best malware protection removal

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best malware protection removal

Post by gaz_blk on 21st March 2011, 9:12 am

Hi all,
Thanks for allowing me to seek your help. I have an emachines netbook with windows xp home edition. I have received "Best Malware Protection" which I can only assume is spywear/malwear. I am somewhat inexperienced at removal and somewhat worried as I lost my last computer to a spywear. I would be eternally greatful if any help or instructions could be sent. Regards gaz_blk.

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Re: best malware protection removal

Post by Gabethebabe on 21st March 2011, 5:45 pm

Hi there gaz_blk and welcome to GeekPolice!

I am Gabethebabe and I will be helping you with this issue. Before we start some general remarks/rules:
  • Whilst Im helping you, please follow my instructions carefully and do not experiment on your own or accept help from other persons.
  • Feel free to ask questions! Especially if my instructions are not clear. Im here to help, not confuse you.
  • I will try and respond quickly, but please understand I do have a real life (job, wife, 3 kids, kinky hobbies).
  • Stick with me till the end! If your computer starts running better, doesnt mean it is clean yet!

====================

Careful now, Best Malware Protection is rogue software. For an explanation of this term you can consult e.g. [You must be registered and logged in to see this link.]. Whatever you do, do not buy a license for this program. If you already did, you have been scammed. In that case I suggest you contact your financial institution and see if you can revert the payment.

The first thing we are going to do is try and temporarily disable the rogue, to get rid of all the annoying popups and allow us to actually do something. For this we use RKill.

====================
Please download RKill by Grinler from Download Mirror #1 and save it to your desktop.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double click the RKill desktop icon (rightclick > Run as Administrator for Vista/WIN7).
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and try using Mirror #2
  • Continue process until the tool runs.
  • Important: RKill only temporarily disables the malware. If you reboot the computer, it will be active again. So do not reboot until we kill the infection.

====================

Please download OTL by OldTimer from [You must be registered and logged in to see this link.] and save it to your Desktop.
  • Close all windows and double click OTL.exe.
  • The Extra Registry setting should be Use Safelist
  • Copy and paste the following text into the Custom Scans/Fixes box:

netsvcs
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\system32\*.exe /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\system32\drivers\*.sys
%systemroot%\system32\drivers\*.dll
%systemroot%\system32\drivers\*.ini
%systemroot%\system32\drivers\*.exe
%SYSTEMDRIVE%\*.*
%PROGRAMFILES%\*.
/md5start
atapi.sys
explorer.exe
iastor.sys
userinit.exe
winlogon.exe
/md5stop
  • Click the Run Scan button and allow it to run.
  • It will produce two logs for you, OTL.txt and Extras.txt. Please post both logs in this thread.
  • You may need to use two posts to get it all.





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Re: best malware protection removal

Post by Gabethebabe on 23rd March 2011, 9:17 am

Any progress on this?

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