My problem started with the Win 7 virus, but has gotten much, much worse.

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My problem started with the Win 7 virus, but has gotten much, much worse.

Post by juice12 on Tue 03 May 2011, 5:26 am

I was watching the ufc fights free on facebook when I got the sign that my laptop had been infected by Win 7. I researched a bunch of different ways to get rid of it and decided to download a virus, spyware, and malware remover while in safemode with networking. I tried a couple but they all would't complete the removal process without a payment so I decideded to try the free download of AVG, the on thats advertised on this website. I ran it while I was still in safemode even know a couple warnings came up saying it wasnt recommended. I chose to do this because it was the same way I got rid of a previous maleware infection, while the scan was going on I decided to go watch T.V down stairs. I cam back about an hour later and the scan was done so I decided to Restart my computer and go into normal mode to see if this had worked. My computer booted up normally but when I got to the Login screen to type in my password the mouse or the keyword no longer worked. I shutdown the computer and went into safe mode and the same thing happened, my mouse or keyboard didnt work. Also the arrows on the keyboard do work when I'm at the screen where it ask you if you want to be in safemode or start your computer normally. I'm very lost and have reserached what I should do on some elses computer with finding no solutions. If anyone could PLEASE help me I'd appreciate it. Thanks

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Re: My problem started with the Win 7 virus, but has gotten much, much worse.

Post by Belahzur on Tue 03 May 2011, 11:30 am

Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


@RealBelahzur - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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I cant get past the login screen, so I cant download anything.

Post by juice12 on Tue 03 May 2011, 7:11 pm

My laptop boost up fine untill I get to the login screen, and I cant tell but I dont think its frozen but for whatever reason it wont let me use the mouse or keyword when the login screen appears. Im using a friends computer to post this information. Should I still download OTL to this computer, or did you mean to the computer thats has the problem.

juice12

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Also my keyboard works in the bios screen

Post by juice12 on Tue 03 May 2011, 7:42 pm

and loading it in safe mode doesnt change anything, the second the login screen appears nothing works. Could it be the Win 7 viruse trying to lock me out? I'm not really a computer guy so any advice a this point I would appreciate, Thanks.

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Re: My problem started with the Win 7 virus, but has gotten much, much worse.

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