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MS REMOVAL TOOL INFECTION

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Mon May 16, 2011 3:10 pm

Good morning Crush. Hope you had a good weekend. I've found a bunch of discs -- 1) Operating System Reinstallation 2) Application 3) Drives and Utilities 4) Microsoft Works 9 I'm ready to proceed with the reformatting. I just wanted to double check with you that its not possible that we got some kind of "false positive". I totally trust your expertise--just found it odd that the machine seems to be running well and that over the weekend the spybot, malwarebytes and microsoft security essentials scans came up with nothing. Again, I'll do whatever you suggest. Thanks!

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Mon May 16, 2011 5:15 pm

Personally, just for peace of mind I would go ahead with the reformat. We could probably chase this down and remove it but there's no telling what would happen along the way, how long it would take etc.

You've got everything you'll need to reformat and get up and running very fast

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Mon May 16, 2011 6:28 pm

Okay, sounds good. It looks like I will have a chunk of time Wed AM to reformat. I will have another computer from which I can be in touch with you during that process. Thanks again for your help.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Mon May 16, 2011 8:49 pm

Sounds good Smile. Talk to you then

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Thu May 19, 2011 11:13 pm

HI Crush --

There were no popup prompts, so I went to my computer, clicked on the CD, clicked the setup.exe, then selected - īnstall Windows XP.

Windows Setup now tells me that "setup cannot continue because the version of Windows on your computer is newer than the version on the CD. To erase the newer version and install the older version, restart the computer, boot from this CD and follow the instructions for a new installation.

What does that mean exactly, to "boot from this CD"?


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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Fri May 20, 2011 4:27 pm

Hi,

You'll need to reboot the machine and it will ask you to hit any key to boot from the CD. If it doesn't, hit F12 and select CD ROM Drive

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sat May 21, 2011 2:50 pm

Crush?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sat May 21, 2011 5:06 pm

Did you see my previous post?

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun May 29, 2011 10:42 pm

Hi Crush -- It's showing a list of "existing partitions and unpartitioned space" Do I want to set up XP on the C:Partition1 (NTFS)? or on Unpartitioned Space? Do I want to delete the selected partition? It's giving me all of those options.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun May 29, 2011 11:25 pm

Yes. Delete the selected partition

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun May 29, 2011 11:30 pm

ok. Now do i also delete the Unpartitioned space (238373MB)?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun May 29, 2011 11:45 pm

Sure. You can delete that too

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Mon May 30, 2011 3:21 am

Okay, the installation has completed. The graphics seem a little fuzzy -- almost like I was in safe mode. Also, I don't know how to go about setting it up so that it connects to the wireless internet that we have at the house. What do you suggest I do to get everything set up again? Thanks--

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Mon May 30, 2011 2:44 pm

Hi Crush - I just tried to take the Windows XP Tour -- and I'm not getting any sound on the computer. I tried to adjust sound settings but I didn't seem to be able to. I'm also wondering if I need to load any of these other discs -- Application (for reinstalling Dell MediaDirect), Microsoft Works 9, or the Drivers and Utilities disc....

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Mon May 30, 2011 3:54 pm


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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Mon May 30, 2011 4:33 pm

Hi -I'm assuming I'm supposed to install everything on this disc? Utilities, Drivers, Diagnostic Utility and Applications. I'm encountering some problems -- On the audio driver -- Knowles Acoustics Speech Enhancement - installation failed. (Guessing that's ok). In the Communication Drivers, the modem one succeeded - all 4 others which are broadband mini-cards failed bc it couldn't find the device. Guessing that's ok too? I guess I'll just keep going through the disc and installing all I can...
R

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Wed Jun 01, 2011 2:27 am

Yes, install what you can and we'll go from there.

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Wed Jun 01, 2011 3:02 pm

Hi Crush, I've installed all I can from that disc. Some items, like several of the mobile broadband cards could not be detected. I got a pop up notice when I restarted the computer that a an application driver was not installed. I was directed to go to the add/remove programs and click repair on the Intel Proset/wireless. I did this and everything says installed and good -- except the Pre-Logon Connect (Not Present) and Administrator Tool (Not Present).
On the bottom of the screen I now have a little icon with an x. When I click it I get a message that Intel(R) PROSet/Wireless software was unable to detect a supported wireless adapter. Please install a supported adapter. Another popup window says Driver is not installed. A problem has been detected Click troubleshoot to resolve the problem. When I click troubleshoot I'm sent back to the help page that sent me to repair the software. It also says it that doesn't work I should download and install the latest software for my adapter from support.dell.com Did I perhaps miss something on that disc? I feel that I tried to download everything....

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Wed Jun 01, 2011 7:19 pm

Hi,

If you navigate here:
[You must be registered and logged in to see this link.]

You can enter your service tag and get the missing stuff specific to your machine.

Alternatively, you could use Device Manager to obtain them from the internet Device Manager is accessed via Start>Run devmgmt.msc

Right click and choose Update Driver on anything with a Yellow !

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Wed Jun 01, 2011 8:45 pm

chicken/egg problem? Can't connect to the internet to go to dell support. When I try to reinstall the driver the wizard can't find the software and asks to connect to the internet to search for it. If I know another place where it might be located I can direct it there. Is it on that driver disc? I've already installed the ProSet software twice from that disc. Perhaps I can go to the dell support site from this computer, find the correct software and put it on a disc? Please advise. R

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Thu Jun 02, 2011 5:21 am

Hi,

I actually had this same issue on a machine I was working on for a friend the other day.

I took another machine, went to the Dell site I linked to above, got the wireless driver by entering the service tag and installed it off a USB. Can you do that?

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Fri Jun 03, 2011 2:55 pm

Okay, I can try that. I have a double usb cable. I'm seeing a lot of stuff I can download:
3 applications, 2 audio, 1 BIOS, 1 cd/dvd, 2 chipset, 1 diagnostics, 1 mouse and keyboard, 4 network, 1 SATA drives, and 1 system utilities. I guess I just need the one(s) that will allow my machine to get online? Then I can download any others from my machine? HMMM-- just plugged in usb cable and my computer shows no indication of recognizing a hookup. Don't see anything on MY Computer and nothing popped up.... Is there something else to try? Perhaps I can download the needed driver and put it on a disc?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Fri Jun 03, 2011 4:56 pm


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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sat Jun 04, 2011 12:04 am

This is very frustrating. I don't know what I'm doing wrong. I've entered my tag, and gotten a list of stuff to download. When I hit download, what downloads is something called Dell Drive Download Manager, an application. When I click that it says that there are no drivers selected to download. What I thought I was downloading was: R209077.EXE, which I would then extract and install on my other computer. The weird thing is that no matter what I select to download from that Dell page, what it tells me I've selected to download is that download manager. ???WTF??? Also, once I get that squared away, I'm not sure i'm trying to get the right driver. There's one Dell-Driver that's considered "recommended" which applies to a whole list of mini-cards. Then there's another that they call "optional" which is an Intel Driver, which applies to the Intel PRO/Wireless network connection (which I recognize I think) and the (R) Wireless wifi link 4965 AGN. Which do I want?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sat Jun 04, 2011 3:34 am

Ah. There should be another option under that called Download Via Internet Browser. Click that and it will circumvent the Dell Download Manager. You'll need both drivers actually

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sat Jun 04, 2011 9:22 pm

Good news - that worked and I am now connected to the internet. I'm still not writing from the previously infected machine bc I want to know if there's anything I should do (ie check firewall, protection, anti virus software) before going online? I used to use microsoft security essentials and spybot s&d. The machine did just install some automatic microsoft updates--but it is still saying that the Intel PROSet software is unable to detect a supported wireless adapter. I'm sure I can get everything I need from that dell page. For now though, I am happy to be connected to the internet!
R

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sat Jun 04, 2011 10:26 pm

If you can get the drivers issue sorted you'll be well on your way. For now, just use it to get to the Dell site and we'll sort out a protection schema later

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun Jun 05, 2011 1:58 am

ok. Btw - Windows Updater has found 74 updates. Do I want to install them all?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun Jun 05, 2011 2:04 am

Not yet. We'll do that later Smile

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun Jun 05, 2011 2:26 am

Just dowloaded this quickset application-- and to finish installing it sent me to download this microsoft netframeworking thing. But then to finish installing that it's telling me to install the 32 bit windows imaging component and then run setup. Should I do all this? The Quickset Application is categorized as optional. If yes, I assume we are the _deu.exe?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun Jun 05, 2011 4:53 am

You can skip over that for now. It sounds like it hinges on some Windows Updates we haven't gotten around to installing.

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sun Jun 05, 2011 4:40 pm

Hi Crush -- okay I've downloaded everything that will take from the dell support page. Interesting issue -- i'm still getting a "driver is not installed" icon on the bottom of the screen. When I click it, I'm instructed to check the device manager for the Network Adapters, then repair the Intel PROSet/Wireless item. Thing is, I've got 3 things listed under Network Adapters -- 1394 Net Adapter, Broadcom 440x 10/100 Integrated Controller, and Dell Wireless 1395 WLan mini card, which I believe is the one that got me to connect. So maybe I don't need this Intel Proset adapter? If not, how can I get it to bug off and not bother me with the "driver missing" messages?
R


Last edited by roseytaos on Mon Jun 06, 2011 7:43 pm; edited 1 time in total

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sun Jun 05, 2011 5:39 pm

Ok. Hope they all go well

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Mon Jun 06, 2011 8:32 pm

Hi Crush -- okay I've downloaded everything that will take from the dell support page. Interesting issue -- i'm still getting a "driver is not installed" icon on the bottom of the screen. When I click it, I'm instructed to check the device manager for the Network Adapters, then repair the Intel PROSet/Wireless item. Thing is, I've got 3 things listed under Network Adapters -- 1394 Net Adapter, Broadcom 440x 10/100 Integrated Controller, and Dell Wireless 1395 WLan mini card, which I believe is the one that got me to connect. So maybe I don't need this Intel Proset adapter? If not, how can I get it to bug off and not bother me with the "driver missing" messages?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Mon Jun 06, 2011 10:09 pm



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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Tue Jun 07, 2011 2:23 am

Now writing from restored machine. Deleted Intel software. Don't seem to miss it. What next?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Tue Jun 07, 2011 2:26 am

Are all drivers up to date? Are there any yellow !'s in Device Manager? (accessed via Start>Run devmgmt.msc Enter)

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Tue Jun 07, 2011 4:00 am

Expanded everything in device manager--no yellow.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Tue Jun 07, 2011 5:06 pm

Fantastic. Let's follow up with installing those updates

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Wed Jun 08, 2011 2:58 pm

Updates installed. Can I install some basic stuff like adobe flash player?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Thu Jun 09, 2011 1:00 am

Absolutely

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Thu Jun 09, 2011 4:24 pm

Ok Crush -- so far so good. What are my next steps?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Thu Jun 09, 2011 5:55 pm

All updates installed? Nice!

Is there an antivirus and protection schema on the machine?

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Thu Jun 09, 2011 5:58 pm

Security Essentials shows a firewall on, but no antivirus protection.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Thu Jun 09, 2011 10:17 pm

Hi,

Then we need to get one installed. I would recommend Avast free

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Fri Jun 10, 2011 3:15 pm

okay - Avast installed.

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Fri Jun 10, 2011 8:17 pm

Next comes the other programs. Again, up to you what you install but, I would recommend:

Malwarebytes Anti-Malware
Spywareblaster for passive protection
SpywareGuard for the same purpose

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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sat Jun 11, 2011 2:11 pm

I've installed those three suggestions. For Spywareblaster I had to choose between cookie protection and something else beginning with an a --- I chose the first one which wasn't the cookie one. The machine is working great. Anything else I need to do at this point?

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Re: MS REMOVAL TOOL INFECTION

Post by Crush on Sat Jun 11, 2011 5:44 pm

Hi,

You'll need to configure Spywareblaster

See here:
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Re: MS REMOVAL TOOL INFECTION

Post by roseytaos on Sat Jun 11, 2011 8:59 pm

ok. I enabled all protection. Hey - quick question. How do I set things up so that when I download something, it always asks me where I want it to be saved?

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