User page freezes

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User page freezes

Post by melissa82 on 10th March 2011, 1:37 am

Hi, im running windows XP, i have 2 user accounts on my PC, with the guest account i can get in no problem and it works fine , with my other user account the last 3 days i log in and it starts to load and completely freezes to the point where i have to turn it off at the powerpoint , ive left it for over an hour waiting for it to unfreeze and nothing cant even get into my start menu to shut it down properly. Can someone please guide me on what to do with this problem...keeping in mind i cant actually get into the account without it freezing Smile
thanks

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Re: User page freezes

Post by houndmom on 10th March 2011, 1:42 am

Welcome! Glad to have you here. Hooray!
Sounds like you may have some sort of infection.
Please read here
Then post in the malware forum here
One of the awesome techs will help you as soon as they can!


If we have helped you, Please consider helping us,  make a donation.

Helping fight malware.

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Re: User page freezes

Post by melissa82 on 10th March 2011, 2:14 am

wouldnt i have to be logged in as the account that freezes ??
ive ran it from the guest user page that im currently using and im pretty sure its only scanning that user account because its not the administrative account ?

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Re: User page freezes

Post by Dr Jay on 10th March 2011, 5:25 am

Since you're getting help at our removal forum, this topic shall be closed.

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