Help

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Help

Post by Goldielocks269 on Tue Jun 07, 2011 6:21 pm

Hi, I was on google searching for tickets for NYC - anyway, computer froze up - so I had to turn it off. Anway, have had many viruses before and have been pretty good about getting rid of them but this one is a killer. Okay when it goes into Windows normally its tells me my dell dock language is missing and on my desktop - dell, microsoft office, etc., shows empty. It won't let me run maleware bytes tell me there is something wrong with or access any other anti-virus programs.

So I have tried safemode with networking, with commands - nothing... tried to run runkill, won't let me do anything keeps shutting me down. Does anyone know what type of virus this is?

Thanks!

P.S. Strange thing anything I am getting a virus my java screen comes up - this time it did not.

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Re: Help

Post by Belahzur on Tue Jun 07, 2011 6:26 pm

Hello.

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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