
PRC - [2010/07/29 19:39:24 | 000,013,600 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
PRC - [2010/03/18 10:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) -- C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
PRC - [2010/02/03 00:08:56 | 000,087,336 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
PRC - [2008/06/09 23:00:00 | 000,032,768 | ---- | M] (Sage Software) -- C:\Program Files (x86)\winsim\ConnectionManager\Simply.SystemTrayIcon.exe
PRC - [2008/06/09 23:00:00 | 000,024,576 | ---- | M] (Sage Software) -- C:\Program Files (x86)\winsim\ConnectionManager\SimplyConnectionManager.exe

====================

Another tool you could try and use is Process Explorer. When your computer hangs, maybe you can see which process is taking up 100% of your CPU.


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Re: AVG 2011

Post by chips on Fri 09 Dec 2011, 3:54 pm

Hi, sorry, I got swamped with work and haven't been able to deal with this computer until now...just wanted to let you know that I am still needing help. Thanks I'm just about to try your last suggestions...I'll let you know how it goes....

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Re: AVG 2011

Post by chips on Fri 09 Dec 2011, 5:15 pm

Okay, I attempted to boot with OTLPEStd.exe but I got an error message that said this operation has been stopped because it could cause damage to the computer...here's the coding that came as to what to look up to figure out what the issue is: stop: 0x0000007E (0xc0000005, 0xF3B8D66, 0xF78D9EA4, 0xF78D9BA0)

acpi.sys - address F73B8D66 base at F73AD000, datestamp 41107d27

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Re: AVG 2011

Post by Gabethebabe on Mon 12 Dec 2011, 3:47 am

chips wrote:Okay, I attempted to boot with OTLPEStd.exe

I assume you are saying that you tried to boot with the CD that was created with OTLPEStd.exe?
or did the burning of the CD fail ?

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Re: AVG 2011

Post by chips on Mon 12 Dec 2011, 6:02 pm

Yes, I tried to boot with the CD I created and it failed...it did not work.

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Re: AVG 2011

Post by Gabethebabe on Mon 12 Dec 2011, 8:53 pm

Well, if OTLPE doesnt work for you, I think thee is not much I can do for you.
Your computer appears to be completely clean of malware. The freezing business can have many causes. Id try and troubleshoot a bit, uninstalling programs that normally start when you boot your computer and see if that has a positive effect. Use Process Explorer to verify which processes are using up your CPU.

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Re: AVG 2011

Post by chips on Mon 12 Dec 2011, 9:03 pm

Hello Gabethebabe:

Thank you so very much for your patience. I decided to flush the whole computer (after I moved all my important files) and start from scratch. I'm pretty sure you are right that it is a program conflict so I'm going to slowly readd the programs I like to use and go from there. Much appreciated for your time...very grateful.


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Re: AVG 2011

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