Connected to Internet but Browsers Don't Work

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Connected to Internet but Browsers Don't Work

Post by pherocity on 18th July 2011, 8:47 pm

Hello,

I own a Toshiba Satellite L505 with Windows 7 as the operating system. The problem I'm having is that although I'm quite sure I have a strong internet connection, not one of my browsers (i.e. Firefox 4, Google Chrome, or IE) are able to go to load any online addresses. I'm connected to the internet via wires through a router using a cable modem. I've looked at other forums for help, but following their advice hasn't gotten me any substantial results so far.
Below is what is given when I type in "ipconfig /all" into my command prompt:

Windows IP Configuration
-Host Name: PeterPham-PC
-Primary Dns Suffix:
-Node Type: Hybrid
-IP Routing Enabled: No
-WINS Proxy Enabled: No
Wireless LAN adapter Wireless Netowrk Connection:
-Media State : Media disconnected
-Connection-specific DNS Suffix:
-Description: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
-Physical Address: 00-260B6-31-30-E0
-DHCP Enabled: Yes
-Autoconfiguration Enabled : Yes

Ethernet adapter Local Area Connection:
-Connection-specific DNS Suffix: Realtek PCIe FE Family Controller
-Physical Address: 00-1E-FE-4E-42
-DHCP Enabled: Yes
-Autoconfiguration Enabled: Yes
-Link-local IPv6 Address: fe80::5937:3e52:4b83:cef3x11
-IPv4 Address: 192.168.0.100
-Subnet Mask: 255.255.2555.0
-Lease Obtained: Monday, July 18, 2011 2:02:43 PM
-Lease Expires: Monday, July 25, 2011 2:06:03 PM
-Default Gateway: 192.168.0.1
-DHCP Server: 192.168.0.1
-DHCPv6 IAID: 234888755
-DHCPv6 Client DVID: 00-01-00-01-15-B4-CA-F0-00-1E-33-FE-4E-42
-DNS Servers: 192.168.0.1
-NetBIOS over Tcpip: Enabled

Tunnel adapter isatap.{895D8529-2E8A-4E3F-87ED-83C26D57BCF1}:
-Media State: Media disconnected
-Connection-specific DNs Suffix:
-Description: Microsoft ISATAP Adapter
-Physical Address: 00-00-00-00-00-00-00-E0
-DHCP Enabled : No
-Autoconfiguration Enabled: Yes
-IPv6 Address: 2001:0:4137:9e76:1095"926:3f57:ff9b
-Link-local IPv6 Address: fe80::1095:926:3f57:ff9b%15
-Default Gateway: ::
-NetBIOS over Tcpip: Disabled

Tunnel adapter isatap.{FE98FD3E-D0F7-49DC-AF2B-3C5BF10F2DBF}:
-Media State: Media disconnected
-Connection-specific DNs Suffix:
-Description: Microsoft ISATAP Adapter #3
-Physical Address: 00-00-00-00-00-00-00-E0
-DHCP Enabled: No
-Autoconfiguration Enabled: Yes

Additionally I've performed the ping tests with my ip address, my default gateway, my dns server, 8.8.8.8 and yahoo.com with all for packages with 4 sent and received. If there is any advice you have feel free to post it here, I really have no where else to go besides the local Best Buy's Geek Squad.


Last edited by pherocity on 18th July 2011, 8:49 pm; edited 1 time in total (Reason for editing : Forgot to add how my internet is connected.)

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Re: Connected to Internet but Browsers Don't Work

Post by Jan2011 on 19th July 2011, 4:26 pm

Looking at your ipconfig and from your ping test, you do have connectivity. The problem is that something is preventing your browsers from working.

Check your firewall. Try turning it off for just a test.

Check your hosts file. It's located at C:\WINDOWS\system32\drivers\etc. Open it with Notepad and it should look something like:
# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

All those lines with # are just comments.

If there is anything after 127.0.0.1 localhost, that you didn't put in, then you may have a malware issue.

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Re: Connected to Internet but Browsers Don't Work

Post by crazyman62 on 28th September 2011, 5:50 pm

kinda going out on a hint here, but are your browsers in offline mode?

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Re: Connected to Internet but Browsers Don't Work

Post by Deheart on 5th October 2011, 4:40 am

I have somewhat of a similar problem that may or may not be caused by the same thing.

I posted in this thread http://www.GeekPolice.net/t27954-win-7-can-t-connect-to-public-wifi about how another site mentions that it may be interference from your AV. Coincidence or not, I also have a Toshiba brand netbook.

Since my problem is with public wifi (home wifi seems to work just fine) I can"t test to see if a physical connection will work, but besides that our problems do seem similar.

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Re: Connected to Internet but Browsers Don't Work

Post by rrennie on 6th November 2011, 4:18 pm

localhost does not exist in windows 7 :-

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost


Try changing your routers dns to a public dns addressor use direct dns for your ISP instead of the 192.168 option

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Re: Connected to Internet but Browsers Don't Work

Post by Buttons on 6th November 2011, 6:51 pm

Welcome to GeekPolice!

Please read here and post here to receive malware assistance.

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