Newbie - Hello from WA.

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Solved Newbie - Hello from WA.

Post by gorge-gateway on 9th April 2011, 9:52 pm

I was able to remove malware from my daughters laptop thanks to your site Smile I am now installing up-dates that she probably over looked - I just had one question tho, should the Malwarebytes icon on her desk top stay there? Thanks in advance :smile2:

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Solved Re: Newbie - Hello from WA.

Post by Buttons on 9th April 2011, 9:57 pm

Welcome to GeekPolice! Smile

Yes. MBAM is a great program and in case something else gets through it's right there.Smile

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Solved Re: Newbie - Hello from WA.

Post by Doctor Inferno on 10th April 2011, 1:31 am

Welcome! Yeah, keep MBAM there, you never know when you need it. Smile


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Solved Re: Newbie - Hello from WA.

Post by gorge-gateway on 10th April 2011, 2:50 am

Thank you both - I have another question, and possible issue. It seems the up-dates are taking way too long to load - It has been at 25% (it says 2 or 4) for a few hours now - Is this normal, or is something else bogging it down? Also, when I came over a few minutes ago to check the progress (which is the same) there was a "Registry Mechanic" window on top of the Window up-date - I closed it off, but not sure why it was there, or if it will show back up? Thanks again for your help!

Kristin

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Solved Re: Newbie - Hello from WA.

Post by Doctor Inferno on 10th April 2011, 2:43 pm

Try cancelling the update and try updating again.

Also, just to be safe I recommend getting your computer checked by one of our staff. Read this: http://www.GeekPolice.net/-t3821.htm


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Solved Re: Newbie - Hello from WA.

Post by gorge-gateway on 10th April 2011, 4:27 pm

Still stuck in the same place this morning Indifferent or Blank tried to stop installation, but it's not responding. Will try the steps you recommend first (when I get time) if not solved how do I go about having one of your staff check it out? Thanks again for all the help, it is much appreciated!

Kristin

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Solved Re: Newbie - Hello from WA.

Post by houndmom on 10th April 2011, 4:59 pm

Welcome!! To have the computer checked by one of the techs follow Doc's link then start a new topic in the Malware forum
here
One of the awesome techs will help you as soon as they can!


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Solved Re: Newbie - Hello from WA.

Post by gorge-gateway on 11th April 2011, 12:34 am

Finally, the updates, updated Big Grin and it's running smoothly again thanks to you!

Cheers!
Kristin

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