MS REMOVAL TOOL INFECTION

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MS REMOVAL TOOL INFECTION

Post by roseytaos on Wed 11 May 2011, 11:46 am

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Hi - I'm writing from another computer...the infected machine is in safe mode -- and running a malwarebytes full scan. I don't seem to be able to get on the internet to download anything - or send you any scan results. I might have a double usb cable that could let me patch this computer to that one? Hope you can help! This virus seems scary/nasty!!!

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun 05 Jun 2011, 8:22 am

Good news - that worked and I am now connected to the internet. I'm still not writing from the previously infected machine bc I want to know if there's anything I should do (ie check firewall, protection, anti virus software) before going online? I used to use microsoft security essentials and spybot s&d. The machine did just install some automatic microsoft updates--but it is still saying that the Intel PROSet software is unable to detect a supported wireless adapter. I'm sure I can get everything I need from that dell page. For now though, I am happy to be connected to the internet!
R

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun 05 Jun 2011, 9:26 am

If you can get the drivers issue sorted you'll be well on your way. For now, just use it to get to the Dell site and we'll sort out a protection schema later

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun 05 Jun 2011, 12:58 pm

ok. Btw - Windows Updater has found 74 updates. Do I want to install them all?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun 05 Jun 2011, 1:04 pm

Not yet. We'll do that later

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun 05 Jun 2011, 1:26 pm

Just dowloaded this quickset application-- and to finish installing it sent me to download this microsoft netframeworking thing. But then to finish installing that it's telling me to install the 32 bit windows imaging component and then run setup. Should I do all this? The Quickset Application is categorized as optional. If yes, I assume we are the _deu.exe?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun 05 Jun 2011, 3:53 pm

You can skip over that for now. It sounds like it hinges on some Windows Updates we haven't gotten around to installing.

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Mon 06 Jun 2011, 3:40 am

Hi Crush -- okay I've downloaded everything that will take from the dell support page. Interesting issue -- i'm still getting a "driver is not installed" icon on the bottom of the screen. When I click it, I'm instructed to check the device manager for the Network Adapters, then repair the Intel PROSet/Wireless item. Thing is, I've got 3 things listed under Network Adapters -- 1394 Net Adapter, Broadcom 440x 10/100 Integrated Controller, and Dell Wireless 1395 WLan mini card, which I believe is the one that got me to connect. So maybe I don't need this Intel Proset adapter? If not, how can I get it to bug off and not bother me with the "driver missing" messages?
R


Last edited by roseytaos on Tue 07 Jun 2011, 6:43 am; edited 1 time in total

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Mon 06 Jun 2011, 4:39 am

Ok. Hope they all go well

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Tue 07 Jun 2011, 7:32 am

Hi Crush -- okay I've downloaded everything that will take from the dell support page. Interesting issue -- i'm still getting a "driver is not installed" icon on the bottom of the screen. When I click it, I'm instructed to check the device manager for the Network Adapters, then repair the Intel PROSet/Wireless item. Thing is, I've got 3 things listed under Network Adapters -- 1394 Net Adapter, Broadcom 440x 10/100 Integrated Controller, and Dell Wireless 1395 WLan mini card, which I believe is the one that got me to connect. So maybe I don't need this Intel Proset adapter? If not, how can I get it to bug off and not bother me with the "driver missing" messages?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Tue 07 Jun 2011, 9:09 am



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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Tue 07 Jun 2011, 1:23 pm

Now writing from restored machine. Deleted Intel software. Don't seem to miss it. What next?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Tue 07 Jun 2011, 1:26 pm

Are all drivers up to date? Are there any yellow !'s in Device Manager? (accessed via Start>Run devmgmt.msc Enter)

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Tue 07 Jun 2011, 3:00 pm

Expanded everything in device manager--no yellow.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Wed 08 Jun 2011, 4:06 am

Fantastic. Let's follow up with installing those updates

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Thu 09 Jun 2011, 1:58 am

Updates installed. Can I install some basic stuff like adobe flash player?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Thu 09 Jun 2011, 12:00 pm

Absolutely

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Fri 10 Jun 2011, 3:24 am

Ok Crush -- so far so good. What are my next steps?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Fri 10 Jun 2011, 4:55 am

All updates installed? Nice!

Is there an antivirus and protection schema on the machine?

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Fri 10 Jun 2011, 4:58 am

Security Essentials shows a firewall on, but no antivirus protection.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Fri 10 Jun 2011, 9:17 am

Hi,

Then we need to get one installed. I would recommend Avast free

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sat 11 Jun 2011, 2:15 am

okay - Avast installed.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sat 11 Jun 2011, 7:17 am

Next comes the other programs. Again, up to you what you install but, I would recommend:

Malwarebytes Anti-Malware
Spywareblaster for passive protection
SpywareGuard for the same purpose

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun 12 Jun 2011, 1:11 am

I've installed those three suggestions. For Spywareblaster I had to choose between cookie protection and something else beginning with an a --- I chose the first one which wasn't the cookie one. The machine is working great. Anything else I need to do at this point?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun 12 Jun 2011, 4:44 am

Hi,

You'll need to configure Spywareblaster

See here:
[You must be registered and logged in to see this link.]

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun 12 Jun 2011, 7:59 am

ok. I enabled all protection. Hey - quick question. How do I set things up so that when I download something, it always asks me where I want it to be saved?

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Re: MS REMOVAL TOOL INFECTION

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